Once AI agents start handling calls, how do you ensure they're following processes, avoiding hallucinations, and making the right decisions—like not issuing unauthorized refunds? With Observe․AI’s VoiceAI Agents, you get built-in QA within the same conversation intelligence platform that prebuilt them. This deep integration reduces risk, accelerates deployment, and ensures accurate performance. Hear what Swapnil Jain has to say 👇
Observe.AI
Software Development
Redwood City, California 75,131 followers
The AI platform for contact centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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The future of voice automation is here—are you keeping up? 🚀 VoiceAI Agents are setting a new standard with real-time coaching, sentiment-driven insights, and automated compliance. Join Jacquelyn Kenney, Sneha Iyer, Kolin Koehl, and special guest Anubhav Singh as they unveil how VoiceAI is reshaping customer conversations. 📅 Thursday, March 20th ⏰ 9 AM PT | 12 PM ET Save your seat: https://lnkd.in/gnGi8-k8
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Speed to value like never before. What used to take 16 weeks—building an AI agent for authentication, intent collection, and call routing—now takes just one hour. Faster deployments mean deeper impact across your contact center. Ready to transform your operations with VoiceAI Agents? Hear from Kolin Koehl 👇
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The wow moment for VoiceAI Agents is clear: it’s the look on our customers' faces when they see it for the first time and realize how it can completely transform their organizations. The most common word we hear? Magical. This is what happens when technology meets innovation. 📈 Jason Griggs, Vache Moroyan, Ritu Kapoor, Subhash Tibrewal, Jithendra Vepa, Deepak Kumar P, Swapnil Jain
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Building AVA was a game-changer for Dave Singh and the Accolade, Inc. team! 🚀 With Observe.AI’s VoiceAI Agents iterating and improving is seamless—no waiting on reports, no guesswork. Just real-time insights and dynamic adjustments to keep everything running smoothly.
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🗣️ Your VoiceAI Agent = Your Brand Voice Just like human agents, AI agents must be trained to align with your brand’s voice, tone, and values. From speed to friendliness, every interaction should reflect your company’s identity. 🎥 Watch as Jim Tennant and Ritu Kapoor break down why VoiceAI Agents are an extension of your workforce—and why training them is non-negotiable.
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The most exciting part? The possibilities we haven’t even imagined yet. 🎯 With VoiceAI Agents, customers can unlock entirely new use cases—solutions that weren’t possible before. And as adoption grows, innovation will accelerate, making AI-powered conversations more accessible, impactful, and transformative than ever. Hear from Swapnil Jain 👇
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Customers expect real conversations, not one-way responses. Whether solving a problem or making a purchase, they want AI that engages, understands, and responds naturally—just like a true thought partner. That’s exactly what Observe.AI’s VoiceAI Agents deliver: dynamic, back-and-forth conversations that drive better experiences and real business outcomes. Hear from Ritu Kapoor as to why better conversations = better CX. 🤝
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AI is redefining customer conversations—are you ready? Traditional voicebots? Outdated. Enter VoiceAI Agents—smarter, smoother, and more human than ever. 🔥 Join Jacquelyn Kenney, Sneha Iyer, Kolin Koehl, and special guest Anubhav Singh as we break down how GenAI, real-time sentiment analysis, and auto QA are transforming customer interactions. 📅 Thursday, March 20 at 9 AM PT | 12 PM ET Save your seat: https://lnkd.in/g4N2wcJT
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