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Regal.io

Software Development

We believe in the power of a personal touch in an increasingly digital world.

About us

Regal is the #1 cloud contact center for customer engagement. Regal’s cross-channel orchestration of phone, sms, email and chat conversations empowers your outbound contact center to drive better results from sales, and prevent customer churn. Leading brands like SoFi, Ro, Angi, AAA, Assure Health, Kin and Career Karma rely on Regal.io and the results speak for themselves - over $3B in revenue driven. Regal.io is based in NYC and is backed by leading investors including Emergence, Founder Collective and Homebrew.

Industry
Software Development
Company size
51-200 employees
Headquarters
New York
Type
Privately Held
Founded
2020

Locations

Employees at Regal.io

Updates

  • View organization page for Regal.io, graphic

    3,907 followers

    Unanswered calls can't turn into revenue for your business... ...is false. Of course they can! Meet Regal, a modern outbound contact center solution making it easy for teams to find 25% more revenue — immediately. Calculate your incremental revenue and cost savings today with our interactive Regal Revenue Impact Calculator 👉 https://lnkd.in/ekFNhgzK

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  • View organization page for Regal.io, graphic

    3,907 followers

    🚀 Huge shoutout to Arielle Rawding, our director for people operations, for being featured in Built In NYC! 🙌 We’re beyond proud to spotlight how we’ve nailed the hybrid work life balance here at Regal:  Flexibility? ✔️ In-office collaboration? ✔️ Delicious food? Absolutely. 😎 At Regal, it’s all about creating an environment where our team can thrive—whether we’re connecting in person or working remotely. Our hybrid model keeps the collaboration strong without losing the flexibility that drives creativity and productivity. 💡👩💻 Curious how we’re redefining hybrid work in the city that never sleeps? Check out the full feature in BuiltIn NYC! 🎉 https://lnkd.in/eZRhPfEr #HybridWork #NYCTech #BuiltInNYC #WorkLifeBalance #TeamRegal

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  • View organization page for Regal.io, graphic

    3,907 followers

    🚀 We’ve just rolled out Custom Events in the Agent Desktop Activity Feed, now generally available. 🎉 This update helps agents cut through the data noise and focus on what matters most—delivering personalized, efficient conversations. Say goodbye to cookie-cutter interactions and hello to tailored customer engagement!

    View profile for Rebecca Greene, graphic

    Co-Founder & CTO at Regal.io

    🚀 I’m really excited about one of our new releases this month: Custom Events in Agent Desktop Activity Feed, which is now in GA! When it comes to personalization using automated systems like Regal’s Journey Builder, the more data the better. But when human agents need to have a live conversation with one of your customers, they can’t drink from the data firehose. Seeing every page view and every click of a buyer’s journey would be overwhelming 😕. As a result, legacy #CCaaS providers like #Five9 and #NICE show little to no customer data to agents 🕶◼, and agents are left to either fend for themselves outside of the CCaaS – navigating through multiple backend systems where the relevant pieces of data might exist – or ask the customer to explain everything again in order to get the necessary context 🤦♀️ . Both cases result in the same bad outcome: cookie-cutter conversations 🍪 that waste the customer’s time 🕛 and raise the cost 💸 of each interaction. This is the challenge we wanted to solve with our recent release of Custom Events in Agent Desktop Activity Feed: how to give just the right amount of information to an agent so that they have sufficient context to personalize their conversation with each customer (without having to sift through noisy data or multiple backend systems) 🤩. 1️⃣ A Single Timeline Across Customer Events & Omni-Channel Conversations 2️⃣ Admin Tools to Curate Relevant Events 3️⃣ Customizable Styling for Faster Discovery 🎉 Congrats to Rahul Rastogi, Abhishek Bidap, Octav Țeculescu Kaique Lupo Leite and Grace Lee on this release.

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  • View organization page for Regal.io, graphic

    3,907 followers

    🔥 Ready to Supercharge Your Outbound Sales? 🔥 Tomorrow’s the big day—don’t miss our webinar with CCW Digital: “Strategies for Proactive Customer Engagement: Maximizing Outbound Revenue.” Here’s what we’ll cover:  ➡️ Personalized outbound calls that actually move the needle ➡️ How to blend AI and human touch for maximum impact ➡️ Proven tactics to lock in customer loyalty and stop churn in its tracks This is your last shot to join us and level up your sales game! 👉 Grab your spot now: https://lnkd.in/ebE6QdKh #OutboundSales #CustomerEngagement #SalesSuccess #Webinar #CustomerLoyalty

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  • View organization page for Regal.io, graphic

    3,907 followers

    🔥 Missed our CX 2.0: The AI Advantage webinar? Don’t worry, we’ve got you. Our latest blog breaks down the game-changing insights from Alex Levin and Marc Bernstein on how AI is rewriting the rules of customer engagement. Spoiler: It’s not just about automating tasks—it’s about making every interaction count. Curious to see how AI can level up your contact center? Watch the sneak peek below, then dive into the full blog for all the details: https://lnkd.in/esp3g2Yd

  • View organization page for Regal.io, graphic

    3,907 followers

    Customer expectations aren’t just rising, they're sky-high! Are you keeping up? 🚀 In our latest blog, we dig into insights from our webinar "CX 2.0: The AI Advantage". Alex Levin and Marc Bernstein don’t just talk about AI transforming contact centers—they SHOW how it’s revolutionizing them. We’re talking: ⚙️ AI-driven Automation that actually works 💪 “Super agents” leveled up by AI 🎯 Customer interactions that don’t just hit the mark, they raise the bar Ready to see what the future holds? https://lnkd.in/esp3g2Yd #AI #ContactCenters #CustomerExperience #CX

  • View organization page for Regal.io, graphic

    3,907 followers

    Imagine this: A customer says they’re into SUVs, but when they return to your site, all they see are sedans. Huge miss, right? Now, flip the script: They land on your site and boom—there’s the SUV they want, in the color they love. That’s how you show them you’re paying attention. 🌟 In our latest podcast episode, we dive deep into the art of connecting with customers on a personal level and maximizing your outbound efforts. 🎧💬 Key Takeaways: 🔍 Listen up: Track customer behavior and feedback so you can craft outreach that actually resonates. ⚙️ Engage smarter: Fine-tune when, where, and how you reach out based on real-time insights. 🔗 Integrate everything: Sync your contact center and marketing data for experiences that feel personal, not generic. Give it a listen—your customers will thank you. 👉 Tune in now: https://lnkd.in/eMJihc_c

  • View organization page for Regal.io, graphic

    3,907 followers

    🚀 Want to Maximize Revenue and Keep Customers Coming Back? Here's How. 🚀 In 2024, customers expect more than ever. And being proactive? It's no longer optional—it’s table stakes. 📈 That’s why we're teaming up with CCW Digital for a webinar that’s all about actionable outbound strategies. Think driving sales and building loyalty that sticks. 💡 Here’s what we’ll dig into: ✨ Proven ways to boost sales with personalized outreach and proactive engagement. ✨ How to keep that human touch alive—while using AI for next-level efficiency. ✨ Smart moves to stop churn, unlock cross-sell potential, and earn your customers’ trust. If you’re serious about leveling up your outbound game and locking in long-term wins, you’ll want to join us. 🌟 👉 Register now to reserve your spot: https://lnkd.in/ebE6QdKh #CustomerEngagement #OutboundSales #Webinar #SalesStrategies #CustomerExperience

    Strategies for Proactive Customer Engagement: Maximizing Outbound Revenue

    Strategies for Proactive Customer Engagement: Maximizing Outbound Revenue

    event.on24.com

  • View organization page for Regal.io, graphic

    3,907 followers

    🚀 Outbound Sales is Evolving—Are You Keeping Up? 🚀 Ready to level up your outbound strategy with AI? In our latest episode, Alex Levin, Co-Founder & CEO at Regal.io, and Adam Saad, MBA, Founder & CTO at Tech Stack Advising, break down how outbound dialing is changing—and what you need to do to stay ahead. 🎧 Highlights: - AI in Action: Discover how AI agents are reshaping outbound, delivering dynamic, personalized interactions that outshine traditional methods. - Data Drives Success: Learn how to leverage first-party data and advanced analytics to supercharge your outreach and boost conversions. - The New Contact Center: Understand why contact center expertise is more crucial than ever in an AI-driven world, and how managers are the unsung heroes optimizing AI agents. Don’t miss out on these insights that could redefine your approach to outbound sales. 💡 🎧 Tune in now to get the edge: https://lnkd.in/eZHiAMeD #OutboundSales #AI #ContactCenter #AIinSales #CustomerExperience #SalesOptimization

    REGAL | EPISODE 11: TECH STACK ADVISING

    REGAL | EPISODE 11: TECH STACK ADVISING

    regal.io

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Funding

Regal.io 2 total rounds

Last Round

Series A

US$ 38.5M

See more info on crunchbase