Rocketlane

We're thrilled to announce our $24M Series B funding! Rocketlane is revolutionizing client project delivery and PSA with our innovative all-in-one platform. We're addressing critical market challenges through innovative solutions in client delivery experience, project governance, budgeting, resourcing, insights, delivery operations, and beyond while achieving rapid growth. Oh and what good is a big announcement from us if we aren’t rapping about it? Thank you to our incredible customers, partners, and investors for your support. This one's for you! Learn more: https://lnkd.in/gxB72KGd Srikrishnan Ganesan Vignesh Girishankar Deepak Bala Rahul Sridhar Karthig Saravanan #Rocketlane #SeriesB #FundingAnnouncement #Startup #TechNews #ClientDelivery #PSASoftware #Innovation #RapSong

Episode 2 of The Launch Station is out! This time around, we have Mihir J., Senior Director, Consulting Services at CGI, one of the largest IT and business consulting firms in the world. Mihir and Srikrishnan Ganesan talk about how businesses can go from tiny, iterative experiments with GenAI, all the way to integrating it across the entirety of their workflows. Mihir has over two decades of experience delivering enterprise software solutions, and has a deep understanding of the various use cases that readily lend themselves to automation. Listen to the full episode here: https://lnkd.in/gvfegYga

How big will the AI-services market be? Krishnakumar Natarajan (KK)’s prediction is that it will grow to a minimum of $300B by 2030, if not more. Hear him and Srikrishnan Ganesan as they discuss the reasoning behind the estimate, and how KK approaches the scoping and sizing of a market. You can watch the entire episode here: https://lnkd.in/gK5kuCWK

Remember the endless email threads, spreadsheet wrestling, and general chaos that came with staffing projects? It felt like a marathon, except nobody ever won. We've been there, and we knew there had to be a better way. That's why we built Resource Requests—a feature that streamlines your entire staffing process from start to finish. Now, you can manage all your resource requests from one place, whether you're looking for a new team member, finding a replacement, or shifting allocations. Our smart suggestions make it easy to find the right person for the job based on skills, availability, and project needs. The best part? Approvals are a breeze. Requests automatically go to the right decision-makers, so you can get the green light and move forward faster. Say goodbye to the staffing scramble and hello to a smarter, simpler way of working. Try Resource Requests today and see the difference for yourself. Learn more here: https://lnkd.in/gJiih3Zp #Rocketlane #ResourceManagement #ProfessionalServices

All too often, newly hired CROs tend to be given a simplified view of the company’s process for customer engagement.   1. Send welcome email 2. Follow up with reminder emails 3. Give advice 4. Send renewal reminder (and pitch upsell) 5. Sign renewal (expansion deal if you succeed) The truth is anything but, and companies would benefit from adopting a more nuanced interpretation of the customer lifecycle. Peter Armaly advocates companies to divide their customer lifecycle into multiple phases, and define milestones, objectives, and the manner of measurement for each of them. For more of these ideas, consider getting a copy of the latest edition of our Ideabook. Link: https://lnkd.in/gc2SB6bR #Propel24 #Ideabook #ProfessionalServices #CustomerLifecycle

How do you decide on the right team to partner with when implementing solutions? Today, many companies tend to have dedicated innovation teams that are tinkering with new projects to see what sticks. That being said, not all of these teams might be in a position to dictate the budget allocation within a company, and might not be the right teams to partner with. In such cases, how do you decide whom to partner with? Hear how KK approached this dilemma in his Mindtree days. #TheLaunchStation #AI #Services

Rocketlane went snap, crackle and pop in July 🎆 Our team managed to get you: - The ability to customize columns - Access control for time tracking - The client project delivery ideabook 1. Column customization With this feature, you now have greater control over the list of columns you want to make visible, along with the order in which you want them. No more hiding columns and revoking access on spreadsheets 📒 2. Role-based access control for time tracking We now officially have uR-BAC with time tracking 😎  Rocketlane now allows you to define access limits for individual users to avoid mishaps in time tracking. 3. The client project delivery ideabook Earlier this year, we conducted our annual conference dedicated to customer onboarding and professional services. Not all of you got to attend it, so we picked some of the best ideas from the sessions, and distilled it into a book. (Link in the comments) Book a demo here: https://lnkd.in/gVSDxpP6 #Rocketlane#Productivity#CustomerOnboarding#PSA#NewFeatures #KeepingUpWithRocketlane

Rocketlane didn’t just pop up as another B2B SaaS startup. Srikrishnan Ganesan, Vignesh Girishankar, and Deepak Bala had a clear mission: to build a great customer onboarding and PSA product. The three co-founders had already tried general-purpose project collaboration tools, and none helped them improve their broken customer onboarding process. That was the gap. And that’s where the idea of Rocketlane was born. Today, they’re well-funded, with 500+ customers. So how did they get here? 1️⃣ Right PMF: Before building an MVP for a new category, they focused on validation and spent months talking to 60+ companies. Then they built prototypes, ran them by some early-users, and iterated. 2️⃣ ”Preflight” community: 9 months before launch, they’d already built a community that could educate the Rocketlane team on their challenges. Their “Implementation Stories” content series (now called “The Launch Station” podcast) was also born from this community. Today, there are 3000+ “Preflighters.” The community also extends to “Propel,” a global customer onboarding conference. 3️⃣ Solid GTM: The team went after G2 listings for a niche category and validated their core product messaging early. For short-term pipeline gains, they ran PPC campaigns early. For long-term gains, dominating search has been a focus. What also helped was that GTM wasn’t owned by marketing alone. Everyone (including engineers) helped the team land business. 4️⃣ Content marketing: The team’s gone all out on content marketing. Podcast, webinars, heavy blogging, and a very strong social presence. Founder-led branding’s also had a role to play here. Co-founders are active on LinkedIn (with a fairly good following) and have scores of content collaborations and interviews. It’s not surprising that Rocketlane is seeing 3x annual growth and has raised $45M in funding. Their solid GTM and customer-first approach is what makes them #SaaSational! #IndiaAt78 #ProudIndia #SaaSational #IndependenceCampaign 

Our CEO, Srikrishnan Ganesan views on the impact of AI on the services industry was featured in FinTec Buzz. Professional services, as a vertical belongs to a segment of enterprise software that hasn't fully embraced the latest innovations in technology. Be it the user experience, or the product design, PSA tools are still quite clunky in the way they operate. This clunkiness reflects the challenges that the industry currently faces. Rapidly eroding profit margins, chaotic planning, and ad hoc requests are problems that plague PS practitioners. With AI, a lot of the 'meta tasks' that go into running a professional services business could be abstracted, leaving room for high-impact activities. Read the rest in the link below: https://lnkd.in/d7QVdX2y

If you are considering a role in #CustomerSuccess, #CustomerOnboarding, and #ProfessionalServices, explore Preflight's job board. Join us to connect directly with hiring managers and expand your network! Apply to join: preflight.cx 1. DraftWise is looking for a Head of Customer Success Location: United States Ref: https://lnkd.in/d38CwnvM 2. Orb is looking for a Head of Customer Success Location: United States Ref: https://lnkd.in/dtjiXZx6 3. Propelus is looking for a Customer Success Team Manager Location: Denver, CO Ref: https://lnkd.in/dQveM-sT 4. Kira Learning is looking for a Director of Customer Success Location: United States Ref: https://lnkd.in/d7BtKDKy 5. Atlassian is looking for a Head of Customer Success Management, Strategic Location: San Francisco, CA Ref: https://lnkd.in/dft4fjUF 6. Fivetran is looking for a Senior Manager, Customer Success Location: Denver, CO Ref: https://lnkd.in/dDDGPhYR 7. Pushpay is looking for a Director of Customer Success Management Location: Colorado Springs, CO Ref: https://lnkd.in/dnvuv-2v 8. Loop AI - Delivery Intelligence Platform is looking for a Implementation Manager Location: United States Ref: https://lnkd.in/dzGYy7H4 9. Raintree Systems is looking for a Client Success Manager Location: United States Ref: https://lnkd.in/d7GBpRKY 10. Rippling is looking for a Director of Customer Support Location: San Francisco, CA Ref: https://lnkd.in/dAcEQvxU 11. Imprivata is looking for a Manager, Enterprise Customer Success Location: Waltham, MA Ref: https://lnkd.in/d4fZiuyY 12. MoeGo is looking for an Onboarding Specialist Location: Los Angeles County, CA Ref: https://lnkd.in/dDg6ztU5 13. Ontra is looking for a Customer Success Manager Location: United States Ref: https://lnkd.in/dJwW--Gf #Hiring #CustomerSuccess #CustomerOnboarding #SaaS