User Interviews

☎️ Ring ring! UX Hotline is calling—and you’re invited to answer! User Interviews is thrilled to announce our newest virtual series, ✨UX Hotline. ✨ Wondering what the UX Hotline is all about? Picture this: a monthly, virtual event where UX experts unpack some of our community’s most engaging topics with YOU in the conversation. Expect a lively discussion, resource sharing, live Q&A, networking in breakout rooms, and more! For our inaugural episode on September 5th, we’ve lined up something special for all you UXers. Hotline host Ben Wiedmaier is joined by Preeti Talwai, Staff AI UX Research Lead at Google and Ifeoma Okah, UX Researcher at IBM to answer your questions about AI and UXR. So join us! This will be an interactive event with AI experts sharing their insights that you won’t want to miss. 🔗 Secure your spot on the Hotline today! https://lnkd.in/eanNAkMK #uxhotline #webinar #UX

ICYMI: We recently updated our Ultimate UX Research & Design Job Board ✅ Filter by location, full- and part-time gigs, and more criteria for nearly 300 jobs, updated monthly https://lnkd.in/gnM2rJTh #ux #research #reops #design

In our 2024 State of User Research Report, we saw that respondents had a range of comfort levels with the various research methods out there. What the data doesn't show, however, is a challenge that many researchers face: quickly getting to the best method to best answer their research question.To give our community a hand in this regard, we just rolled out a new UX Research Method Selection Tool. Answer a few questions about your research and get a recommendation – all in about a minute.Give it a spin and let us know what you think! https://lnkd.in/eUHttQuU

Our new UX Research Methods Selection Tool = No more method madness 🤯 Answer a few questions about your research, get a recommendation and resources sent straight to your inbox in about a minute. See our free tool in action: https://lnkd.in/eiJcx5v4

NEW: The UX Research Method Selector from User Interviews   “It should be relatively quick and easy” will doubtless be my last words someday, 🪦 uttered just before I strap on wax wings and fly directly into yet another wildly underestimated project. But who needs “quick and easy" when you can have a comprehensive, expert-reviewed UX Research Method Selector tool with over 30 possible outcomes based on factors like: 🗺️ Stage of development  🎯 Your specific research questions & goals 🧠 Level of current knowledge about the problem 💰 Resources (time/money) 💬 & more If you’re instinctively suspicious of online quizzes, just take a look at the flowchart (in the comments 👇) showing all the scenarios/outcomes involved in this particular tool. Buzzfeed fluff it is not! TRY IT OUT NOW to get a personalized recommendation and links to free resources to jumpstart your project. ✨

Customer journey maps can be an effective way to align stakeholders. They're visual, often collaborative in creation, and include a variety of data types for multiple teams. Check out these *free* journey mapping resources 👀 🗺️ 150+ journey mapping templates and examples ⤵️ https://lnkd.in/gwnnQtX 🛠️ The ultimate guide to customer journey mapping tools ⤵️ https://lnkd.in/gV_2T5DW 📖 A step-by-step guide to performing customer experience research ⤵️ https://lnkd.in/g44yq2Wd 🎓 A breakdown of journey maps for UX, product, and design teams ⤵️ https://lnkd.in/gNEt6Mzi #journeymap #customerjourney #journeymapping

🎉 We are celebrating the following UItes and wishing them continued success and growth in their new roles at User Interviews! ✨ Join us in congratulating them!! 🤠 Aimee Halbert | General Counsel and Head of Compliance Bretton May | Data Engineering Manager Brian Collins | Senior Software Engineer IC - 4 Carol Guest | VP, Product Management Erin May | Chief Marketing Officer Eve Fickett | Sr. Operations Manager Frank Hock | Senior Software Engineer IC - 4 Jena Chow | Support Specialist II Jessica Hays Fisher | Director, Data & Analytics Jocelyn T.| Project Coordinator III Jonah Rice, CPA | Sr. Accounting Manager Lizzy Burnam 🐞 | Product Marketing Manager Megan Weisman | Director, Customer Operations Michelle Brideson | Project Coordinator II Sarah D. | Project Coordinator III

🤠 Meet Kevin Mershon who recently celebrated his three-year anniversary at User Interviews, and during that time, his contributions have been nothing short of transformative. ✨Since his promotion to VP of Finance, Kevin has taken on an even greater role, leading our forecasting efforts across multiple departments at UI. His work ranges from automating month-end reconciliations to setting up and managing critical systems—all while overseeing countless internal processes that ensure our subscription setups, renewals, and processing continue to run smoothly. While Kevin is undoubtedly our go-to numbers guy, what truly sets him apart is how he exemplifies one of our core values: Prioritize relationships over transactions. Kevin is actively involved in our onboarding program as a UI Buddy, where he invests in new hires’ ramp-up periods with a people-first approach. He ensures that his new hire buddy has a dedicated guide to help them navigate the ins and outs of our dynamic startup environment. Kevin is also our most senior DEI&A committee member and has been instrumental in initiatives such as getting our committee and ERGs up and running—and even leading the effort to secure budgets for each group. Kevin is a true champion of our culture, embodying every one of our values, and we are incredibly proud to spotlight him as a shining example to our network. 🌻 What is your favorite thing about working at User Interviews? I love having the opportunity to solve new and interesting problems, and I get to do that basically every day at UI! 🍽️What is a fun fact others don't know about you? I cooked for Grant Achatz and he took 1-2 bites of each dish I made, paid, and left most of the food on the table. I was told this is a "thing" he does, but I'm not sure if that's true or if someone was just trying to make me feel better? 👨🏼🍳If you could say thank you to someone who's impacted your career, who would it be and why? I'd thank my old chef de cuisine, Jon. I was fresh out of culinary school and had been working in his kitchen about a year and I wanted to stay, but he basically forced me to find a new job because I needed to expand my culinary skills and knowledge outside of that kitchen. It was hard to take at the time, but looking back I now see it was the push I needed to get more comfortable being uncomfortable. 🎶Favorite Artist/Band? How can I pick one?! I'll say Joan Shelley 📚What are you currently reading? The Cyclist and His Shadow by Olivier Haralambon 🍒Favorite Drink? I've been drinking a lot of tart cherry juice lately and I love it. 🚲Favorite Sport? Triathlon! Don't get me started talking about it...

Call me crazy, but I believe the simple act of listening plays a big part in #community building. One topic we talk a bit about at User Interviews is the importance of Research Operations (#ReOps) to scale and democratize research. In recent months, I've seen more than a few questions on ReOps, ranging from "but what does ReOps *actually* do every day?" to more granular "what should a ReOps job description include?" You asked, we listened. Today, we published a companion piece to our overview of ReOps (https://lnkd.in/eBZ2fMHb) to answer a common community question on ReOps job roles + responsibilities (it also includes a template when you're ready to interview and hire someone!). Like every other gig, there's admittedly a lot that can't be captured in a job description alone, but we did our best to source from our own experiences and others to cover as many bases as possible. Bonus: I wrote it! You can check it out on our blog: https://lnkd.in/eYPhZfFC

We think research is a valuable practice. That's why we do so much research *about* research—we believe data-backed insights create better outcomes. Here are a few reports exploring important topics in #UX: 💵 What do salaries look like across the UX profession? https://lnkd.in/gZfnUCFz 🌏 What is the state of user research in 2024? https://lnkd.in/e5i8pxW4 🤖 How are UXRs using AI in their work? https://lnkd.in/gfmpWxWh 📉 What factors impact survey screener drop-off? https://lnkd.in/g6C5rEAS Follow User Interviews for more original research about research!