Direct message the job poster from CSS Tec
Our health insurance client is in search of a Data Insight and Reporting Analysts. If you are passionate about solving problems, if you hope to dive deep into health insurance operations, and if you hope to be part of a growing team with high visibility across leadership, I encourage you to join. Our client is migrating its business processes to new vendors and systems.
Data Insight and Reporting Analysts are members of this team with the following responsibilities:
Data Insight and Reporting Analysts are members of this team with the following responsibilities:
- Analyze, trend, and track new Service Now business incidents on a daily basis.
- Conduct Root Cause Analyses of issues using NextGen applications across domains such as enrollment, billing, claims, client setup, provider networks.
- Categorize incidents into trended problems, open and maintain problem tickets through the problem management Service Now module. Update problem tickets with Root Cause, release information, impact, external communication, and other important ticket components.
- Facilitate problem management meetings with key business stakeholders to identify, update and resolve issues. Develop and maintain a problem management database to track issues and their resolution status.
- Develop training documentation for business teams, ensuring our organization is well equipped to open, reassign, update, and resolve tickets. Document issue management policies and best practices.
- Partner with the Rapid Insights team, developing tools to monitor the business and quickly identify new issues.
- Strong social and communication skills, and the ability to work as a matrixed leader across an organization.
- 3+ years of healthcare or health insurance operations experience
- Bachelor's degree
- 2+ years of experience in problem management or a related field.
- Strong analytical skills and the ability to identify trends and root causes of problems.
- Experience working with Service Now and Tableau.
- Knowledge of Google Big Query, SQL, or other coding languages.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Research, Analyst, and Information Technology -
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at CSS Tec by 2x
See who you knowGet notified about new Business Analyst jobs in Philadelphia, PA.
Sign in to create job alertSimilar jobs
People also viewed
-
SUPPLY CHAIN RISK ANALYST
SUPPLY CHAIN RISK ANALYST
-
Strategic Financial Planning & Analytics Manager
Strategic Financial Planning & Analytics Manager
-
Data and Reporting Analyst
Data and Reporting Analyst
-
Development Data and Gift Management Analyst
Development Data and Gift Management Analyst
-
Data Management Analyst
Data Management Analyst
-
Data Management Automation Lead Analyst (Medicare Risk Adjustment) - Hybrid
Data Management Automation Lead Analyst (Medicare Risk Adjustment) - Hybrid
-
Senior Client Data Analyst (PA, NJ, DE)
Senior Client Data Analyst (PA, NJ, DE)
-
Sr Data Analyst-NEPA Compliance - 90382276 - Philadelphia
Sr Data Analyst-NEPA Compliance - 90382276 - Philadelphia
-
Senior Data Analyst - Local to Philadelphia, PA
Senior Data Analyst - Local to Philadelphia, PA
-
Data Modeling Analyst
Data Modeling Analyst
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More