Customer Relations Representative - Part-Time
Customer Relations Representative - Part-Time
Suja Life
United States
See who Suja Life has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
As a Consumer Relations Representative, you will play a crucial role in maintaining positive relationships with our valued consumers. You will serve as the main point of contact for consumer inquiries, concerns, and feedback, ensuring that each interaction reflects our commitment to customer satisfaction. This role requires a combination of excellent communication skills, problem-solving abilities, and a passion for providing exceptional service.
Consumer Communication
Essential Duties and Responsibilities
- Respond promptly to consumer inquiries through various communication channels, including email, phone, chat, and ratings & reviews.
- Provide e-commerce order/shipment support.
- Offer accurate and helpful information to address consumer questions and concerns.
- Track and record consumer complaints and feedback.
- Recognize trending issues and forward them appropriately.
- Address and resolve customer concerns or issues promptly and professionally.
- Extensive knowledge of our current products and brands to effectively assist consumers and provide product-related information.
- Stay informed about product updates and launches.
- Engage with consumers to build strong relationships and enhance their overall experience with our brands.
- Identifying consumers’ needs and provide personalized service.
- Assist consumers with navigating their order/subscription and help guide them on using products and/or services.
Job Qualifications
- 5+ years of customer service and/or call center preferred.
- Experience in effective de-escalation while maintaining a patient and positive demeanor.
- Proficient in Microsoft Office applications.
- Proficient in using customer relationship management (CRM) software.
- Preferred Knowledge:
- Zendesk
- Shopify
- Bazaarvoice
- A professional and friendly demeanor.
- Exceptional people skills, including empathy and active listening.
- Excellent communication skills, both verbal and written.
- Strong time management skills and attention to detail.
- Ability to handle high volume of inquiries and navigate multiple brands.
- Collaborative, comfortable working with cross-functional teams.
- Ability to navigate multiple databases and Excel.
$22 - $25/HR DOE
Suja Life is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. The Company complies with all federal/local/state regulations regarding pay.
#INDHP
-
Seniority level
Mid-Senior level -
Employment type
Part-time -
Job function
Other -
Industries
Food and Beverage Services
Referrals increase your chances of interviewing at Suja Life by 2x
See who you knowGet notified about new Customer Relations Representative jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Remote Customer Service Specialist (Voice/Non-Voice)
Remote Customer Service Specialist (Voice/Non-Voice)
-
Customer Support Specialist
Customer Support Specialist
-
Customer Care Representative 1
Customer Care Representative 1
-
Care Coordinator - Customer Service Representative
Care Coordinator - Customer Service Representative
-
Virtual Inboud Call Center Agent (Remote)
Virtual Inboud Call Center Agent (Remote)
-
Customer Service (REMOTE)
Customer Service (REMOTE)
-
Remote Customer Service Rep Up to 19/hour - No Degree Needed
Remote Customer Service Rep Up to 19/hour - No Degree Needed
-
Customer Success Rep
Customer Success Rep
-
Customer Service Representative (Remote)
Customer Service Representative (Remote)
-
Customer Support Advocate
Customer Support Advocate
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More