Customer Success Team Lead - Remote

Company Overview

We are a dynamic marketing agency growth consultancy providing coaching services to a diverse global clientele. In a short span of fewer than 2 years, we have achieved remarkable success, growing from ground zero to multi-7 figures and poised to hit the 8-figure milestone this year. Our success lies in our unwavering focus on fostering growth and nurturing strong relationships with both our clients and team members. Through the creation of a high-performance, positive work environment, we have empowered hundreds of leaders and aspiring leaders to reach their full potential through personalized support, coaching, and consultancy.

What It's Like Working With Us

Joining our team means stepping into an environment that thrives on growth, entrepreneurship, and ambition. We are committed to supporting you in surpassing your professional goals. You will be surrounded by exceptionally talented individuals driven by the pursuit of excellence. At The Growth Partner, we view the relationships with our team members and clients as partnerships, where together, we elevate standards, exceed expectations, and bolster confidence. Here, you're not just an employee; you're an integral part of a community working towards creating a brighter future.

Position Overview

We are currently seeking a dynamic individual to join us as a Customer Success Team Lead. In this role, you will play a pivotal part in ensuring and optimizing overall customer satisfaction and success through effective management and leadership of a team of customer success consultants and business growth coaches. We are looking for someone with a profound understanding of assisting entrepreneurs in scaling their businesses, whether they are just starting out or seeking further expansion.

Your Opportunity

As a Customer Success Team Lead, your responsibilities will include but are not limited to:

• Managing a personal portfolio of clients, including delivery, renewals, and upsells
• Overseeing the day-to-day activities and performance of a team of customer success managers and growth coaches
• Conducting daily team calls and weekly one-on-one sessions
• Addressing ad-hoc issues and resolutions promptly
• Ensuring adherence to standard operating procedures (SOPs) and maintaining quality control
• Monitoring and driving key performance indicators (KPIs) for the team
• Implementing process improvements and initiatives
• Supporting in the recruitment and interview process of prospective candidates
• Establishing and maintaining leadership and authority with clients and across the business
• Advocating for clients' needs within internal teams
• Facilitating effective onboarding of new clients and managing ongoing communication and support
• Acting as the primary escalation point for customer issues and resolving them efficiently
• Reporting insights and proposed improvements to the management team
• Developing and executing strategies to ensure excellent results and client retention
• Utilizing data and analytics to track and report on key customer success metrics
• Driving quality improvements and service delivery enhancements
  
  

Requirements

• Previous experience as an agency owner with extensive business growth consulting/coaching experience
• Proven track record in sales and marketing
• Minimum of 3-5 years of client-facing experience, preferably in a marketing, consulting, or growth agency setting
• 2+ years of experience in directly leading a customer success team or similar
• Relevant Bachelor's degree in Marketing, Sales, or Business Administration, or equivalent work experience
• Deep understanding of assisting entrepreneurs in scaling their businesses
• Strong empathy for customers and a passion for personal and professional growth
• Excellent communication and presentation skills
• Ability to lead both team and client meetings with authority and conviction
  
  

This Opportunity Is For You If

• You have prior experience in a similar role and are ready to take it to the next level
• You consider yourself among the top 5% of sales or marketers globally
• You have a proven track record of growing businesses or consulting with high-growth businesses
• You are committed to helping others achieve their goals, even through challenging conversations
• You are dedicated to continuous learning and development
• You thrive in a high-performance environment where everyone is working towards significant achievements
  
  

This Opportunity Is Not For You If

• You have less than 1 year of experience in consulting or coaching, or less than 5 years of mid-high level business experience
• You're not genuinely committed to growth and improvement
• You struggle to take initiative and make things happen
  
  

Benefits

The Pay:

• Base salary range of $6,000 to $7,000 per month plus 10% commission on all upsells and cross-sells
• Negotiable based on experience and track record
  
  

Additional Benefits

• Personal development coaching from C-Suite level executives
• Access to $20,000 worth of training programs
• Opportunity to participate in a share scheme based on exceptional performance and value brought to the organization after 12 months
  
  

This is an exciting opportunity to join a dynamic team dedicated to driving success and growth for our clients and ourselves. If you are passionate about making a meaningful impact and possess the skills and experience we're looking for, we encourage you to apply!

Employment Type: Full-Time