Product Specialist

Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016, we are growing by leaps and bounds. In the US, we have already opened offices in Atlanta, GA., Hollywood, Fl., and Chevy Chase, MD.

Come join us and be a part of a dynamic global organization where we together, we can revolutionize the hospitality software market!

Job Summary:

The Product Specialist will play a pivotal role in the development, launch, training and support of our products. This individual will work closely with cross-functional teams to ensure our products meet market needs, are supported and adopted internally, and deliver exceptional value to our customers. The ideal candidate is both technically savvy and customer-focused, detail-oriented, and passionate about product excellence.

What You’ll Do:

• Product Development:
  • Collaborate with global Product Managers to define product requirements and specifications
  • Assist in the creation and maintenance of product roadmaps
  • Participate in product development cycles, including developing requirements, testing, and iteration
  • Provide support and expertise to integration partners as needed to expand overall solution ecosystem for customers
• Hardware Expertise and Testing:
  • Accountable for all hardware integrations and compatibility testing across multiple platforms, including iOS, Windows, and Android, and peripheral components
  • Create and maintain relevant hardware images for operation team
  • Develop documentation for team to train and serve as reference for all facets of operations, including implementation and support
  • Provide expertise in hardware and all peripheral specifications, capabilities, and limitations
• Support and Training:
  • Develop and update user guides, FAQs, and other support documentation for cross departmental education and training
  • Serve as the primary point of contact for product-related inquiries and issues as it relates to upgrades, pilots, and new releases
  • Provide training and support to internal teams, at times customers as well, on product usage and best practices
• Data Analysis and Reporting:
  • Track and analyze product performance metrics and user feedback
  • Prepare reports and presentations on product performance, customer satisfaction, and market trends to product teams and Senior Management
  • Use data insights to recommend product enhancements and strategic initiatives
• Sales and Marketing Support:
  • Work with the sales and marketing teams to create compelling product positioning and messaging
  • Enhance and Maintain Sales Demo database to include the latest and greatest features and functions as well as configure customer specific requirements for solution presentations
  • Support the creation of marketing materials, including product brochures, presentations, and case studies
  • Assist in the planning and execution of product launches and promotional activities
    
    

Minimum Qualifications (knowledge, skills, and abilities):

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Minimum three (3) years of experience in product management, product development, or a related role.
• Minimum of five (5) years’ experience working within the hospitality technology industry, particularly in product implementation or support.
• Proficient in Windows environments for enterprise level projects, with a strong understanding of cloud and on-premise technology solutions.
• Excellent verbal, written and presentation communication skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to take ownership and initiative in development, support, hardware testing and improvement processes.
• Ability to lift 25 lbs.
• Proficient in Microsoft Office Suite, particularly Outlook, Excel, Word, Project, and PowerPoint.
• Fast learner with the ability to master various IT solutions and handle system installations.
• Ability to collaborate effectively across different cultures.
• Willing to be available for on-call support after hours via mobile phone.
• Ability to travel domestically and internationally and accommodate flexible work schedule to work with international teams
  
  

Shiji US, Inc does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Shiji US, Inc are based on merit, qualifications, and abilities. Shiji US, Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability, you may contact us at hr.uscan.list@shijigroup.com.