Project Management Analyst at Dell Technologies| PGDM, Jagdish Sheth School of Management (JAGSoM)| Senior Engineer at Rane Engine Valve Ltd
Had an amazing time at the 13th edition of CX Strategy Summit, where industry leaders delved into the latest trends shaping customer experiences! I would like to share some of the key highlights from the summit i) Omni-Channel Experience: Exploring the seamless integration of channels for a consistent journey across platforms. Customers today expect a unified experience, and this topic really highlighted the importance of delivering just that. ii) Technology and CX: A deep dive into how technology is revolutionizing customer experience. From AI-driven chatbots to personalized recommendations, it's clear that innovation is driving meaningful connections. iii) From experience to delight: The approach demonstrated how every touchpoint can be critical and understanding the importance of emotions through data can guide businesses to create moments that resonate deeply. iv) Elevating Customer Centricity with Gen AI: The session unveiled strategies that elevated customer-centricity to new heights using generative AI. Their visionary methods demonstrated how AI can sculpt personalized journeys that resonate deeply Also great to hear from Narayan Keshavan who gave us extraordinary insights on how data-driven perspectives can sculpt transformative customer journeys. Huge gratitude to the organizers UBS Forums Pvt. Ltd. for curating such a thought-provoking event and to fellow attendees for the engaging discussions. Privileged be part of such insightful discussions that are shaping the future of CX! #CXSummit #CustomerExperience #Customerengagement #delltechnologies Kavita Mehra P Vikram Manikantan Padma Velu Rohit Nambiar Pradeep Herle Senduran Ravindran
Analytics and Digital Growth Leader
1yThank you for your kind words Aswath Sampath !