Last year, I had the awesome opportunity to learn all about Chip Bergh's journey firsthand while going through the Harvard Business School Online Organizational Leadership program. He talked in-depth and honestly about the good, bad and ugly of executing on a complete turnaround — and two important lessons still stick out to me.
First, going on a Listening Tour is the most powerful thing you can do as a leader.
Chip said he asked the same questions to 60+ people and harvested the answers/themes.
1) What are the top three things you think I should do?
2) What three things do you think we should stop doing?
3) What's one thing you hope I do?
4) What's one thing you're afraid I'm going to do?
5) What advice do you have for me?
Second, being a storyteller is crucial.
Everyone bought into the notion of a "20 Mile March" toward growing top and bottom line, which brought much-needed discipline and belief to the culture.
In turn, he transformed the company into a direct-to-consumer powerhouse that is no longer solely reliant on its wholesale partners. Cheers, Chip, for leaving something far better than you found it.
Former President and CEO, Levi Strauss & Co. (Retired);
Senior Lecturer, Harvard Business School
After more than 12 years, I will be retiring as president & CEO of Levi Strauss & Co. Following is the farewell message I shared with our global employees earlier this week.
"I experience a warm glow when I hear about Marks & Spencer doing well. It’s like hearing that my favourite auntie won a prize for something. It is so pluckily undefeated, permanently cheerful and optimistic, even when we are mean and call Per Una hideous and embarrassing.
You want jeans? It’ll give you jeans. You like the underwear? Here, have six more knickers lines in technical fabrics that won’t show or shrink or crawl up your bum. You want calorie-counted, plant-based ready meals? They’re over there.
Yesterday’s performance results from M&S showed that its can-do, no-offence-taken attitude has resulted in soaring success in most departments, with a record-breaking 38.2% market share in bras, and knickers sales up by 3%. Laugh if you want but this is a big deal" | ✍️ Esther Walker
Here's why M&S is booming again ⬇️
I recently had the pleasure of listening to Vinay Narayana, Senior Director of Engineering at Levi Strauss & Co., share his career journey and insights on continuous learning.
His message is clear: your career path is not linear, and the benefits of spending time with stakeholders and taking positive outcomes from difficult situations are invaluable.
Check out his talk below to gain inspiration for your own career journey.
#careerdevelopment#continuouslearning#techleadership
Levi Strauss's decision to reduce its workforce, even in the face of rising sales, underlines the complex challenges and opportunities that retailers face today. It highlights the critical need for agility, innovation, and efficiency in an increasingly competitive and digitally-driven market. Such strategic moves not only impact the companies directly involved but also set precedents and benchmarks for the entire sector, influencing future strategies, operational models, and market dynamics. This shake-up could prompt other retailers to reevaluate their own strategies, leading to further changes across the industry.
https://lnkd.in/g6HpckjY
Michelle Gass took on the top job at Levi Strauss this week after a relatively unusual CEO handoff. When she left her role running Kohl's in 2022 to become president of Levi, the denim maker all but assured her the top within 18 months.
This is rare on a lot of levels: It’s rare for a named heir to come from the outside. In fact, it’s rare for companies to pick an outsider at all; less than 20% of companies do it, in part because the data shows they don’t perform as well as homegrown talent. But in this case, the Levi board used a year-long transition to turn an outsider into an insider. It’s a bet that it will give them the best of both worlds — an injection of fresh thinking alongside a deep understanding of how the company works.
More of this, please. Not necessarily the exact Levi model, but more companies willing to shake things up when it comes to CEO succession. It’s the most important job corporate boards have, and all too often they fail miserably. Research has shown that the market value erased by bad CEO and C-suite transitions among the S&P 1500 is almost $1 trillion a year. Nearly a third of directors say companies don’t spend enough time on succession planning. And getting it wrong has tainted the legacies of many otherwise exalted CEOs.
Added bonus: This column was edited by the great Kristen Bellstrom, who just joined the Bloomberg Opinion team. Thrilled to be reunited with this all-around excellent human!
Succession planning, at all levels, is critical to long-term business success. If part of that plan involves hiring, then onboarding is the first critical, and often overlooked, step to successful succession.
In this story about Michelle Gass at Levi Strauss & Co., a line stood out to me that applies to all organizations hiring talent: you have to “turn outsiders to insiders.”
What do the twenty-year veterans in your industry or company know? What patterns, cycles, or trends have they lived through that a new person would benefit from? What needs to be learned to achieve success?
And then there is the next set of questions. Where is the hockey puck going? How can an outsider pull insights, recognize new patterns, enhance the relevance, and provide a fresh frame to the deep knowledge that exists in your organization? That is when you have not only successfully made an outsider an insider (perhaps creating onboarding practices that allow you to do it again, even better), but you’ve also given your insiders fresh eyes.
Thanks for the share Beth Kowitt.
#leadership#succession#onboarding#impact
Michelle Gass took on the top job at Levi Strauss this week after a relatively unusual CEO handoff. When she left her role running Kohl's in 2022 to become president of Levi, the denim maker all but assured her the top within 18 months.
This is rare on a lot of levels: It’s rare for a named heir to come from the outside. In fact, it’s rare for companies to pick an outsider at all; less than 20% of companies do it, in part because the data shows they don’t perform as well as homegrown talent. But in this case, the Levi board used a year-long transition to turn an outsider into an insider. It’s a bet that it will give them the best of both worlds — an injection of fresh thinking alongside a deep understanding of how the company works.
More of this, please. Not necessarily the exact Levi model, but more companies willing to shake things up when it comes to CEO succession. It’s the most important job corporate boards have, and all too often they fail miserably. Research has shown that the market value erased by bad CEO and C-suite transitions among the S&P 1500 is almost $1 trillion a year. Nearly a third of directors say companies don’t spend enough time on succession planning. And getting it wrong has tainted the legacies of many otherwise exalted CEOs.
Added bonus: This column was edited by the great Kristen Bellstrom, who just joined the Bloomberg Opinion team. Thrilled to be reunited with this all-around excellent human!
To inspire and educate so that others can live more fulfilling lives.
Zero - A human optimization system informed by sport, science & ancient wisdom, for individuals & teams to connect to mind, body & purpose.
Here it is .. the next exciting collaboration with In The Now How teaming up with the Digital Sales Team at Levi Strauss & Co.
A full 3-day program focused on deeper connections to self, others, and exploring personal "whys" and the wider team purpose.
As Simon Sinek famously said, "People buy your why, not your what."
This collaboration goes beyond standard business metrics and emphasizes the importance of purpose-driven work.
Stay tuned for updates on this exciting project!
#IntheNowHow#LeviStrauss#PurposeDrivenWork
Experienced Business Writer. Grants, Proposals, Fundraising. and Business Plans. | For Entrepreneurs and Nonprofits | Peace Journalist.
8moI love the questions, Brian.