You can’t excel in leadership roles without empathy. You can’t excel in customer service roles without empathy. You can’t excel in sales roles without empathy. Empathy is the key skill we should be hiring for.
Bridget Willard’s Post
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Question: How do you measure the success and performance of customer support representatives on your team?
Head of Customer Support @Instantly.ai 🤝 Customer Success Advisor | Make your customer your evangelist 🙏 Leading Customer Support & Success Strategies for Exceptional Growth 🏆
It's Q&A time! ⏰ I've decided to make some posts with questions I often hear about customer support. Q: What key skills are needed for a successful customer support representative? A: When hiring people for my team, I primarily look for: 🔷 Empathy. It's impossible to build trust and connection with a customer without it. 🔷 Problem-solving attitude. Quick thinking and resourcefulness are very important. I love people who believe that there is always a way! 🔷 Patience. Well, not every customer is benevolent and super-friendly, so you sometimes need a lot of patience to handle customer inquiries. 🔷 Adaptability. Adapting to new technologies, processes, and customer needs is important as the environment is constantly changing. 🔷 Positive attitude. It's not even about the attitude to work but to life in general. People who don't have it, burn out really quickly. Have a question for me? Ask in the comments, and it'll answer it in the upcoming post 👇
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Experienced Sales Manager | Strategic Planning | Client Relationship Management | High-End Sales Specialist.
**Why Should We Hire You in Sales? One Thing That Justifies My Hiring** In the competitive world of sales, every candidate needs a unique edge. For me, it's my proven track record of not just meeting but exceeding sales targets consistently. Over the past three years, I've grown my sales territory's revenue by 150%, consistently ranked in the top 5% of my sales team, and cultivated strong, lasting relationships with clients. My approach combines strategic planning, active listening, and a relentless focus on delivering value, ensuring both client satisfaction and company growth. But enough about me—I want to hear from you. What’s the one thing that you believe justifies hiring someone in sales? Let's share our thoughts and learn from each other's experiences. Comment below!
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I Scale Companies On True Pay-For-Performance. Can your business handle an increase in sales-qualified appointments booked with your ideal clients? Rev Share Partnerships Available. Let's Talk 💬
Hiring your first sales rep? Read this! Most founders think hiring a sales rep is just about filling a position. It's not that simple. Your first sales hires need clear KPIs to succeed. Define closing rates Track appointment setting Monitor attendance Provide management support Setting the right KPIs is crucial. Ready to hire smart?
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Sales | Data & AI @ Databricks - [Check out my Featured Section to access Databricks Executive Guides]
When will hiring managers and companies realize that money and prosperity are the root of all motivation? The first bullet point in your job req should read: This is a high performance role that requires a person with an action oriented mindset which is why our compensation plan is designed to reward you for high levels of performance. This roles pays {fill in the blank}. The second bullet point in your job req should say: Our product is loved by it's customers, we offer world class support, have low customer churn and solve a real problem felt by our buyers. To address the strong market need, we are hiring {fill in the blank role}. In summary: How much does it pay and why do you need someone? Simple.
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Human Resources Manager | Technical Recruiter | Head Hunter | HR Operations Hiring great talent for our fast-growing platform (HR) -on a mission to make employment easier & rewarding💫
Company: Periodic Solution Timings: Full-Time (night shift) On-Site Are You Our Next Sales Rockstar? Do you: • Love Building Relationships & Closing Deals? Thrive on creating meaningful connections and sealing the deal? • Crave Learning & Growth? Enjoy the thrill of learning something new every day? • Have a Passion for Sales? A young sales pro eager to join a forward-thinking, growth-oriented team? • Want to Make an Impact? Aim to grow as a salesperson, a professional, and a valued member of Pakistan’s workforce? Then we should chat. But if you: • Are All About the Glam: Mesmerized by the superficial luxury on Sharah-e-Faisal? • Job Hopper: Worked at 4 companies in the past year? • Money-Driven: Only interested in talking about "Daalarz$$"? • Unethical Sales Tactics: Not above scamming people out of their hard-earned money by selling undue and unwarranted services? AND MOST IMPORTANTLY: • Sell "Copyrights" to Meet Your Quota. Then Kindly Move Along. I’m eyeballing my inbox hr@periodicsolution.com every other hour, waiting for your resume. Talk soon.
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Thinking About Your Next Hire? Focus on a Strong Revenue Generator! 💰 Hiring strong and capable sales talent should be the #1 priority for any company. Sales professionals are the driving force behind revenue growth—without sales, there is no foundation for company expansion. 🚀 Pairing top-tier sales talent with creative and competent marketing professionals ensures a winning combination for success. Investing in exceptional salespeople early on aligns your company’s long-term vision with immediate, revenue-generating results, setting the stage for sustainable growth and success. ✅
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*** Sales *** BD *** AM *** CSS *** What do they all have in common??? The exceptional candidates I'm currently working with for these types of roles 🙌 If you are hiring- or planning to hire- for any of the roles above- save yourself the time and $$$ of advertising, screening and calling, and just get in touch. 🫶 A bonus of a handmade friendship bracelet is guaranteed if you end up finding your next hire with me 😆 #salescareers #businessdevelopment #customersuccess #accountmanagement
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CEO-founder of Closing Square Media, Exclusive partnership and scaling roofing companies past $2M/ARR through better marketing, sales and system⚡
Sales Rep A: Hires a "virtual assistant", gives them no training, doesn't manage them, and then complains that hiring overseas team members doesn't work. Sales Rep B: Understand they are hiring a HUMAN from another country, not a robot. Clearly defines what success in the role looks like. Clearly outlines & documents the task(s) they want to be completed. Clearly defines a reporting cadence of deliverables & a way to track them so they don't micromanage. They end up loving overseas talent and crushing their competition. Hate to break it to you: If you have had bad experiences with overseas talent, most likely, it's a YOU problem.
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💡 Are you prepared to be the engine of success for a small business? In addition to selling products, an SMB Account Executive will also act as a reliable counsellor, helping companies expand. 🌼 What makes this role exciting: Innovative: You'll delve deeply into the particular difficulties faced by each company, presenting custom solutions that have a significant impact. Connector: You'll establish trusting bonds with decision-makers and C-level executives, playing a crucial role in their success. Strategist: You'll make sure that commitments made are followed by collaborating closely with our product delivery team. Influencer: We value your opinions and will use them to directly affect our marketing plans and product offerings. Achieving Exceeding revenue targets is not only anticipated, but also highly valued. An environment that encourages excellence and drive is conducive to your success. 🚀 This is more than a job—it's a career with endless opportunities. If you're a sales pro who’s passionate about making a difference and ready to take the next big step, let's talk! Job Links: https://lnkd.in/gvgPEDGe https://lnkd.in/gcc7C8b2
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Venture Building | Startup Studios | Private Alternative Funds | GP Stakes| Venture Capital | Real Estate | ALTS for all
I could turn your whole business around in a few sentences. 1. Stop spending money on dumb shit! 2. Stop hiring B&C players, paying them A player salaries and expecting A player results. 3. Control the distribution and you control the cash flow. 4. Hire individual specialists for each of the processes in the sales cycle. There are 5 in case you're wondering. 5. If you're uncomfortable making decisions as a leader, get the hell out of the way for someone who isn't.
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