Canary Technologies’ Post

Yesterday, I attended the AI + Tourism/Hospitality Tech Networking Conference at Fishburners. The event highlighted how AI is driving significant changes in the hospitality sector, traditionally known for lagging in technological adoption.   Speakers emphasized the current wave of AI-driven innovations led by dynamic Australian ventures in the sector. These innovations are transforming the industry, enabling hospitality businesses to drive more revenue and optimise their costs, so they can focus on what they do best, customer experience.   AI, when done well, shouldn't take the human out of the equation but should boost it. A compelling example discussed was the use of table QR code menu ordering system launched during the COVID era, which, while necessary, often resulted in a less personal customer experience. This shows the importance of integrating AI in ways that complement human interaction rather than replace it.   Looking ahead, we can expect improvements in staff and financial management, customer experience, and the hyper-personalization of services. There's much to be excited about.   However, challenges remain, including financial constraints faced by Australian hospitality venues and the industry's fragmentation, placing the responsibility of innovation on larger players.   Thanks to Leo Plaza for organising and for the very interesting debate and point of views shared by : Ross Dawson: Top AI voice and founder of Bondi Innovations. A great meet this week! Clinton Lui : Actively scaling the AI Build Club community in Australia, with a powerful story of his family restaurant business Anurupa(Anu) Sharma: Ex-Intel AI & ML innovation team and founder of Silicon Valley Cofounder Venture Studio. Eitan Bienstock: Managing director at Sigma Ventures. Jeffrey Williams : founder of Barcats who is disrupting hospitality staff recruitment and staff training across AU, NZ and now the UK. And the moderation by Brinley Meagher   It was followed by some great pitches by entrepreneurs Cookventory helpicams.com TapOnn™ Young Entrepreneurs Hub #AI #HospitalityTech #TourismTech #Innovation #CustomerExperience #Technology #FutureOfHospitality #AIinHospitality #Networking #TechConference #AustralianTech #DigitalTransformation

🌟 Exciting News for Hoteliers! 🌟 Are you ready to revolutionize your hotel's guest experiences and operations? Join our upcoming webinar, "Unlocking the power of AI for Hospitality and how to build it into your 2024 budget"! With Sébastien FELIX, Joseph Naggiar and Jay Singh 🏨🤖 Embark on a transformative journey with our expert panel of hotel industry veterans, as we demystify cutting-edge AI technologies like ChatGPT, Midjourney, Google Bard, and more. 🚀 Discover real-world success stories, gain practical insights, and learn how to seamlessly integrate AI into your hotel's framework. What's more? We're diving deep into the intricacies of AI budgeting in 2024, guiding you on how to allocate resources wisely for seamless integration. 💰 Plus, attendees will get an exclusive sneak peek into Version 2 of our ChatGPT for Hotels Guide, unveiling it during the webinar! 📚 This isn't just a learning opportunity; it's your gateway to shaping the future of hospitality! Don't miss your chance to redefine your strategies, optimize guest experiences, and stay ahead in the industry. Secure your spot today and let us empower you to navigate the future of hotel management! 💼✨ 🔗 Register now: https://lnkd.in/edUjryQz #HospitalityIndustry #AIInnovation #HotelManagement #WebinarAlert #FutureOfHospitality #InnovationInHotels #ChatGPT #Midjourney #GoogleBard #AIBudgeting #GuestExperiences #Entrepreneurship #Hoteliers #IndustryExperts #StayAheadInBusiness #EmpowermentInHospitality

AI is set to increasingly influence decisions within the hospitality industry, yet few hoteliers are prepared to manage the complexity of data required to power these AI systems! During this panel, we'll explore how the right data can enhance decision-making and how effective tools can help your team navigate this evolving landscape to yield better investment returns. We hope to help you all discover new opportunities presented by AI and learn how to mitigate potential risks! Get your passes for INDIECultivate now! https://lnkd.in/dFtZKFTg #hospitality #hospitalityindustry #tech #hospitalitytechnology #hospitalitytech #innovation #hotel #hotelindustry #tech #techstartup #startup #travel #travelindustry #traveltechnology #event #techevent #startupevent #future #experience #hoteliers #opportunities #leaders #technology #investment Sean Fitzpatrick - Lighthouse // Rafat Ali - Skift // Prashanth R. - Marriott International

How will generative AI transform the hotel industry? Nazpari Aydin, co-founder of the Destination AI Summit, explores how startups, like Legends Hotel Supplies (Pvt.) Ltd. and Lilo, and revenue management companies, like IDeaS Revenue Solutions, are seizing on three major AI-driven opportunities. #HOTELS #hotelnews #hospitality #hospitalityindustry #hotelindustry #AI #innovation

When Abhi Sharma, CEO + Co-Founder of Unusual portfolio company Relyance AI, recently recommended the book Unreasonable Hospitality to our team, he shared that it had uniquely influenced his perspective on leading his team and building his company, and we can see why. This month's Unusual Book Review features 5 of the most memorable lessons we learned from this book (and it was nearly impossible to choose just 5). Unreasonable Hospitality by Will Guidara is an honest look at what it means to be a “hospitality-first culture.” Check out our latest book review and give the full book a read if you can — you won't regret it. https://lnkd.in/gwemuKbd

This post indicates the importance of human connection and how #AI - properly validated, developed and used - can help enable more of that human connection, and ultimately, better more personalised service. The challenge, to which Diana Wu David alludes, is that tech is not widely used to augment the guest experience in hospitality. Hospitality is frequently referred to as a "laggard" industry when it comes to tech adoption, which - as a people industry - seems pretty crazy given how tech permeates every aspect of our lives. THE DISCONNECTION & OPPORTUNITY In an exchange of ideas with Diana, she used a simple example of the problem and opportunity: "Five years ago, I remember talking about how the kind of personalization that runs in the background of a company like Amazon could be a game changer for hospitality. For example, years ago my team at Financial Times sold content to hotels and airlines. I stayed at our clients across the world and only once at Conrad Hotel in Tokyo did a check in clerk say, “well, I imagine you will want the FT. Any other papers?” They had multiple options but made the bridge between their offerings and what might matter to me." SMALL THINGS MAKE A DIFFERENCE TO CUSTOMERS This is a perfect example of how small - and seemingly - simple touches can make a difference. Hotels are sat on a literal treasure trove of data, but it's often spread across multiple archaic systems. There is a general lack of understanding around what data is useful and what is 'garbage', but - either way - it's rarely used. HOW TO SUCCEED The hospitality companies that will succeed and level-up in this area will be those who take a holistic approach to validating their modern business challenges, and how this informs a complete redesign of their legacy systems architecture. Such a process will create a new & comprehensive data strategy that ties in perfectly with what they've validated and what product solutions needs to be adopted and/or developed to deliver best-in-class 21st century customer service in the sector. #hospitality #innovation #customerservice #data https://lnkd.in/eqZfrjqe

HotelTechReport.com reposted a number of their past articles in the for of a podcast. In this episode Paolo Gagliardi discusses the adoption of modern Property Management Systems #PMS, #AI and automation in customer engagement, and innovative revenue management #RM techniques, underscoring #technology's transformative potential in the #hospitality industry. According to Paolo, an #API-first approach stands out as a cornerstone of this transformation. The implementation of an orchestration platform facilitates seamless communication between disparate systems, enhancing #data governance and decision-making processes. This integration is pivotal in creating a unified and efficient operational framework. https://lnkd.in/gKC8rgbF

RealRate's U.S. Hotels ranking for 2023 is now out; watch the video right here! https://realrate.ai - The first AI rating agency https://lnkd.in/ePpAeMfC #hotels #artificialintelligence #ratings #technology #startup #ai

No surprise to see AI top the list of predictions in PhocusWire, but also interesting to see some of the items mentioned. Check out the crystal ball in the link below: #traveltech #ai #ndc #sustainability #payments #personalization #startups https://lnkd.in/e9nVDFM8

The use of AI has presented exciting opportunities for hotels to revolutionize their services in an ever evolving hospitality world  #realestate #realestateinvesting #entrepreneur #business #businessgrowth #businessdevelopment #capitalinvesting #hospitality #hospitalitydevelopment #AI