Cargo Crew’s Post

What’s the future of hospitality in a fast-evolving world? I had the pleasure of attending FHA-HoReCa, a biennial hospitality trade show recently. The hospitality industry holds a special place in my heart, as my first corporate HR job began 20 years ago at Conrad. It was a wonderful learning ground, and I experienced the warmth and camaraderie of hoteliers. ❤️ Here are my takeaways from FHA-HoReCa: 1. Emphasis on guest experience: The industry continues to focus on creating delightful guest experiences, and just like crafting these experiences for customers, it’s crucial to create meaningful experiences for employees —supporting them so they can, in turn, take care of guests. A testament to this is Conrad Hotels & Resorts, where we take great care of our employees, and happy employees translate to outstanding customer service. We are known for our quality service, and it all starts with valuing the people behind it. 2. Innovation in sustainability: Seeing the emphasis on sustainability was heartening — an important step to preserving resources for future generations. Similarly, sustainable mental well-being is key in the workplace to ensure employees can thrive amid challenges without burning out, fostering resilience so they can continue contributing effectively. 3. Technology-driven efficiency: I was impressed with how automation and AI are streamlining processes, driving efficiency across operations. The industry’s adoption of new technologies is opening doors to exciting opportunities. I also had the chance to reconnect with several ex-Conrad colleagues I hadn’t seen in over 15 years. It was lovely catching up and reminiscing about old times. Excited to see the continued advancement of this dynamic industry and how it will impact both employees and the guest experience. #Hospitality #FHAHoReCa #HR

Creating a Culture of Loyalty in Hospitality In the competitive landscape of the hotel industry, fostering loyalty among both guests and employees has become paramount. Through years of experience in this sector, I have identified several key strategies that significantly contribute to building and sustaining loyalty. 1. Personal Connections Matter Recognizing returning guests by name is a simple yet powerful gesture. This small act can transform a routine stay into a memorable experience and foster long-lasting relationships. Personal connections not only enhance guest satisfaction but also encourage repeat visits. 2. Empower Your Team The correlation between employee satisfaction and guest experience cannot be overstated. When team members feel valued and empowered, they are more likely to go above and beyond in providing exceptional service. A motivated staff leads to happier guests, creating a positive feedback loop that benefits the entire establishment. 3. Consistency is Key Guests appreciate reliability. From the quality of amenities to the check-in process, maintaining a consistent experience builds trust. Guests should feel confident that, regardless of location, our brand will deliver the same high standards of service and comfort. 4. Feedback Loop Creating a culture that encourages and acts on feedback is crucial. Guests and employees alike appreciate having their voices heard. By valuing input and making adjustments based on constructive criticism, we foster a community-like atmosphere of care and collaboration. 5. Celebrate Milestones Recognizing special occasions such as anniversaries or birthdays can significantly enhance the guest experience. A thoughtful gesture, no matter how small, can turn an ordinary visit into an extraordinary memory. Celebrating these milestones reinforces our commitment to personalized service. In conclusion, implementing these strategies has proven effective in enhancing guest satisfaction and cultivating a thriving workplace culture. I invite fellow industry professionals to share their experiences and insights on building loyalty in hospitality. Together, we can continue to elevate our service standards and enrich the experiences of our guests. --- #Hospitality #CustomerExperience #EmployeeEngagement #HotelManagement #Loyalty #WorkplaceCulture #GuestSatisfaction #Leadership #TeamEmpowerment #Feedback #TravelIndustry #ServiceExcellence #MilestoneMoments #Networking #CommunityBuilding #CareerSuccess

This article put together by Accor hotels and Hospitality Net first caught my attention due to the title, a play on words calling hospitality a "work of heart" As I read, what is memorable is not only just keeping its pillars/core values simple, but also acknowledging them as a branding of value proposition. This is notable because it's openly recognizing the "what's in it for me" portion when trying to recruit and retain talent can easily devolve into less than constructive conversation. #Accor #hotels #HospitalityNet #hospitality #TheHeartist

🌟What if you could enhance guest satisfaction, boost employee performance, and achieve an impressive 12:1 ROI by building an "upselling culture" in your hotel? Hotel Drei Quellen Therme did just that with UpsellGuru's Pre-arrival and On-arrival programs! 🎉 Discover how this luxurious wellness sanctuary unlocked its upselling potential to achieve impressive revenue and profit while elevating guest satisfaction and employee performance. Read the full case study and discover the secrets behind Hotel Drei Quellen Therme's success: ➡️ https://lnkd.in/g-5PXge8 #hospitalityupselling #guestsatisfaction #revenuegrowth #casestudy #upsellguru

Looks like the summer is shaping up to be even busier than the last. Are you and your team ready to deliver exceptional experiences for your guests? One of the most important things leaders can do to get their teams ready for the crowds is to check in with their employees. Beyond the usual work discussions, ask how they're doing. Step outside of the office and have authentic conversations. Genuine interest in and building relationships with your staff will make them feel supported. It's amazing how impactful the question, "Is everything ok with you?". Looking for more ways to empower your team? Let's talk! Let's connect here: hello@hospitalityrenu.com #hospitality #guestexperience #luxuryhotels #customerservice #serviceexcellence #worldhealthday #hospitality101 #hospitalitytips

Looks like the summer is shaping up to be even busier than the last. Are you and your team ready to deliver exceptional experiences for your guests? One of the most important things leaders can do to get their teams ready for the crowds is to check in with their employees. Beyond the usual work discussions, ask how they're doing. Step outside of the office and have authentic conversations. Genuine interest in and building relationships with your staff will make them feel supported. It's amazing how impactful the question, "Is everything ok with you?". Looking for more ways to empower your team? Let's talk! Let's connect here: hello@hospitalityrenu.com #hospitality #guestexperience #luxuryhotels #customerservice #serviceexcellence #worldhealthday #hospitality101 #hospitalitytips

One of the Next big thing in the Hospitality Landscape in 2024 👇 Workforce empowerment: Transforming challenges into opportunities Over the past two years, the industry's biggest challenge has not been attracting customers but rather finding and retaining staff. To address this issue, many hotel groups have begun to make improvements, and there has never been a better time for newcomers to the industry to negotiate better working conditions and salaries. Today, many hotels offer their staff free or low-cost accommodation, increased wages and reduced peak-time working hours. They also invest in training programs to motivate staff and allow mobility up the corporate ladder. Empowered employees not only have a positive impact on how guests feel and their decision to become repeat guests, but also help attract other employees to build a cohesive, high-quality workforce. Read more 👇 https://lnkd.in/eB7AF3WA #Hospitality #hoteltrend2024 #workforceempowerment #EHL #hospitalityinsight

Maximizing Efficiency in Hospitality and Beyond: The Role of Innovalidate Introduction In the pursuit of operational efficiency and service excellence, renowned companies in various sectors, including hospitality, face the constant challenge of innovating effectively. To address these demands, Innovalidate offers a unique and validated approach to driving innovation in services for users and workers. The Challenge of Efficiency in Renowned Companies Renowned companies in various sectors, such as hospitality, face the challenge of enhancing their services to provide exceptional experiences for users while ensuring an efficient and motivating work environment for employees. Balancing these two aspects is essential to maintain a leading position in the market. Innovalidate offers a differentiated approach to driving efficiency and innovation in renowned companies, regardless of the sector they operate in. Its specialized team combines in-depth knowledge with academically grounded methodologies based on scientific research to develop tailor-made solutions for each client. A fundamental characteristic of Innovalidate's approach is the scientific validation of proposed solutions. Before implementation, rigorous testing is conducted, and feedback is collected from users and workers to ensure the effectiveness and suitability of the solutions to the real needs of the company. Case Study: Service Improvement in a Renowned Hotel Chain To illustrate the effectiveness of Innovalidate's approach, let's consider the case of a renowned hotel chain facing challenges in its services for users and workers. The Innovalidate team was hired to identify improvement opportunities and develop innovative solutions to increase operational efficiency and employee satisfaction. After a detailed analysis, the team identified several areas of opportunity, including time-consuming check-in and check-out processes, lack of effective communication between departments, and low employee motivation due to outdated processes. Based on these findings, Innovalidate developed a comprehensive plan that included the implementation of innovative technologies to streamline check-in and check-out processes, the introduction of integrated communication tools to improve collaboration between departments, and the implementation of incentive and recognition programs to motivate employees. Results and Impact Following the implementation of the solutions proposed by Innovalidate, the renowned hotel chain experienced significant improvements in its services for users and workers. The average check-in and check-out times were reduced by 50%, communication between departments improved by 60%, and employee satisfaction increased by 40%. Conclusion The case study demonstrates how Innovalidate's approach can drive efficiency and innovation in renowned companies, including those in the hospitality sector. #hospitality #serviceexcellence #businessinnovation #efficiency #innovativesolutions

🌍 Emerging Hospitality Trends for 2024 🚀 The hospitality industry is evolving quickly, and here are the top trends shaping the future: 1️⃣ Sustainability as the new normal. 2️⃣ Personalized guest experiences powered by data. 3️⃣ Growth in health & wellness tourism. 4️⃣ The blending of luxury brands with hospitality. 5️⃣ Tech innovations enhancing guest service & sustainability. Attracting and retaining talent is more important than ever, with companies focusing on wellness and work-life balance. Discover more in this insightful article by Les Roches: https://lnkd.in/dStS_V-S #WeSellHotels #Andalusia #LifeChanging #Sustainability #HospitalityTrends

I will never forget this, I heard someone saying - we should not look at the long term gains by applying a certain strategy to improve the revenue. You never know “will you be there in a longer run or not” Hospitality industry is not about getting more and more occupancy by degrading the hotels either by 1. price drop 2. Not addressing the customers reviews and ratings Problem here is we don’t focus on the root cause of the declining revenue. It might be because of many reasons, for eg. 1. we are not getting enough page views because of policies being applied 2. we are not giving enough amenities ( I know it will add an extra cost, but we can definitely increase the ADR) 3. This year the seasonality is not supporting. There can be numerous reasons out there Now the question goes to the HRs out there, what are we actually seeing in a cultural fit round or this is what the culture is?