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#CXTrends: The Modern Contact Center: An Expert View 🧠 CX Today’s Charlie Mitchell hosts Vasili Triant, Chief Operating Officer at ujet.cx. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything about the modern contact center, introducing: 🔴 The slow pace of change contact center experiences 🔴 How contact centers can shift their mindset 🔴 Smartphone-first service experiences 🔴 The contact center of 2034 Watch the full interview here 👉 https://lnkd.in/e_Uaangv #cx #cxnews #ccaas

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