How do I decide between hiring operational or support staff?
Back in September we welcomed Stewart Houston into the team in the newly-created Technical Operations Manager role, and what an impact he’s had! There’s been (and continues to be) a clear improvement in our processes and practices as a result of having a highly skilled person in this role.
Now that Stewart’s settled, I’m turning my attention to what our next hire could/should be, and it’s a decision that I always find tricky – technical or support staff?
Technical staff are, of course, at the heart of what we do, and each new technical team member brings unique experience and additional technical skills to the service. It’s always very exciting to get a new technical person in, and, of course, they’re a chargeable resource!
Support staff, on the other hand, are an expense, but I know that having the right people in roles like Sales, Marketing, and Accounts can free-up my time and/or generate business opportunities.
What should Nimbus Blue’s next hire be? It seems to me that, in small business, at least, the revenue is rarely there to hire support staff and it just becomes a “must do” in order to progress the business. Or perhaps I just work better (read as "procrastinate less") when I put myself/payroll under a bit of pressure!
#smallbusiness #growingteam #investinpeople
Executive Coach, STEM Advocate, Community Activist, Technologist, IT Director - Data Services
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