Harry jones’ Post

Finaccord's latest series of reports, Mobile Phone Metrics: Consumer Approaches to Insurance and Extended Warranties for Mobile Phones in Selected Global Markets 2022, is now available for purchase. Why is this series needed? Key trends relating to insurance and extended warranties for mobile phones have changed since Finaccord’s last survey on this topic in 2017 – in particular, take-up rates for cover have increased in all the countries in scope. These reports provide an updated, detailed analysis of this topic to help insurers understand consumer behaviour and identify future opportunities. How many respondents have been surveyed? We surveyed over 13,000 people for this series. In Australia, Canada, France, Germany, Italy, Spain and the UK at least 1,000 people were surveyed. In Brazil over 1,500 were surveyed and in the US and China around 2,000 were surveyed. What is the key information provided by the reports? The series offers information about key metrics in four main areas: - The underlying market for mobile phones - Take-up rates for mobile phone insurance and extended warranties - The distribution channels and purchase interfaces used to acquire stand-alone cover - The perceived risks covered, claims frequency and reasons for making a claim https://lnkd.in/e7JiNFb #insurance #insuranceindustry #consumer #consumergoods #consumerelectronics #consumerbehaviour

LivePerson Case Study: Improving insurance customer engagement: How Zurich UK was able to streamline the claims process #cx #ConversationalAI #DigitalTransformation #Chatbots #AI

How Insurance Providers Can Leverage IVR Payments for More Efficient ACH/eCheck Transaction Processing In today's fast-paced digital world, insurance companies have a unique opportunity to streamline their payment processes and enhance customer satisfaction through the adoption of IVR Payment systems that incorporate ACH/eCheck transactions acceptance. IVR Payment systems that incorporate ACH/eCheck transactions acceptance are a cost-effective solution that can lead to significant cost savings by minimizing processing fees typically associated with credit card transactions and reducing the costs related to paper-based payment methods. IVR Payment systems also enable insurance companies to improve the overall payment experience of their customers by offering convenient and accessible payment options., The 24/7 availability of IVR Payment systems means policyholders can manage their payments at their convenience, leading to higher satisfaction and loyalty. Making available IVR Payments which accept ACH/eCheck transactions represents a strategic move for insurance providers. It's not just about embracing technology; it's about providing a service that aligns with the needs and expectations of modern consumers. As we continue to navigate the digital landscape, such innovations in payment processing are crucial in keeping insurance companies competitive and customer centric. Read the article: https://lnkd.in/g9k6yP24 At Datatel we help Insurance companies Secure and Optimize their Customer Phone Payment Experience! Connect with us: https://lnkd.in/dQwXqSv #InsuranceTransactions #eCheckPayments

Great case study and worth a quick read 👀 #CX #AI #ConversationalAI #Chatbots #DigitalTransformation

When you need to submit an insurance claim, the last thing you want to do is spend hours on the phone. That's why Zurich UK turned to LivePerson to streamline their claims process through WhatsApp, reducing the time to agree to claim settlements from over an hour to an average of just 13 minutes! Powered by LivePerson’s Conversation Shifting to WhatsApp, Zurich customers submit claims in a messaging conversation and get back to their day as quickly as possible. Learn more about Zurich’s collaboration with LivePerson here: https://lnkd.in/eCRAgycw #insurance #aiforbusiness #customerconversations

If you're contacting your insurance company to make a claim, you're probably not having the best day. Zurich UK has a long history of innovation in the insurance industry, and wanted to make sure the claims process was the least of their customers' worries. They called on LivePerson to help streamline and modernize the claims process, resulting in: ✅ Faster insurance claims service leveraging WhatsApp ✅ Better customer experience, reducing processing times to an all-time low ✅ Improved agent experience, allowing multiple customers to be serviced simultaneously while increasing satisfaction scores. Learn more in the full case study: https://lnkd.in/eCRAgycw #cx #liveperson #casestudy #insurance

How Insurance Providers Can Leverage IVR Payments for More Efficient ACH/eCheck Transaction Processing In today's fast-paced digital world, insurance companies have a unique opportunity to streamline their payment processes and enhance customer satisfaction through the adoption of IVR Payment systems that incorporate ACH/eCheck transactions acceptance. IVR Payment systems that incorporate ACH/eCheck transactions acceptance are a cost-effective solution that can lead to significant cost savings by minimizing processing fees typically associated with credit card transactions and reducing the costs related to paper-based payment methods. IVR Payment systems also enable insurance companies to improve the overall payment experience of their customers by offering convenient and accessible payment options., The 24/7 availability of IVR Payment systems means policyholders can manage their payments at their convenience, leading to higher satisfaction and loyalty. Making available IVR Payments which accept ACH/eCheck transactions represents a strategic move for insurance providers. It's not just about embracing technology; it's about providing a service that aligns with the needs and expectations of modern consumers. As we continue to navigate the digital landscape, such innovations in payment processing are crucial in keeping insurance companies competitive and customer centric. Read the article: https://lnkd.in/gvQDzYWQ At Datatel we help Insurance companies Secure and Optimize their Customer Phone Payment Experience! Connect with us: https://lnkd.in/gnUPuD_R #InsuranceTransactions #eCheckPayments

ICICI Prudential Life Insurance Company Limited takes a positive step towards enhancing customer experience by introducing WhatsApp and Digital Rupee for premium payments. This initiative aims to make insurance payments more accessible and convenient for customers. #insurance #innovation #whatsapp #meta #whatsappbusinessapi #CX #CustomerExperience #digitalpayments #whatsappmarketing #whatsappautomation #digitaltransformation #fintech #whatsappbusiness #payments #conversationalai #conversationalpayments #chatbots

Navigating the digital landscape has become a crucial task for insurance providers. Ensuring seamless transactions at pivotal points of customer interaction can significantly enhance user experience and satisfaction. As payment and claims are the most frequent and the most sensitive interactions, #InsuranceCompanies are looking to #DigitalTransformation, focusing on ease and convenience. However, improving the digital infrastructure is not just about incorporating technology but understanding and catering to the diverse preferences of customers. It is imperative not just to adopt digital mechanisms but also simplifying them. Solutions need to be convenient and user-friendly to drive customer adoption. Simple solutions like AutoPay, guest checkout, self-service options can significantly streamline transactions. Moreover, with mobile interactions becoming increasingly popular, responsive communication and clarity in communication have become a necessity rather than an option. Offering interactive reminders and clear, accurate payment confirmations, can promote user-engagement and uphold policyholder trust. While digitization is the way forward, insurance providers should not discard different payment modes preferred by different customer demographics. Enhancing the digital payouts experience while offering multiple integrated payment methods, insurers can balance new-age digitization with traditional practices. Put simply, the adoption and impact of digital transformation in insurance will be largely determined by how well we understand and address the needs and preferences of policyholders. #InsuranceTech #CustomerExperience #InsuranceIndustry #DigitalPayments #SelfService #OmniChannelExperience #ClaimsPayment #PremiumPayments

SquareTradeEurope conducted a survey of Pan-European residents which revealed that only 18% of them currently have a protection plan, extended warranty or insurance for their primary smartphone. Now scroll through and see the stats on the percentage of residents who have dropped their smartphones, which is one of the top causes of damage👉 The disparity between the rates of dropping versus those that have insurance is significant. Having insurance allows you to get fast repairs should anything happen. Have you damaged your phone by dropping it? Let me know how in the comments. Discover how SquareTrade can help: https://lnkd.in/e5SMYhtP #Research #Survey #DeviceProtection #Insurance #SquareTradeEurope