If you're contacting your insurance company to make a claim, you're probably not having the best day. Zurich UK has a long history of innovation in the insurance industry, and wanted to make sure the claims process was the least of their customers' worries. They called on LivePerson to help streamline and modernize the claims process, resulting in: ✅ Faster insurance claims service leveraging WhatsApp ✅ Better customer experience, reducing processing times to an all-time low ✅ Improved agent experience, allowing multiple customers to be serviced simultaneously while increasing satisfaction scores. Learn more in the full case study: https://lnkd.in/eCRAgycw #cx #liveperson #casestudy #insurance
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LivePerson Case Study: Improving insurance customer engagement: How Zurich UK was able to streamline the claims process #cx #ConversationalAI #DigitalTransformation #Chatbots #AI
If you're contacting your insurance company to make a claim, you're probably not having the best day. Zurich UK has a long history of innovation in the insurance industry, and wanted to make sure the claims process was the least of their customers' worries. They called on LivePerson to help streamline and modernize the claims process, resulting in: ✅ Faster insurance claims service leveraging WhatsApp ✅ Better customer experience, reducing processing times to an all-time low ✅ Improved agent experience, allowing multiple customers to be serviced simultaneously while increasing satisfaction scores. Learn more in the full case study: https://lnkd.in/eCRAgycw #cx #liveperson #casestudy #insurance
How Zurich UK Improved Insurance Customer Engagement | LivePerson
liveperson.com
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Mobile Phone Insurance Market is Booming and Predicted to Hit US$ 81.1 Billion by 2032 The global mobile phone insurance market size reached US$ 37.0 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 81.1 Billion by 2032, exhibiting a growth rate (CAGR) of 8.7% during 2024-2032. Read More: https://lnkd.in/ggPgkm-e #marketresearch #business #marketanalysis #markettrends #researchreport #marketreport #marketforecast #marketanalysis #marketgrowth #imarcgroup
Mobile Phone Insurance Market is Booming and Predicted to Hit US$ 81.1 Billion by 2032
openpr.com
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Navigating the digital landscape has become a crucial task for insurance providers. Ensuring seamless transactions at pivotal points of customer interaction can significantly enhance user experience and satisfaction. As payment and claims are the most frequent and the most sensitive interactions, #InsuranceCompanies are looking to #DigitalTransformation, focusing on ease and convenience. However, improving the digital infrastructure is not just about incorporating technology but understanding and catering to the diverse preferences of customers. It is imperative not just to adopt digital mechanisms but also simplifying them. Solutions need to be convenient and user-friendly to drive customer adoption. Simple solutions like AutoPay, guest checkout, self-service options can significantly streamline transactions. Moreover, with mobile interactions becoming increasingly popular, responsive communication and clarity in communication have become a necessity rather than an option. Offering interactive reminders and clear, accurate payment confirmations, can promote user-engagement and uphold policyholder trust. While digitization is the way forward, insurance providers should not discard different payment modes preferred by different customer demographics. Enhancing the digital payouts experience while offering multiple integrated payment methods, insurers can balance new-age digitization with traditional practices. Put simply, the adoption and impact of digital transformation in insurance will be largely determined by how well we understand and address the needs and preferences of policyholders. #InsuranceTech #CustomerExperience #InsuranceIndustry #DigitalPayments #SelfService #OmniChannelExperience #ClaimsPayment #PremiumPayments
Why Are Digital Payments Still Clunky?
insurancethoughtleadership.com
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Finaccord's latest series of reports, Mobile Phone Metrics: Consumer Approaches to Insurance and Extended Warranties for Mobile Phones in Selected Global Markets 2022, is now available for purchase. Why is this series needed? Key trends relating to insurance and extended warranties for mobile phones have changed since Finaccord’s last survey on this topic in 2017 – in particular, take-up rates for cover have increased in all the countries in scope. These reports provide an updated, detailed analysis of this topic to help insurers understand consumer behaviour and identify future opportunities. How many respondents have been surveyed? We surveyed over 13,000 people for this series. In Australia, Canada, France, Germany, Italy, Spain and the UK at least 1,000 people were surveyed. In Brazil over 1,500 were surveyed and in the US and China around 2,000 were surveyed. What is the key information provided by the reports? The series offers information about key metrics in four main areas: - The underlying market for mobile phones - Take-up rates for mobile phone insurance and extended warranties - The distribution channels and purchase interfaces used to acquire stand-alone cover - The perceived risks covered, claims frequency and reasons for making a claim https://lnkd.in/e7JiNFb #insurance #insuranceindustry #consumer #consumergoods #consumerelectronics #consumerbehaviour
Mobile Phone Metrics: Consumer Approaches to Insurance and Extended Warranties for Mobile Phones in Selected Global Markets 2022
finaccord.com
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Max Life Elevates Customer Experience with AI-Powered WhatsApp Chatbot 'Mili' #AI #artificialintelligence #cloudinfrastructure #customerdatasecurity #endtoendencryption #Insurance #llm #machinelearning #MaxLifeInsurance #Mili #multilingualsupport #realtimecustomerservice #selfservicecapabilities #Software #WhatsAppchatbot
Max Life Elevates Customer Experience with AI-Powered WhatsApp Chatbot 'Mili'
https://multiplatform.ai
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Joint President & Head - Digital & HealthTech Business I Alternate & Direct Channels I Product & Strategy at Kotak Mahindra Life Insurance Company Ltd.
As insurance companies, we’re constantly coming up with pioneering strategies for serving our customers better. My conversation with Business World on how we at Kotak Life adopt inventive approaches to provide tailored insurance solutions. After all, it’s through fostering innovations and building connections, that technology can transform customer engagement. https://lnkd.in/dH93_NjA #kotaklife #businessworld #lifeinsurance
Today's Customers Need Conversation Instead Of One-Way Communication: Piyush Trivedi, Kotak Mahindra Life Insurance
businessworld.in
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How Insurance Providers Can Leverage IVR Payments for More Efficient ACH/eCheck Transaction Processing In today's fast-paced digital world, insurance companies have a unique opportunity to streamline their payment processes and enhance customer satisfaction through the adoption of IVR Payment systems that incorporate ACH/eCheck transactions acceptance. IVR Payment systems that incorporate ACH/eCheck transactions acceptance are a cost-effective solution that can lead to significant cost savings by minimizing processing fees typically associated with credit card transactions and reducing the costs related to paper-based payment methods. IVR Payment systems also enable insurance companies to improve the overall payment experience of their customers by offering convenient and accessible payment options., The 24/7 availability of IVR Payment systems means policyholders can manage their payments at their convenience, leading to higher satisfaction and loyalty. Making available IVR Payments which accept ACH/eCheck transactions represents a strategic move for insurance providers. It's not just about embracing technology; it's about providing a service that aligns with the needs and expectations of modern consumers. As we continue to navigate the digital landscape, such innovations in payment processing are crucial in keeping insurance companies competitive and customer centric. Read the article: https://lnkd.in/gvQDzYWQ At Datatel we help Insurance companies Secure and Optimize their Customer Phone Payment Experience! Connect with us: https://lnkd.in/gnUPuD_R #InsuranceTransactions #eCheckPayments
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👍🏽 Win Their Hearts with Outstanding Service! 👍🏽 Outstanding customer service speaks more to your business than you can ever imagine. It goes beyond all the nice quotes, adverts and check-in emails. Let me share an experience we once had with a policyholder. We had recently launched a digital life insurance product at the Insurtech where I worked. The product provided a seamless experience available to customers, even without a smartphone. The customer journey from policy inception to policy management and claims processing was all managed digitally, making it easy for customers to incept policies and log claims. In a country where the insurance industry is still grappling with the issues of low penetration and even lower trust levels, this product was a game-changer. Imagine a scenario where the logging of claims was just a matter of uploading the necessary documentation on a mobile device. But that isn’t the point I am driving at here. There was a particular customer who had logged a claims request in-app. It turned out that this customer had only recently taken up a policy, not knowing that the unexpected would happen a short while later. We carried out the necessary background checks, and within a short while, the customer received a payout for their hospital claim. It was a moment of excitement for us because that customer was full of praises for the amazing experience he had- from the prompt acknowledgement of his claim (instant) to the calls from the claims team- he felt that the team truly ‘cared about him’ even whilst doing due diligence on his claim. I'm telling this story because we often hear about how the insurance industry is low-trust, and how attending to claims comes with slow processing speeds. Yet, the act of providing efficient service led to creating a positive impact in the lives of our customers. The Nigerian market is where less than 1% of the population has insurance. The ocean is wide and deep – how ready are you to embrace it? #Insurance #Insurtech #CustomerCare #CultureOfCare #CustomerExperience #Innovation
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Just imagine your clients using WhatsApp to renew their car insurance, book their next holiday or select their utility supplier... Stop imagining, the WhatsApp for Business API can revolutionise your sales today! 🚀 📱 🚀 Here is a case study for insurance: https://lnkd.in/djXGpKTj #whatsappbusiness #insurance #whatsappapi #lowcodenocode #discoverdigital #changeisourconstant
How WhatsApp Business API Can Revolutionize Insurance Sales: Advantages Over Web-Based Experience
onlineinsurancesolutions.co.uk
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PayTech & Fintech Innovator | MIT CIO Symposium Team Member | Participating in the 2024 Covenant House - Sleep Out Executive Edition
How Insurance Providers Can Leverage IVR Payments for More Efficient ACH/eCheck Transaction Processing In today's fast-paced digital world, insurance companies have a unique opportunity to streamline their payment processes and enhance customer satisfaction through the adoption of IVR Payment systems that incorporate ACH/eCheck transactions acceptance. IVR Payment systems that incorporate ACH/eCheck transactions acceptance are a cost-effective solution that can lead to significant cost savings by minimizing processing fees typically associated with credit card transactions and reducing the costs related to paper-based payment methods. IVR Payment systems also enable insurance companies to improve the overall payment experience of their customers by offering convenient and accessible payment options., The 24/7 availability of IVR Payment systems means policyholders can manage their payments at their convenience, leading to higher satisfaction and loyalty. Making available IVR Payments which accept ACH/eCheck transactions represents a strategic move for insurance providers. It's not just about embracing technology; it's about providing a service that aligns with the needs and expectations of modern consumers. As we continue to navigate the digital landscape, such innovations in payment processing are crucial in keeping insurance companies competitive and customer centric. Read the article: https://lnkd.in/g9k6yP24 At Datatel we help Insurance companies Secure and Optimize their Customer Phone Payment Experience! Connect with us: https://lnkd.in/dQwXqSv #InsuranceTransactions #eCheckPayments
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