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Could a hotel fight burnout and loneliness in our society? Today, Penny Brown shares how she does this: https://lnkd.in/g8HyJGkW Penny is the managing director of the Burgh Island Hotel and has an incredible track record of leading hospitality organizations with some of the best brands in the industry. Today in our conversation, she shares the secrets behind creating a holistic guest experience - from a thoughtful welcome (with champagne!) to the tech-free rooms that are designed for healthy disconnection. We explore how her team anticipates guest needs through personalized pre-arrival calls and the transformative power of themed events that spark meaningful interactions among guests. Later in our conversation, you'll also hear how Penny's unique perspective on wellness has shaped the hotel's offerings. They've created spaces where guests can relax and recharge - and perhaps most interestingly, Penny reveals the unexpected ways that her hotel is tackling the issue of loneliness by creating lasting friendships and memories that guests enjoy for years to come. I really enjoyed this conversation and think you will as well. 🎧 Listen now on the Hospitality Daily Podcast on Spotify or Apple Podcasts 📺 Watch our conversation on the Hospitality Daily YouTube channel ➕ Follow Hospitality Daily here for more stories like this

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