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"Never ask the same question twice." Today on the podcast, Hilton's head of luxury brands, Dino Michael, stresses the importance of remembering guest preferences to personalize their stay. "If we know you like almond milk, you should never have to ask for almond milk ever again." 🎧 Listen to Dino and I talk on the Hospitality Daily Podcast more about this 👉 Let me know in the comments: How do you capture and use guest preferences to improve their experience? ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

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