International Air Transport Association (IATA)’s Post

Enhancing the Traveler’s Experience Across Critical Moments In our latest report, we conducted a comparative analysis of international and regional airlines, focusing on three key pain points that significantly impact customer satisfaction: 1. Modifying bookings – Airlines vary greatly in terms of flexibility, ease of use, and cost transparency when it comes to adjusting travel plans. 2. Lost luggage – A stressful situation for travelers, and we’ve explored how airlines manage lost baggage reporting, tracking, and compensation. 3. Delayed or canceled flights – We analyzed the effectiveness of communication, rebooking options, and financial compensation policies. Our study provides actionable recommendations for airlines to enhance these critical aspects of the traveler’s journey, ensuring smoother experiences and higher customer loyalty. #CustomerExperience #TravelExperience #Airlines #BookingManagement #LostLuggage #FlightDelays #CustomerSatisfaction #CXInsights #TravelSolutions #AviationIndustry

Unlock the secrets of self-service baggage drops! Join our virtual panel for insights into the unexpected benefits that can transform your airport operations. In this exciting session, discover how self-service baggage drops go beyond convenience, generating revenue from non-aeronautical streams and boosting passenger throughput amid the growing demand for air travel. Don't miss out on this opportunity to stay ahead in airport innovation. Register now to secure your spot: #AirportInnovation #BaggageHandling #AviationTechnology #VirtualPanel #AirTravel #AirportOperations

I'm a loyal, and vocal Air Canada, customer-Aeroplan member-shareholder. When the airline exceeds service standards or overtly excels (as there is a lot we never see or know in this space to ensure 'safe skies) in safety situations, I call it out for notice and praise. Equally so, this story is one that reminds me of my primary school report cards ... "just needs to apply himself a little more." For example, the AC app has vastly improved and I like the idea of equipping staff with more personalized information to better improve the flying experience and let's remember, flight attendant priorities are always safety first, not catering to our whims (and yes, I can be a fussy flier 😉 ). #flying #aviation #customerservice #customerexperience

For #airlines to bridge the growing expectation-to-experience #gap, a shift in focus is needed to prioritize operational efficiency and leverage innovative #technology solutions. These strategies will not only enhance customer satisfaction but also pave the way for a more #sustainable and profitable future for the #aviation industry.

Recently, incidents at two major airports left passengers stranded in long queues due to malfunctioning border gates. While these issues were beyond the control of the impacted carriers, they highlight the critical role of proactive, timely communication.  With expectations around customer service increasing every day, the need for travel brands to deliver seamless passenger experiences is greater than ever. Our latest blog post covers our thoughts on how airlines can support passengers during disruption like this, giving them the information they need to stay in control. https://lnkd.in/etubiqv2 #travelindustry #aviationindustry #travel #aviation #airlinelinews #technology #passengerexperience #travelnews #travelindustrynews #airlinedisruption

Explore the Shift from Cost to Customer in Airlines: a Must-Read by Gavin Eccles In his enlightening article, “Was all about Costs… Now all about Personalisation?“, Gavin examines a significant shift in the airline industry‘s #strategy. From a pre-COVID focus on cost #management, #airlines are now prioritizing #personalization and customer experience. This piece offers valuable insights into why this change is crucial and how it‘s reshaping the industry. Don‘t miss this key read on the evolving dynamics of airline customer engagement. Check out the full article here: https://swki.me/qBlIVlpY #BAEVentures #Travel #Innovation

Enhancing the customer experience is at the core of what we do. In this interview with International Air Transport Association (IATA), our CEO, Theo Panagiotoulias, discusses how technology is driving innovations like real-time baggage tracking and efficient operations to ensure seamless journeys across our global network. Read more about it here: https://lnkd.in/gV69qdDv

Biden administration’s recent automatic refunds policy is set to transform the travel industry. While it promises to elevate the flight experience, it also presents substantial business operational challenges. One effective solution to navigate these challenges is outsourcing customer experience solutions. Partnering with specialized service providers can ensure that passengers receive the help they need quickly and efficiently. Know more about the policy by visiting our blog here: https://buff.ly/4ceLfll #BeSuper #TravelIndustry #CustomerService #Airlines #CustomerExperience #TravelAgencies #TravelIndustry #AirlineRefund

✈️ Loyalty programs have a profound impact on the aviation market, offering the highest dividends compared to other consumer industries – up to 22%. But how did we get here? Just a few years ago, traditional airline loyalty programs operated on a simple premise: the more you flew, the more rewards you earned. Our latest article delves into the evolution and current state of airline loyalty programs. Don’t miss out on understanding the dynamics of loyalty in global travel! Learn more here: https://lnkd.in/dJSCv5Tp #DataArt #DataArtTravel #Aviation #LoyaltyPrograms #TravelIndustry #Delta #AmericanAirlines

FlyXYZ.com domains align with the IATA airport codes, which are already familiar to travelers. This consistency reinforces the brand and aids in recognition. For example, using #FlyLAX.com for #LosAngeles #InternationalAirport leverages the widely recognized #LAX code. Why 'NOT' using it to your advantage? 'Simplified online access, amplifies online customer engagement!' #InternationalAirport #AirportMarketing #Branding #AirportMarketing #AirportRetailing #DutyFree #DigitalAirportRetailing #Visionaries