Jewelers Mutual Group’s Post

Another great panel discussion revealed at the XLG Summit on "The Impact of AI on CX." As AI continues to transform customer interactions, explore both the opportunities and challenges at our upcoming panel discussion. 📅 Date: 18th September ⏰ Panel discussion starting time: 4:45 PM BST | 11:45 AM EST 🌐 Location: Virtual Our expert panel will tackle key questions: ✨Where can AI create the most value in CX? ✨How to prioritize AI for maximum impact? ✨Measuring the value of AI features in a rapidly evolving landscape. ✨How AI empowers consumers with more knowledge and better choices. We're thrilled to have industry leaders share their insights:  🎙️ Dr. Aji Ghose, VP, Data & Research at Chattermill  🎙️ Dennis Wakabayashi, Global Voice of CX 🗣️ Moderated by Ann Conway, Founder of Amplify Register for free here 👉 https://lnkd.in/dj5-7G6Q  #xlgsummit #chattermillevents #cxcommunity #xlg #experienceledgrowth

We are pleased to share that our founder, Sumit Sharma was at the The Economic Times Roundtable Conference, where industry leaders met to discuss the future of the customer lifecycle in the BFSI sector. With a focus on leveraging Data and AI, Sumit shared innovative strategies to enhance customer experiences and drive business growth. This dialogue is essential as we navigate the complexities of modern financial services and aim to meet evolving customer expectations. #msme #event #conference #AI #datascience #customerexperience #economictimes #bfsi

New York, Third Wave of CX has arrived 🌊🏙️💼 On June 27, executives will join us to dive into the future of customer experience. The special event, featuring Stanford Swinton, will set the stage to: 🤝 Connect with leaders across industries 🔍 Gain insights into the latest trends in predictive analytics 🛠️ Re-architect your CX strategy: transform your approach to meet the evolving demands This is your shortcut to driving impact on business outcomes and earning profitable growth. Ready to lead the charge? Reach out to Erin Wallace or Autumn Gibbons, PMP to join the conversation and learn more. #CXInnovation #CX #AI #GenerativeAI #NewYork #PredictiveAnalytics #ThirdWaveCX

What a great time I had interviewing Laurence Bloom of Ipsos on one of the latest episodes of CX Tech Talks. Have a story to share with me about how your organization is bridging the gap between AI & CX? Reach out, I'd love to learn more about your experience and perspective.

Decison-making is slow and feedback changes fast. You're sitting on a goldmine of customer insights, but can't access them fast enough. Sound familiar? We’ve heard this concern from more leaders this past year, and have been building solutions at Kapiche to address it. One key way we do this? Auto-theming capabilities inside Kapiche. So teams of all sizes can get access to: ✔️ Accurate insights without the manual labour ✔️ 30x faster insights ✔️ Clear insights that enable better decisions If valuable feedback is gathering dust (the case for many teams), it’s time to start leveraging AI in your insights workflow. #CustomerInsights #AIAnalytics #CXStrategy

As the industry is being reshaped by several major forces: diversification of consumer preferences, the redefinition of societal and cultural values, and the impact of fluctuating economic and policy landscapes on business strategies, business agility and innovation can help businesses stay competitive, generative AI could help revolutionize work processes, providing automated, enhanced, and expedited operations across business functions to support hyperpersonalization. #DeloitteDigital #Retail #CPG #GenAI

"From a priority standpoint, we focus on two key areas: first, leveraging our access to large amount of data available with us to create context; and then utilizing Generative AI to build on this context and provide best possible personalized customer experience." - Shalabh Mittal, Managing Director, Barclays at the 5th Edition of ET Now Best Tech Brands 2024.   #ETNOWBestTechBrand #ETNowBestTechBrands2024 #ETNOWBTB #BTB2024 #TechBrands #innovation #technology #techtrivia

What will #CX look like next year, especially in light of the advancements in #AI? Four industry veterans shared their predictions for 2025 - watch the full discussion on demand 👇

Sneak Peek: Innovating Value Roundtable Our January 8th roundtable kicked off 2025 with a focus on customer engagement, insights, and innovation strategies. Highlights: • Auditing Challenges: Navigating high-frequency audits and compliance deadlines. • Encouraging Foresight: Building trust through transparency, face-to-face meetings, and helping customers plan ahead. • Customer Insights Teams: Cross-functional collaboration ensures customer needs are seamlessly integrated into innovation efforts. • Socializing Insights: Sharing key customer trends during milestone meetings to drive action and alignment. • Wins & Developments: Excitement around laboratory upgrades and the growing use of AI to enhance efficiency. Want to get access to the full summary of these discussions and participate in future events? Join our Innovation Research Interchange LinkedIn group for members, join here: https://lnkd.in/eBvgMJmN Curious to learn more? Join our next roundtable discussion: https://lnkd.in/e53B-QWp #Innovation #CustomerInsights #RD #AI #Strategy #Roundtable

97% of retailers are already using or exploring AI technologies. In today’s CPG and retail arena, the realm of data is no longer just for consumer insights and data analytics teams. AI has democratized and revolutionized the accessibility and application of data, fostering an environment of agile experimentation across organizational layers and disciplines. And 94% of executives see AI as a game-changer for tackling big business challenges. In our webinar Understanding AI, we dove into how AI is powering these key areas: - Predicting trends & consumer behavior - Optimizing supply chains for efficiency - Personalizing shopping experiences - Powering product development & innovation - Improving store operations & customer satisfaction Want to learn more? Check out our webinar "Understanding AI" for all the info you'll need to leverage AI in your business: https://ow.ly/ojOz30sIf0j #AIatNIQ #TheFullView