Keith Gait MBA CCXP’s Post

In a recent conversation with our US Sales head & #CXAdvisor Eric Klauss on #AI in #CX, shared following highlights on how CX leaders look for differentiation with domain specific AI models (than general purpose AI APIs). 1. Purpose-built models: that are fine-tuned for specific service environments, using industry-specific terminology and data, deliver more accurate and actionable predictions compared to generic #languagemodels. 2. Get semantics straight: Layering in an organization's own service data, such as manuals, knowledge base articles, and past cases, further enhances the accuracy of AI predictions. 3. Measurable metrics: Service-specific #GenAI solutions driving measurable improvements in key service metrics such as #firstcallresolution, #averagehandletime, #onboardingtime, #firstfix, #meantimetorepair etc, enabling faster #ROI From delivering 50% reduction in onboarding time and 50% reduction in TAT(turn around time) on customer requests for American consumer credit reporting agency to super charging customer relationships with AI-powered knowledge management for largest private sector bank, we are the business transformation partners with deep industry experience and global reach. Happy to talk, reach out to Saxon AI if crafting futuristic, purpose-led, sustainable, and immersive customer experience is your agenda, where every decision is empowered by insights that transcend the ordinary. #generativeactions #generativeclassification #generativevalidation #customerservice #communicationmining #generativeai Gopi Kandukuri Haricharan Mylaraiah Sija.V. K Vikas Malhotra Sarika Malhotra Swagat Senapati Dinesh Tathe Vineesha Karri

Did you know that 60% of businesses are already leveraging AI to improve customer experiences? 😳 If you're wondering how they are making this happen, you're at the right spot. We're co-hosting a virtual discussion with Customer Experience Professionals Association (CXPA) on 📍 June 5th from 11 AM to 12 PM EST to understand how AI can help build customer relationships and drive revenue. 📈 In this discussion, you will learn more about: 🤖 How AI is reshaping customer interactions 💰 How can AI help you drive revenue in customer service 🔍 The latest AI trends and strategies to support your CX efforts So, come join the discussion and stay ahead of the curve: https://lnkd.in/gcHYdDfs Niraj Ranjan Rout | Nitesh Nandy | Gabe Smith, CCXP | Bradford Smith, CCXP | Michelle Spaul | Vishal Chopra | Moinak Ray | Balram Verma #AIinCX | #HiverxCXPA | #AIinCustomerService | #CustomerService | #CustomerExperience | #CustomerSupport

CallMiner's 2024 CX Landscape Report found the majority (87%) of contact center and #CX leaders believe #AI is essential to CX and customer service teams, but 63% admitted implementation is more expensive than anticipated. How can organizations find balance? ⚖️ By investing in the right technology, as well as the right people and processes. Read more via Unite.AI. https://lnkd.in/ekumJgik

No single solution fits every business. A blanket approach to AI and CX technologies may sound great in theory, but in practice, it leads to missed opportunities and inefficiencies. That’s why we take an agnostic approach to AI and CX technologies here at SSG. We’re always learning, evaluating, and selecting the right tools for each client — not pushing a one-size-fits-all solution. It’s how we ensure our BPO solutions are tailored to the specific needs of your business, helping you achieve: ✅ Greater flexibility ✅ Enhanced efficiency ✅ Elevated customer experiences Want to save time, cut costs, and deliver more value to customers? Partner with SSG for solutions that work. hashtag #CX hashtag #BPO hashtag #ArtificialIntelligence Discover how SSG’s agnostic approach to technology can elevate your customer experience at https://bit.ly/3RhvORp

"AI empowers people with information." AI Agent is a tool that improves the quality of work for CX agents (by handling repetitive tickets), and experiences for customers (by providing rapid, accurate responses). Like Ren Fuller-Wasserman suggests, AI's humanity is all about how you utilize it. For TUSHY: For People Who Poop that means being honest with their customers about AI, maintaining the trust they've built, and creating deeper connections.

CX REPORT: How to use the strength of generative AI to improve the Customer Experience This report will give an in-depth analysis of the discussions that took place during our Leaders Summit in December! Read the full article to find out how GenAI can empower your business and your CX and Contact Centre strategy: https://bit.ly/4bViL0R If you would like to discuss this topic in more detail, register for our event on 18th April: https://bit.ly/3wyER9d This report from the Customer Experience Foundation is in partnership with event hosts and CXFO Foundation Partner Teleperformance. #cx #cxreport #contactcentres #cxwhitepaper #AICustomerService

No single solution fits every business. A blanket approach to AI and CX technologies may sound great in theory, but in practice, it leads to missed opportunities and inefficiencies. That’s why we take an agnostic approach to AI and CX technologies here at SSG. We’re always learning, evaluating, and selecting the right tools for each client — not pushing a one-size-fits-all solution. It’s how we ensure our BPO solutions are tailored to the specific needs of your business, helping you achieve: ✅ Greater flexibility ✅ Enhanced efficiency ✅ Elevated customer experiences Want to save time, cut costs, and deliver more value to customers? Partner with SSG for solutions that work. #CX #BPO #ArtificialIntelligence Discover how SSG’s agnostic approach to technology can elevate your customer experience at https://bit.ly/3RhvORp

No single solution fits every business. A blanket approach to AI and CX technologies may sound great in theory, but in practice, it leads to missed opportunities and inefficiencies. That’s why we take an agnostic approach to AI and CX technologies here at SSG. We’re always learning, evaluating, and selecting the right tools for each client — not pushing a one-size-fits-all solution. It’s how we ensure our BPO solutions are tailored to the specific needs of your business, helping you achieve: ✅ Greater flexibility ✅ Enhanced efficiency ✅ Elevated customer experiences Want to save time, cut costs, and deliver more value to customers? Partner with SSG for solutions that work. #CX #BPO #ArtificialIntelligence Discover how SSG’s agnostic approach to technology can elevate your customer experience at https://bit.ly/3RhvORp

In an era of rapid technological evolution, the fusion of humans and #AI in customer service is essential. Generative AI tools enhance support while posing new challenges for leaders. I recently participated in a webinar with Future B2B, delving into how #CX leaders boost customer experiences through strategic AI integration. Victoria Martinez from SmartBrief and David Hwang from Grammarly explored elevating CX through AI-human collaboration. Overcoming the adoption curve for gen AI in customer-facing teams is a growing hurdle. Register and watch the on-demand session using the link below. Stay ahead in customer service innovation! #technology #AI #CX #customerexperience #innovation

Customer care is evolving rapidly, with AI technologies transforming the contact center and digital chat services becoming increasingly popular. Customer care leaders must adapt to this change while meeting tough commercial targets and rising customer expectations. The latest global survey reveals that many companies are struggling with challenges such as rising call volumes, employee attrition, and talent shortages. To stay ahead, customer care leaders are prioritizing revenue generation, technology transformation, and employee upskilling, while building future-ready AI-enabled ecosystems and investing in employee upskilling programs and outsourcing relationships. Read the insightful article PDF attached by McKinsey & Company #CX #AI #contcatcenter #PI #VOC