✈️✈️ - 𝗬𝗼𝘂 𝗮𝗿𝗲 𝘀𝗲𝗲𝗻. 𝗬𝗼𝘂 𝗮𝗿𝗲 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗲𝗱. I was flying home this weekend from my best friend’s wedding in North Carolina, 𝘸𝘩𝘪𝘤𝘩 𝘸𝘢𝘴 𝘣𝘦𝘢𝘶𝘵𝘪𝘧𝘶𝘭 𝘣𝘺 𝘵𝘩𝘦 𝘸𝘢𝘺, and I was impressed with what I experienced on 𝘿𝙚𝙡𝙩𝙖 𝘼𝙞𝙧𝙡𝙞𝙣𝙚𝙨.
As a business owner I am continually observing how others "do business." As I was prepping for an upcoming training called, 𝘊𝘰𝘯𝘧𝘭𝘪𝘤𝘵 𝘣𝘺 𝘋𝘦𝘴𝘪𝘨𝘯: 𝘋𝘦𝘴𝘪𝘨𝘯𝘪𝘯𝘨 𝘖𝘶𝘳 𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘦𝘴 𝘵𝘰 𝘊𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘪𝘯𝘨 𝘛𝘦𝘢𝘮 & 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘺 𝘔𝘦𝘮𝘣𝘦𝘳𝘴, on my three hour and 40 minute flight from Atlanta to Phoenix, I overheard something really beautiful.
The Delta flight attendant approached a passenger in front of me and said the following, "Thank you Mr. (can't remember his name) for being an elite status member with Delta Airlines. We not only appreciate your business, but know we are grateful for you and want you to know you are seen and you are appreciated." - 𝗪𝗵𝗮𝗮𝗮𝗮𝘁?!! Honestly, 𝘐 𝘧𝘦𝘭𝘵 𝘴𝘦𝘦𝘯 𝘢𝘯𝘥 𝘐 𝘧𝘦𝘭𝘵 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦𝘥 in that moment for simply hearing this interaction. 💙💙
I was not only impressed with what the flight attendant said, but I also appreciated that an organization as large as Delta Airlines, still ensures these small, intentional interactions take place in their BIG business.
As you all know, I talk a lot on how small, yet intentional interactions make for big impact and how every interaction we have is an opportunity to build, maintain, or break down relationships and ultimately the culture of our organization. Thus, my closing question for you all, is what intentional action will you do today, tomorrow, this week to build the culture of your organization?
And finally, as a reminder, 𝗸𝗻𝗼𝘄 𝘆𝗼𝘂 𝗮𝗿𝗲 𝘀𝗲𝗲𝗻 𝗮𝗻𝗱 𝘆𝗼𝘂 𝗮𝗿𝗲 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗲𝗱. - 😁💙 #deltaairlines #flightcrew #buildingcommunity #culture #gratitude #leadership #weinspirecommunity
Business Development Manager, Cutters Edge Total Landscape Solutions
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