Monetate’s Post

I've just returned from the NRF event in New York, a show with a unique reputation among us. To my surprise, I discovered that a lot of retailers are still in the dark about Shoptalk - a truly transformative event for the ecommerce industry. As a veteran of various trade shows, I must say, Shoptalk stands out as my top pick! It's more than just a gathering; it's a place of real learning and connection for retailers. What sets it apart? Authenticity. The stage isn't paid for - it's graced by real practitioners, like VPs and directors from leading brands, sharing genuine insights. Absolutely no sales pitches! The Best Part? It could be absolutely FREE for you! That's right -- Shoptalk offers a fantastic opportunity for qualifying retailers to have their attendance costs fully covered, including hotel, flight, and the event ticket. The catch? It involves taking a number of 15-minute meetings, with a big clock ticking, but the good news is you get to pick who you meet. These are highly relevant, no-nonsense sessions. And yes, we vendors fund these meetings. Another thing to note: this amazing offer is time-sensitive. You need to apply soon before the window closes. This is your chance to immerse yourself in ecommerce and connect with top industry leaders, all without the financial strain. And just to be clear, this isn't a sponsored post. I'm genuinely enthusiastic about Shoptalk -- I pay my way there and for the meetings too! So, if you're in retail and looking to expand your horizons, Shoptalk is the place to be. Don't miss it out. If you are already coming, DM me! My Negroni's skills can be useful :) #Shoptalk2024 #RetailInnovation #EcommerceEvents #RetailNetworking #nrf2024 https://lnkd.in/e7AU9NRN

🔑 Loyalty is an integral part of the Customer Experience, so there will be no shortage of this topic at the CX OEX Summit on October 2nd! 🗓️ Together with loyalty experts, we’ll dive deep into how to manage loyalty programs, no matter what challenges retailers are facing. We’re thrilled to have Bartosz Żochowski join our panel! He perfectly captures the essence of loyalty:  💬 “Customer loyalty is not just a destination, but a journey that we shape with every interaction. It's the art of building lasting, valuable relationships based on trust and understanding of customer needs.” 💙 We're already looking forward to it, how about you? 🙌 #CXOEXSummit #CX #CustomerExperience #Retail #LoyaltyPrograms #Loyalty #OEXGroup

Another fantastic #vComOnTheRoad event in the #BigApple. It was great to spend time with several of our customers and prospects and enjoy a terrific meal with great dialogue last night! GREAT conversations about everything from fine wine and French Laundry; to the efficiency of the Japanese Train System (Shinkansen); topping it off with a great dialogue about #ai and how different heads of IT are leveraging #generativeAI in their organizations to create efficiency. I had the opportunity to share our vision at vCom Solutions of #ai as a great catalyst for #efficiency and #automation, particularly in the #ITSpendManagement space. There was consensus that #time is the most precious commodity, and that any solutions that can help save time, create visibility by putting #information in the decision makers' hands, will ultimately create more savings and #ShareholderValue. Grateful for our partners at Nextiva for sponsoring - great to spend time with you, Brandon and Jay! Thank you Jason Bisson, MBA, PMP, Cosmin Tomescu, Erik Orellana, Issam Elgharfaoui, Jon Harding, Peter Gordon, and Eric Brosius for spending the evening with us. Adam Breagan, Bob Hansen and Rob Seemann - Thank you for cohosting with me! Marley Jordan - Thank you for coordinating yet another fantastic event! 3 in one week - I think that's a record! #WorkSmarter #vComOnTheRoad #ITManagement #SpendManagement #collaboration #comingtogether #sharingideas

🤝 Loyalty programs go beyond discounts—it's about creating lasting connections. How do you build loyalty in your customer base? Leading expert Rich Faltot shares insightful takeaways from #QSREvolution on how to build a customer loyalty program that provides value while making customers feel like they matter. #restaurants #restaurantindustry #customerloyalty #GoBeyond QSR

Another fantastic experience at the #QSREvolution Conference in Atlanta! Connecting with clients, partners, and industry friends felt like a family reunion rather than a trade show. Among the insightful topics discussed, loyalty stood out for me. Here are 10 key takeaways that resonated: 1 - Context and relevance boost loyalty activation rates 2 - Loyalty is a derivative of customer experience 3 - Reward promptly, avoid deferring gratification 4 - Loyalty is a two-way street (customer and brand) 5 - Loyalty focuses on retention, not acquisition 6 - Effective loyalty programs can drive customer behavior 7 - Personalization is key, backed by customer data 8 - Loyalty isn't just discounts; offer unique experiences (access to secret menu items, exclusive swag, special menu tastings/events) 9 - Avoid over-discounting, that is not what your loyal customers really want 10 - Loyalty programs should make customers feel valued, understood, and save them time While these points may not be groundbreaking, building effective loyalty programs remains a challenge for many brands. The success of programs like Marriott Bonvoy or Starbucks lies in providing value and making customers feel their loyalty matters. What's your take on loyalty programs that truly engage customers? On a final note, congrats to Danny Klein and the rest of the QSR Evolution team on a great event! #loyalty #customerexperience #restaurantindustry Patrick Cormany, Matt Huey, Amy Halverson, Kelly P., John Madigan

There are just a few spots left for Total Retail Tech. Apply today for this complimentary event, which features engaging and informative content, valuable networking opportunities, peer-led discussions, and much more. #TotalRetail #TotalRetailTech #Retailers #RetailTechnology #TRTech2024

😍 What makes people loyal to hospitality and how you can maintain their loyalty? In a cash-strapped market, brand loyalty can be shaky and operators can’t afford to rest on past successes. Our research highlights that the key to building a loyal customer base is the delivery of the fundamentals of hospitality – not just once, but every time. Head over to https://lnkd.in/ef7AjWJi to find out more! #ZonalUK #TheValueOfHospitality #HospitalityTech #ConsumerResearch #HospitalityTips #GOTechnology

Artificial intelligence is transforming the customer journey. Amid such drastic change, retail leaders must balance digital innovations with authentic human experiences — building resilient customer loyalty and brand resilience that lasts throughout. The Retail Leaders Forum offers the chance to connect with the experts leading this challenge. Check out the programme and secure your spot now: https://lnkd.in/famGU_W #retailleadersforum #retailstrategy

W𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐢𝐭 𝐭𝐚𝐤𝐞 𝐭𝐨 𝐥𝐞𝐚𝐝 𝐢𝐧 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞? This is the question I have been asked to answer at Groceryshop Vegas. This will be my third time attending the event, and my first time presenting. There are many 'paid for' ways of getting attention in our industry. However, when you are asked, with 'no commercials or strings attached', to present your proprietary intelligence in front of a senior retail industry audience, it's quite an honour and accolade. At Shoptalk Europe in Barcelona in March, we shared insights into the correlation of financial value gained by those that 'have' certain SEEC capabilities v those that have not. The session that I will speak at in Vegas is on Day 1 (Oct 7th), Track 3 on the topic of '𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐑𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐭 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐬'. In collaboration with Ben Miller and his team, we have agreed to present fresh intelligence on what it truly takes to be leaders in digital commerce. 𝑾𝒆 𝒂𝒍𝒔𝒐 𝒑𝒍𝒂𝒏𝒏𝒊𝒏𝒈 𝒂 𝒏𝒆𝒘 𝒊𝒏𝒅𝒖𝒔𝒕𝒓𝒚 '𝒓𝒆𝒗𝒆𝒂𝒍' at the event.... 🥁 😎 To my co-speakers, colleagues and various associates, looking forward to seeing you there. Ping me if you'd like to meet in the Speaker's Lounge or at our exhibit - we're growing up this year, so you'll find us in our own space in the Shoreline area. Gregor Murray Laura Cullen Sarah O'Neill Anne Mezzenga Chelsey Alexander Chris Walton Deborah Weinswig 韋葆蘭 Deepak Jose 🍪 Francesca Hahn Julie Craig Linara Zakirova, MBA, DTM Michal Geller Mike Glaser Douglas C. Straton Aaron Zeng Edel Kinane Miya Knights Simon Miles Milan Turk, Jr. #ecommerce #digitalcommerce #benchmarking #intelligence #cpgindustry #cpg #fmcg

This is going to be a fantastic session at Groceryshop If you are at the conference I would thoroughly recommend attending. The team at Digital Commerce Global will be in Vegas in force and sharing some brand new, ground breaking digital commerce insight. Please let me know if you are going to be in Vegas for the biggest and best Grocery conference. #digitalcommerce #ecommerce #cpg #cpgindustry #fmcg #fmcgindustry #omnichannel #digitalstrategy