As many of you take flights this holiday season, I wish you a disruption-free travel experience. For those of you who have experienced travel meltdowns as the winter weather brings airports to a freeze, you know the frustration of waiting for hours on hold to get help. Here's how airlines and travel agencies can approach solving the problem differently.
Holiday flight delays wreaking havoc on your contact center? Here’s how to keep things under control: Nick Ruiz, Ph.D., AI Product Director at Interactions, shares how intelligent virtual assistants (IVAs) can ease the chaos and turn a frustrating situation into a seamless resolution. When hundreds—or thousands—of customers call at once, traditional systems can’t keep up. Long hold times lead to angry travelers, bad experiences, and potentially lost customers. But with an IVA, here’s how the workflow changes: ✈️ Self-service handles rebooking for most customers. 🤝 Complex cases are routed to agents—without the call. ⚡ Agents get what they need from the IVA to quickly adjust flights The result? Faster resolutions, happier travelers, and a smoother holiday season for your contact center. Ready to reimagine holiday CX? Watch Nick’s insights in the full clip below.👇 #CustomerExperience #ConversationalAI #HolidayTravel #ContactCenter #CXInnovation #InteractionsCX
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3moThat would be a very welcome use of AI 🙌🏼