Excited to share insights from our recent Athennian CX Summit! 🚀 Last week, our Customer Experience team gathered in Florida, with some joining in-person and others virtually, from around 11 locations across North America. Here are some key takeaways:
🎯 Aligned Priorities: We had a task to pinpoint the most pressing challenge facing our department and propose solutions. Surprisingly, without any prior communication between different teams, we all independently identified the same challenge during our presentation time. This synchronized alignment allowed us to hit the ground running, and we immediately jumped into solutions. Had this been conducted virtually, the process could have stretched over a couple of months as we navigated the complexities of aligning the perspectives of more than 20 individuals.
👥 In-Person Collaboration: While I appreciate the conveniences that new technologies offer for virtual connections, nothing quite compares to the experience of building relationships in person. The summit provided an amazing opportunity to connect with colleagues face-to-face, meet new faces and engage in real, meaningful conversations. We showed how easy it is to fix a problem when multiple people jump to help, bringing diverse perspectives. But also, meeting someone in person allows you to connect on a personal level, not just as colleagues, but as friends too. 🤝
💼 Employee Experience (EX): Early this year for the first time I heard about the official correlation between CX & EX and how valuable it is. Understanding how the satisfaction and engagement of our employees directly influence the experiences of our customers has fundamentally shifted my perspective. It shows how important it is the prioritization of EX initiatives alongside CX efforts, recognizing that a positive employee experience lays the foundation for exceptional customer experiences.
Big shout out to the organizing team: Carlos RamosKatie RobitailleAndrew de Jesus Malicia Basdeo 🙏
Remember, happy employees equal happy customers, and vice versa. Let's keep working together to create exceptional experiences for all! #CXSummit #TeamWork #EmployeeExperience #CustomerExperience
Our CX team at Athennian across the US and Canada met in sunny Florida for our annual summit! It was a week of bonding, professional, and personal growth through fun, interactive activities. They also enjoyed exploring the local culture with cuisine, music, entertainment, and a few rounds of Top Golf.
#teambuilding #professionaldevelopment #athennian
We are honored to host Hemant Shah, Co-Founder & CEO of Archipelago, to speak to the John Street Club and Guests at our regular Luncheon Meeting on June 13, 2024!