Patient Experience Life Support’s Post

This was posted by the Beryl Institute and Mike Dellosso. All of our patients experience some level of anxiety. Our challenge as clinicians is to (1) avoid increasing their anxiety, and (2) reduce their level of anxiety. Home healthcare presents its own challenges when it comes to patients and anxiety. It’s true, there’s no place like home. But home is not a hospital or rehabilitation center; there is no nurse a button-call away. Doctors don’t stop by daily. Vitals aren’t constantly monitored. There is a sense of being stranded, even abandoned. There’s also often family dynamics to deal with, unannounced visitors, spouses, children, grandchildren, pets to care for, transportation issues. And on top of that, there are strangers coming and going, giving instructions, homework, suggestions, handouts to keep track of, more schedules to accommodate, phone calls to make. Because home health is unique to any other setting in healthcare, the paradigm of patient experience must be shifted. Consider the anxiety, fear, and concerns patients have about having care performed in their home. Think about safety, environment and hospitality when attempting to decrease the patient's anxiety. As clinicians, our goal should be to reduce the patient's anxiety about having strangers in their home while delivering great care and creating a memorable experience. #patientcare #patientsfirst #patientsatisfaction #patientexperience #homehealth #homehealthcare Emerus Holdings, Inc.WellSpan HealthBaylor Scott & White HealthBaylor Scott & White Medical Center - Frisco Baylor Scott & White Institute for RehabilitationTexas Health Care AssociationTexas Hospital Association

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