Popeyes Louisiana Chicken UK’s Post

Did you know I’ve trained over 2900 Starbucks partners? 🤔 Almost no one understands what I do for a living, and for a long time, I actually enjoyed and played into that mystery. But I recently realized that this seemingly harmless charade was actually self-sabotage. Building in dark mode actually hinders our ability to create the vital connections and support we need to thrive. When people understand what we do, why we do it, and who we do it for, they subconsciously start to connect the dots. "Oh, have you ever talked to _____? They were just telling me they needed something like this," or "_____ was just promoted and would love to get behind an idea like this," etc. Innately, people want to be valuable, helpful, and do good (at least in my humble opinion), but if they don’t know what our goals are, how great we are at what we do, and how we can make a difference, we take away that spark from them and end up paying the price. So, let me turn off dark mode and make it simple for the world to understand "what I do"... Our amazing team and I built a custom equipment training & support platform for baristas and managers of Starbucks. Why? Because hundreds of millions, likely billions of dollars are wasted each year with simple technical equipment challenges that can be easily prevented or resolved without a technician with just a little training. It was clear that someone had to step up and create it. With our parent company's nearly 40 years of industry experience, and a 15-year history of servicing Starbucks, it seemed natural for us to take the lead! And there you have it—that's what I do. It feels liberating to finally share this ;) Below is a 30-second video diving a bit deeper into the details. Enjoy! #tobeapartner #trainthetrainer #traininganddevelopment

Friday ☕️ Chat Time This week marks the completion of my Starbucks Shift Supervisor Training and Week 4 of my journey. I focused on refining the execution of processes I learned last week, all with the aim of brewing exceptional customer experiences (thanks to Almohannad Alsbeai for the brew pun). I’m particularly fond of our recognition tools here at Starbucks, both digital and physical. My favorite is the Green Apron cards, which we physically hand to our Partners to acknowledge their embodiment of our values or behaviors that align with our mission of nurturing human connection. The excitement they show upon receiving one is truly heartwarming. A key takeaway from my training this week was, “What’s rewarded gets repeated.” This simple yet powerful concept highlights the importance of acknowledging and thanking our people for their consistent efforts. As leaders, it’s easy to focus on what’s lacking rather than reinforcing positive actions. Leaders and peers in my store consistently recognize each other in so many ways. This weekend, I encourage you to reflect and identify the unsung heroes or consistent performers in your team or department who might not always receive the recognition they deserve. Next week, make an effort to acknowledge them with a personal note or email. It could really make their week! Next week, I start my Store Manager training, and my excitement continues to grow. To cap off this update, here’s a photo of some sampler beverages we handed out in the café this week.

Nothing brings people together like food does. So why not celebrate diversity and inclusion with an event that everyone can enjoy? International Food Day is one of the best events in my Culture Calendar. It's simple; just ask your team to bring in a dish (homemade or bought) with cultural significance to them & share it with the team. Since being introduced to this event, I have celebrated in every role I've had and it is always the most successful. This event is a great way to showcase the unique and diverse backgrounds of your team members. It allows everyone to share a part of their culture and learn about others in a fun and engaging way. Plus, who doesn't love trying new foods? So get your team together and celebrate the diversity that makes us all so great. The hardest thing about this event is knowing when to stop eating🤐. #culture #employeeexperience #diversityandinclusion #internationalfoodday

This is so important!! We all need to remember that it is not about what we think our audience needs, but about giving them the information they want!! #contentcreationstrategy #marketing #contentcreation #contentmarketing

This morning I was on my way in to a client’s office and stopped for some fuel at Starbucks. I’ve probably had a dozen Starbucks baristas teach me something valuable so kudos to the Starbucks people and culture team for hiring and training some great folks! This particular barista said: “Are you Serena?” “Yes,” I responded “I’m making your matcha right now and I want you to know that I’m making it with love. She then went on to ask what I did for work and exclaimed, “you are a woman in power. You are making a difference in workplaces.” I said, “wow that’s kind of you. And I think you are too. You literally fuel people’s days and ideas. They couldn’t do the work they do, or show up in the ways they do, without you giving them the energy to.” I got so much more than matcha. I got 2 minutes of engaging and motivating dialogue with another human. Messaging I wouldn’t have received if I had done my usual mobile order (run in and out with no interaction). This can never be replaced by AI. 💡This was a reminder to prioritize interaction and engagement over convenience and automation. And that micro affirmations are small things we can do or say to leave big impacts. 💡 #starbucks #training #humanconnection #engagement #hr #peopleandculture

Dunkin Donuts 🍩 marked the beginning of my work life at the age of 16. Rising early, I'd often declare, "time to make the donuts." Passing by the exact location I worked at this weekend prompted my reflection on the invaluable lessons it taught me about business management and teamwork.   - Acknowledge the pivotal roles of your team and customers in sustaining your business. - Emphasize the importance of a robust operational framework. This Dunkin Donuts operated 24 hours a day and supplied donuts to other locations. Any mishaps here affected multiple stores and customers. Effective communication and coordination were imperative for successful execution. - Take note of your customers' preferences, dislikes, moods, and triggers. I swiftly learned that preparing coffee exactly as my regular customers preferred, ready for them before they reached the counter, significantly brightened their day. - A warm smile and genuine inquiries such as "how are you?" or "safe commute?" laid the foundation for building relationships. - Extend the above principles to interactions with your co-workers and team. - Show support for your team by being present and willing to assist, even if the task is not within your designated role. #leadership #businessmanagement #teamwork #customerexperience #peoplefirst

Cultural diversity at the workplace allows you to bring new ways of thinking into your organisation and increases creativity. Added bonus: At the end of a long seminar day, there may be a colleague who has learned the art of baking traditional Neapolitan pizza 🍕 from an early age and is willing to share a few secrets. #CulturalDiversity #Diversity #Creativity

Staff engagement and company culture is paramount to a successful business. And what better way to do it than with food? 😋 Here's one way The Y Principle's team uses both to create a great employee experience. Like to know more? Ask Y.

Like many families in the US, we have a running Taco Tuesday appointment. It's part of the fabric of our family and close friends, we all look forward to it each week. Not to ruin this kodak moment, but I have to say, this also applies to your brand. Want to see your group transform from co-workers to teammates? Build a culture. Establish rhythms. Things you do every year, every quarter, every week, every day. Your team doesn't have to pretend they are family, like many corporations say they are. But by having rhythms, you'll become more aligned, and you might even enjoy each other's company. Every group has a culture, whether they are intentionally creating it or not. One easy change you can make is to change the culture is to find something you all enjoy/find beneficial/productive and run it back. What's another common practice in your culture other than Taco Tuesday? Growing up in the Midwest United States, we had Fish Fry Fridays everywhere.