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Retail Insights #6 As presented by Ahold Delhaize the 2024 Growing Together strategy. It is underpinned by four pillars: * Winning customer value proposition: it is targeting 45% private label penetration, enabled by targeted range investment and activity to improve price perceptions. Ahold Delhaize is also targeting increasing omnichannel loyalty sales penetration to 80% by 2028, driven by omnichannel shoppers spending one and a half to three times more than other shoppers. *Densify and grow markets’: in North America, this will be driven by the opening of new Food Lion stores. In Europe, Ahold Delhaize will invest in Albert Heijn in the Netherlands and Belgium, while it hopes to complete the acquisition of Profi in Romania. *Innovate for growth and efficiency: the retailer is targeting complementary revenue streams of €3 bn by 2028. This will be leveraged by data-driven investments in insights and retail media, as well as innovating in B2B and B2C areas. *Lower its cost base’: Ahold Delhaize’s goal of saving €5bn by 2028 will be enabled by simplifying processes, joint purchasing, and driving automation in operations and its supply chain. *Carrefour is set to launch Atacadão in mid-June.  In Carrefour’s strategy plan for 2026, the retailer highlighted its plans to bring its Brazilian concept to France. The Atacadão store will open in Aulnay-sous-Bois and will provide 10,000 sq. m of selling space. *Colruyt Group launches refrigerated lockers.  The retailer is trialling same-day pick-up for its Collect&Go online service. It has installed refrigerated lockers at one supermarket in Heusden and at the Colruyt Group Academy in Melle. They allow shoppers to collect fresh products on the same day. Orders made before 13:00 can be collected from 15:00. Its supermarket banner, Okay, is responsible for the range and preparing shopper orders. Colruyt is also trialling same-day delivery by electric bicycles in Ghent. #content courtesy- IGD insights.

The UK retail sector is in the midst of a digital transformation revolution, but not without its challenges. As we watch legacy brands adapt and new players emerge, one question stands out: Is digital innovation enhancing the customer experience, or creating a new set of problems for retailers to solve? Omnichannel expectations. Consumers now demand seamless transitions between online and offline shopping. But many retailers are struggling to create truly integrated experiences. Is the investment in omnichannel paying off, or is it just a cost burden for those unable to keep up? Logistics & supply chains. The rise of next-day delivery expectations, paired with ongoing supply chain disruptions, is testing retailers' agility. Are we prioritising speed over sustainability, and what happens when convenience becomes unprofitable? Data, a double-edged sword. Retailers are gathering more data than ever, but are they using it wisely? Hyper-personalisation can enhance the customer experience, but it also risks alienating shoppers who feel they're being over-targeted. Where’s the line between innovation and intrusion? Sustainability in the digital era. As online shopping booms, so do concerns about packaging waste, carbon footprints, and ethical sourcing. Can retailers embrace sustainability in the digital age without sacrificing convenience? The UK retail landscape is clearly at a crossroads. Will digital transformation be the key to survival, or will it deepen the divide between those who can innovate and those left behind? Here's a photo of me scrambling up Tryfan back in 2014. Maybe there is some relevance there? #RetailTransformation #DigitalRetail #Omnichannel #Sustainability #Innovation #CustomerExperience #UKEconomy #Ecommerce #NCRVoyix

Is it possible to scale your business if you’re selling goods or services that aren’t unique? Spoiler alert: Yes! 🥳 To make this a reality, however, you must understand the competitive advantages of other market players, and sell in a different way. Competing on price, sooner or later, you’ll be undercut – and, besides, scaling on a foundation of small margins is very difficult, said Jurgis Gylys, NFQ’s Head of Omnichannel & Retail Innovations, at the recently concluded conference E-Export Nation Lithuania. Now, what “different way” do we have in mind? Very simple. Focus on customer experience, rather than the imperative to sell. Studies have shown that 68% of people are willing to pay more for extra reliability and quality experience. And how does one do this? By adopting a client-centric approach that puts a premium on tracking data related to customer behaviour, as this underlies the ultimate result, which is reflected in the more generic business indicators. You must gain a comprehensive understanding of your customers’ entire journey, and make it as seamless as possible. As for what metrics to pay attention to: prioritise ROI, CAC, and CLTV. Jurgis strongly recommends measuring not only generic results, but also the performance indicators that determine results. Only by making data-driven decisions can you adjust them and influence the bottom line. If you do all of this well, there’s no reason why you can’t successfully compete 🤼 even with the world’s biggest platforms and marketplaces! Want to learn how all this applies to your business? Get in touch with Jurgis Gylys and he’ll share a thing or two! nuotr. Delfi.lt #retailinnovations #ecommerce #NFQ #knowledgesharing #PasaulisYraMažas

The grocery market is evolving, and consumer behavior is driving the shift. Consumers are now making purchases across multiple channels, both online and in-store. Grocers like Tesco are adapting to this trend by enhancing their online presence. A great example of this adaptation is the Dematic Micro-Fulfillment solution at the Tesco store in Bar Hill, Cambridge, England. The Micro-Fulfillment Center is an automated system installed inside the store that allows online orders to be prepared quickly for pick-up or delivery to nearby locations. This innovative solution is a game-changer for consumers who expect fast and reliable service. As the grocery market continues to evolve, it's essential for businesses to keep up with the latest trends and technologies to meet their customers' needs.

In my latest column for Forbes, I explore some of the biggest structural in retail and how retailers and brands can better navigate this reinvention. https://lnkd.in/gRBauF2x This analysis is from a recent report Euromonitor International published in partnership with the National Retail Federation (NRF). #retail #futureofretail #retailing #businessmodels #ecommerce #shoppers #shopping

Retail is being reinvented. New business models, channel expansion, and shopper expectations continue to change the landscape. These three areas redefine industry rules and relationships—transforming the path to purchase in the process. #retailinnovation #retailtransformation #retail #retailcareers

#brands need to understand the #emerging space of hybrid retail, where #operational #efficiency meets #customerexperience to boost returns. Discover the #Kantar #RetailIQ view here...

🌎 By 2027, over 70% of retail transactions are expected to happen offline! 🛍 This really hits home about the importance of blending online and offline strategies for future success. At ThirdRetail, we recently did a private beta pilot test that highlights just how powerful this approach can be. 📊 Key Insights from Our Pilot Test: 📦 We managed to shift 11 cases sitting idle in stock across 3 shelves, cutting wastage by 14%. This not only optimizes stock levels but also ensures the brand's products land in the hands of the right customers. 💰 By pinpointing underperforming shelves, we helped brands move their overproduced goods effectively. Our platform taps into existing logistics partnerships, meaning zero extra costs for the stores involved. 📈 What We Learned: 🛠 Brands need simpler access to offline markets. Just relying on digital ads doesn’t always cut it. 🌟 Our platform’s knack for identifying suitable shelves and markets is a new channel of sales for new brands. 🏪 Closed-Pilot: 🏬 5 stores with live shelves on our platform 🎯 3 stores matched perfectly with the brand’s Ideal Customer Profile (ICP) data points 🚶 High footfall locations in central London 💷 Stores sold vape bars at £7-10/piece, earning a tidy bit of extra revenue 🌍 Industry Insight: Our research showed that in-store customers spend 83% more and return 64% less. This spells a huge opportunity for digitally native brands to dive into the offline retail scene. However, retail as an industry stands tallest among the most waste created in the ecosystem. ⛰ 💡 Your thoughts? How are you blending offline and online strategies to boost your brand? I’d love to hear your thoughts and experiences—drop a comment below! Anil Junagal #RetailInnovation #BrandStrategy #D2Cbrands #launch #PilotTestSuccess

Can Brick-and-Mortar Retail stand against e-commerce Giants? In the ever-evolving world of retail, brick-and-mortar stores can stay competitive against the e-commerce surge. As the retail sector evolves in response to changing consumer preferences and technological advancements, businesses must stay competitive. While e-commerce and rapid delivery services present unprecedented growth opportunities, their success hinges on addressing local challenges and investing in innovative solutions. By embracing innovation and understanding the unique dynamics of different markets, retailers can thrive in an increasingly digital and globally connected world.   How brick-and-mortar retail can stand tall: Omni-channel Retailing: Seamlessly blending online and offline experiences for customers. Tactile Experience: Nothing beats touching and trying before buying. Brand Presence: Tangible proof of a brand's identity and trustworthiness. Click-and-Collect: Marrying online convenience with in-store immediacy. Experiential Retail: Creating unforgettable shopping adventures. Even as e-commerce giants expand their reach, traditional retail remains resilient. By innovating and embracing change, they continue to captivate shoppers worldwide.     #BrollPropertyGroup #ProgressivePropertyPeople #Ecommerce #retail #technology

“Retailers often focus on fixing problems, but at the current speed of digitisation, you don’t know what you’ll need tomorrow and you risk missing out. You need to future proof and be prepared for new shopping behaviours.” Our CEO, Jens Levin, has been chatting to Business Trends in the Netherlands, about empowered associates, great shopping experiences, and Sitoo being recognized in the 2024 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers. Check out the article and dive into all the insights Jens had to share: https://hubs.la/Q02yvqX70 Link to the full Business Trends 116 edition in comments 👇