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Discover how Symphony [AI]™ harmonizes Generative AI with an irresistible human experience at iQor. 😁 By integrating advanced digital CX with our commitment to innovation, flexibility, and excellence, we elevate organizational efficiency and enrich our value-driven customer service culture. Tap below to learn more. ⬇️ https://lnkd.in/dNXhjUhH #iQor #SymphonyAI #CX #AI

AI in 2024: The has been dubbed the Not-So-Quiet Revolution in contact centers. 📞 In "The CX AI Trends That Will Shape Contact Centers in 2024," Michael Lawder, Chief Experience Officer at ASAPP, underscores a fundamental building block for AI's success in the upcoming year: "For AI to truly transform the customer experience in 2024, foundational elements like high-quality transcription are essential." Lawder's insight underscores the necessity of having the right technological tools in place to fully capitalize on AI's capabilities. Uncover the nuances of AI's developing role in 2024. This blog provides  a comprehensive view of how this technology is reshaping customer service strategies. Read more here: https://lnkd.in/eQ6wRBAu #AI #genAI #contactcenters #CX #transcription

AI is transforming CX by enhancing personalization and improving service efficiency. But how can businesses leverage these benefits without compromising customer trust? 🤖💡 In our latest CX Insight magazine article, "Leveraging the Benefits of AI Without Compromising Customer Trust," we explore how companies can design AI strategies that prioritize privacy and build trust. Read our blog to learn a few ways organizations can achieve this. 👉 https://lnkd.in/eveNFJNA #CX #AI #CustomerExperience #Innovation

Many hashtag #CX leaders know that leveraging the right technology can improve processes for customers and employees. Now more than ever, it's imperative to include hashtag #AI integration and how it can streamline existing contact center systems. Discover more ways you can leverage generative AI to significantly elevate the customer experience: https://gsys.cx/48Scscz.

Do you know how advent of Artificial Intelligence (AI) has given way to Generative AI? Explore the insights in our latest white paper “Achieve Customer Experience Excellence with Generative AI” by Praveer Chadha, Sr VP Customer Management & Location Head Philippines. Here are the key takeaways from the white paper: · Generative AI reinvents the People Process-Technology equation to bring forth Super Agents. · Gen AI can automate important Contact Center and Customer Management use cases · It enables accelerated automation solutions compared to traditional AI. Download the white paper here: https://lnkd.in/dQXTve2R #contactcenter #customerengagement #cx #genai #artificialintelligence

How are you leveraging AI? 🤔    Register and join Genesys at #Xperience24 where industry experts will share how to leverage AI to transform your business.   #cx #ccaas #technology #ai #digital #wfm #liveevent #customerservice #contactcenter

As we look ahead, AI is poised to play a pivotal role in shaping a new customer-centric service model for contact centers. However, rather than replacing human agents, AI is anticipated to augment their abilities, leading to a heightened demand for well-trained agents proficient in integrating #AI into their workflows. Discover how we are leading this transformation. https://bit.ly/3wK1oA5 #CX #ExperiencesThatMatter

#GenAI promises groundbreaking #innovation and elevated customer experiences. But are you maximising its impact across your enterprise? Leverage expert teams, configurable #solutions and industry know-how to get ahead of the competition and cement your #leadership position. Ready to harness GenAI's limitless possibilities? Here are 5 Keys to Fast Tracking GenAI for your enterprise. https://bit.ly/4cQPK6u #CX #CXM #AI #GenAI EXL EXL Analytics

Are you in data, analytics, finance, marketing or customer experience (CX)? If you’re not talking to us, you’re missing out! At EXL, we leverage data, analytics, AI, and digital innovation to drive growth, transform your data, streamline finance operations, enhance customer experiences and much much more... #DataAnalytics #FinanceTransformation #CustomerExperience #EXL #Innovation #GenAI #AI #Analytics #CX

Interesting insights from the conversation between CX Today and Five9 on challenges with AI in Contact Centers in 2024! https://hubs.li/Q02SwF_j0 At SymTrain, we believe that AI can enhance, rather than replace, the human touch in customer service. It’s clear that while automation has its place, striking the right balance between AI and human interaction is key. Our AI Coaching focus on empowering agents, allowing them to practice and improve, so when it’s time for that critical human connection, they’re ready to provide the best possible service. As we move into 2025, it’s all about leveraging AI to enhance customer-facing teams' skills and effectiveness, not just automating interactions. We'd love to hear, what has AI taught you in the Customer Service industry? #CX #AI #2024 #SymTrain