SQLI’s Post

Closing our season one of the Inside Out series by discussing the most critical topics: Contractual agreements and how human + tech is shaping the outsourcing industry.

Looking forward to hosting the “Rage against the machine - How can AI tools improve user experience and how can they cripple them” panel. I will do my best to have an insightful discussion around the good, the bad, and the ugly when using AI. Thanks The Customer Conference, Olha Semeikin and the entire #TCC team! #customersuccess #AI #panel

A heartfelt thank you to our dedicated Austrian team for your hard work and dedication, which has contributed to our outstanding Year-to-Date growth. With this momentum behind us, I'm confident that we're poised for continued success in the months ahead. Here's a glimpse of what we've been up to: 🚀 Reviewing Our 5-Year Growth Strategy: We took a deep dive into our long-term growth plan, ensuring that we're aligned and focused on achieving our ambitious goals. 🏢 Planning for a New Office: As part of our expansion efforts, we're gearing up to open a new office. This strategic move will support our growing team and enhance our presence in the region. 👥 Preparing for New Hires: To fuel our continued growth, we're getting ready to welcome onboard a wave of talented new colleagues to our Austrian office. These additions will bolster our capabilities and drive us toward even greater success. 💡 Exploring AI for Efficiency and Customer Service: Leveraging cutting-edge technology, we're exploring ways to enhance our operations and elevate our customer service using AI. This initiative underscores our commitment to innovation and excellence. #autorola #remarketing #automotive #usedcars #realtimedata #livedata #carauction #fleetsolution #GrowthStrategy #Innovation #TeamWork #AI Rene Buzek Autorola GmbH | Austria🚀🔍

We are proud to highlight our 100% employee-owned status. You may be interested to know how it impacts you as a customer. Let's begin with quality assurance. Through our employee-ownership program, every individual is personally invested in your satisfaction. This collective effort guarantees that only the finest products are delivered to you. David Zrostlik, President of Stellar, shares his thoughts on this: "The employee-ownership aspect of our company unites us all. We all have a stake in delivering the highest-quality products." Curious about the advantages our employee-ownership program brings to you? Find out more at 👉 https://bit.ly/3FuTGuM

Great to see this recognition on the hugely important work we do to support vulnerable customers. This often gets shoved down the list of priorities when the market is looking at the provider world but should be prominent. It’s important to have the fundamentals and the “shiny” stuff but it’s pretty obsolete if the end user is vulnerable and can’t use it, understand it, needs support to interact with it etc etc. Vulnerability comes in many guises and it’s really important to recognise that anyone can become vulnerable at any time. We have a huge focus on understanding the needs of our customers, supporting our colleagues to have empathetic conservations which in turn makes it easier for customers to tell us what they need and to provide them with the tools, flexibility and support to address them. Scott Gunderson Niamh Whelan Frances White

Between hearing from key industry speakers at our Geodata Quarterly Customer Summit, we also heard from one of our own in-house experts: our Head of Product, Josh Rains, as he provided an an essential summary of how Landmark Geodata will be focusing on providing even greater value for our customers in 2024. Get the insights ➡️https://hubs.la/Q02h9xbY0

ARE YOU AN INNOVATOR? SHARE YOUR STORY! It’s my personal favorite and my proudest moment when global enterprises share their stories about how our software solution allows them to innovate, optimize, and transform their businesses. #innovation #stibosystems

Week 37: Another week, another customer, another transparent deal review. Customer number 4: - Anchoring to a concrete problem - Keeping the pitch simple - Zooming out - Closing on clear terms https://lnkd.in/gJkBYxfF

Going the extra mile always pays back in delivering an excellent customer service experience. With the right team motivation ideas, great minds, and tools. Great customer experience goes a long way in giving people a good perception of your business. If there is a 5% growth in customer retention, the company profits will rise by 25% to 95% and reduce the churn rate. Happy Customer Service Week🎉 #teamservice #csweek #customerexperience

I will be there too as the moderator of the "AI-Driven Tactical Tools to Achieve Optimization, Efficiency, and Long-Term Profitability" panel See you there!