SupplyOne, Inc.’s Post

We sat down with shipper-side industry expert David Landau to understand what brokers should consider from their customer POV. How can freight brokers effectively increase their digital capacity to match their digital demand? What are some best practices for integrating APIs and digital tools in freight brokerage operations? How can brokers balance the use of digital tools with maintaining personal relationships in the industry? Watch out conversation here: https://lnkd.in/gR4wGY_h

What are your most important customer service priorities for 2024?   As we plan for our research agenda for 2024, we want to know what service and support leaders consider their most pressing priorities.   Take part in our Priorities Survey today: https://gtnr.it/3rafvfi

Happy Wednesday! Today's focus is 'customer service as a profession' To find out more about how the world of customer service is evolving, join this webinar today using the following link: https://lnkd.in/ecvXDyKB #ICS #NCSW #customerservice

The solution to ensuring consistent product or service quality across multiple vendors involves setting clear and standardized quality standards, conducting regular audits and inspections, providing vendors with guidelines and training, and implementing a robust feedback and performance monitoring system.  Aggregators can maintain a positive customer experience and ensure that all vendors meet or exceed the established quality benchmarks.  Learn how to actively enforce these measures and foster a culture of quality assurance among vendors: https://lnkd.in/gPFiqymp #CMMSolutions #FacilitiesManagement #MaintenanceOptimization #AssetManagement #EfficientOperations #PreventiveMaintenance #StreamlinedFacilities #DataDrivenFM #SmartMaintenance

Deep dive into next-gen customer service excellence in our upcoming webinar. You can register for free at: https://lnkd.in/gxFSfv7A 🚘

There’s no such thing as normal, despite the fact that supply chains have COVID in the rearview mirror. While suppliers may be more consistent, customer expectations have changed. Learn more from Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc during our next webinar!! Register NOW!!! https://buff.ly/3R16nCH

Deep dive into next-gen customer service excellence in our upcoming webinar. You can register for free at: https://lnkd.in/gMZepgE7 🚘

We here at BPI value our customers, and wish to bring you the best experience with ease. Check out our flier below to learn about the benefits of being a BPI customer:

Excited to host a product webinar on 12/12 to discuss how logistics companies can use Front’s newest features, linked conversations and dynamic objects. 🔗 Linked conversations allow you to associate a new conversation with an existing thread, so your team can track follow-up actions. Examples: - Associate follow up convos with carriers if a customer's shipment details change - Link messages across channels (SMS, email, etc.) for a complete view of communication during the shipment 🔄 Dynamic objects make it easy to bring in data from your other systems like a TMS, Carrier Identity Provider, Payments tool and more. Examples: - Hover over a shipment ID and see relevant information from your TMS - Use information from a carrier identity provider to quarantine potential fraud Sign up below 👇

Freshen up your Pricing Strategy! You might need a coat in the windy city! Chicago! #PPSCHI24 #pricingstrategies #pricingoptimization #pricinganalysis #pricing