Interesting case study on the increase in consumer luxury spending after the pandemic driven by YOLO, followed by the slowdown in 2023. Now luxury brands are shifting their focus to serving a small pool of exceptionally wealthy shoppers. The competition between brands is fierce and they're all stepping up their game to earn share of wallet.
"In the aftermath of 2020’s coronavirus pandemic, the luxury industry experienced a phenomenal rebound, buoyed by a “YOLO” (You Only Live Once) attitude among consumers wanting to make the most of post-lockdown freedom. Despite slowing GDP growth, rapid inflation, a global energy crisis and record lows in consumer confidence, in 2022 global sales of luxury goods surged to a record €349 billion ($380 billion), up 20 percent from the year before and up 24 percent from 2019’s pre-pandemic levels, according to consultancy Bain & Company. But by 2023, the luxury sector’s explosive post-pandemic growth spurt began to moderate — particularly in the US, where aspirational shoppers significantly pulled back amid rising interest rates and the end of Covid-era stimulus cheques. Industry growth slowed dramatically to just 4 percent year on year in 2023." #retail #luxuryfashion #ecommerce #ecommercebusiness
Luxury brands have long reserved their most exclusive experiences for their highest-spending customers: today, that means organising elaborate multi-day trips where top clients can brush arms with designers and celebrities; opening ultra-luxurious invitation-only stores; and expanding their collections of customisable, one-of-a-kind products.
Courting “VICs” — very important clients — has become a strategic focus for brands, particularly as aspirational consumers hit by the rising cost of living claw back on discretionary spending. However, engaging the wealthiest shoppers is only becoming more challenging, as competition for their attention intensifies. The dynamic is pushing retailers and megabrands to implement more sophisticated, differentiated strategies to foster relationships.
BoF’s deep-dive case study examines strategies adopted by Gucci, Mytheresa and Tiffany & Co. that are designed to build closer relationships with top clients, foster greater loyalty and increase their spending in the long term.
Read the full case study on how winning the ultra-wealthy over is becoming a competitive battleground for brands.
✍️ Tamison O'Connor
📷 Gucci
Case Study | How Brands Sell Luxury to the 1%
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