Totango’s Post

🎙 Exciting News! Our latest podcast episode, "The Evolution of a CSM: From Old Mindset to New Mindset" is live! 🚀 Join us as we explore the evolution of a Customer Success Manager's mindset from the old to the new one. In today's episode we have the honor to have Markus Rentsch, CEO of Remark-able Consulting, and definitely the "Lord of CS Memes" 😎 Markus and Navneeth Thomas analyze the shift in mindsets within the customer success industry, emphasizing the need for CSMs to become trusted advisors and to focus on delivering value and driving revenue. 🌟 Key Highlights: - Customer success has transitioned from being reactive to proactive and strategic. - It's not just a department; it's a company-wide mindset. - The role of a Customer Success Manager is changing, focusing on trust, value, and revenue. - We delve into measuring success based on customer needs, outcomes, and value delivered. - Leadership should be aligned with the new customer success mindset and incentivize the right behaviors to drive revenue growth. Tune in now to discover how a proactive and strategic approach can elevate your Customer Success game. Your journey to becoming a trusted advisor starts here! 🤝 #CustomerSuccess #customersuccesschallenges #Podcast #TrustedAdvisor #RevenueImpact #CompanyMindset

🎯 What strategies can customer success leaders use to ensure a scalable roadmap that delivers real value in a startup? On one of our standout episodes of the Hyperengage podcast with Bradley Liou, MBA Liou, Director of Client Success at MaintainX, we asked him the very same question. What did he say? “If your product sucks, there's nothing you can do." As a Customer Success leader, your job is to influence the product team by advocating for customer-centric features and ensuring the product roadmap aligns with market needs to help clients achieve value quickly. But it doesn't end there—listen to his answer below for more insight. 🔗 And if that wasn’t enough, you can revisit this episode to refine your approach to influencing product roadmaps and delivering value at scale: https://lnkd.in/dvcHpssY 🎤 If you found this helpful, stay tuned for more nuanced insights and questions! #HyperengagePodcast #CustomerSuccess #SaaSScalability #BusinessStrategy #GTMTeams

What does the future of CS look like?? In this episode of the CSM Practice Podcast, Irit Eizips sits down with You Mon Tsang, CEO of ChurnZero, for an engaging conversation about the evolution and future of Customer Success! 🎧 Highlights you won't want to miss: - You Mon shares his experience transitioning from a marketing role to founding ChurnZero and how this shift has shaped his perspective on customer success. - Discover the pivotal moment in 2015 that led to the creation of ChurnZero, and how it has revolutionized the customer success landscape. - Get insider insights into the specific challenges and solutions for implementing customer success strategies in mid-market and enterprise companies. 📺 Check out the link in the comments below! #CustomerSuccess #FutureOfCS #CEOInsights #CSMetrics #ChurnZero

What does the future of #customersuccess look like? Find out with CSM Practice, Irit Eizips, and You Mon Tsang below.

🎙️ Exciting news! I had the pleasure of joining Anika Zubair on the Customer Success Pro Podcast. We had a fantastic conversation about how leading with value is the key to driving customer success. 💡 In this episode, we explored the following: - The importance of understanding the unique needs of each customer 🤝 - Why being quota carrying as a CSM doesn't have to be scary 💰 - The strategies and insights that have shaped my journey at Aircall, and how focusing on delivering consistent value can deepen customer relationships, improve retention, and ultimately drive business growth! 💪🏻 A big thank you to Anika for the engaging discussion and for highlighting the importance of customer-centric leadership in today's competitive landscape. 🙌 Tune in to the episode to learn more about our conversation and how you can apply these principles to your own customer success strategies. 🎧 Youtube link - https://lnkd.in/eyHMPp-S Apple link - https://lnkd.in/ewaRSheJ Spotify link - https://lnkd.in/eHYhNecA #CustomerSuccess #Leadership #CustomerExperience #Podcast #Aircall

In this engaging podcast episode, Harshit Gupta interviewed Miika Mäkitalo, CEO of HappyOrNot. Miika underscores the significance of aligning customer success efforts with the strategic objectives of SaaS companies. He asserts that customer success teams play a pivotal role in securing renewals and ensuring that customers derive the intended value from their investment. His philosophy revolves around regularly assessing whether customers are realizing the benefits they seek. Don't forget to watch the full episode here for more insights! https://lnkd.in/dYjaqAM5 #saassuccess #customersuccess #customerretention #subscriptionbusiness #growthhacking #b2bmarketing #happyornot #wytlabs #podcastclips

"The most successful product managers are the ones who have a direct line into marketing and prospects." - Dana Yobst 🔥 In today's dynamic market, it's not just about building products—it's about understanding your customers deeply. Dana nails it when she says that product managers who actively engage with the field, prospects, and product marketing can truly make an impact. When they're involved in deals and know how to connect the dots between the market and the customer, magic happens ✨. The real win? Bridging that gap between product and field to catch the nuances that make or break a product's success. If your product team isn't tightly connected to the field, there's a risk of missing out on key insights that drive innovation and sales. Want to hear more? 🎧 Check out the full conversation in our podcast! Dana dives deeper into what makes a product manager successful and shares her insider tips on keeping that vital connection with the field. 🎙️ Listen and subscribe here: https://lnkd.in/g98dqR3Y #ProductLedGrowthLeaders #ProductManagement #MarketingInsights #CustomerFirst #PMLeadership #ProductStrategy #Innovation #FieldAndProduct #Podcast

BMC Customer Success Podcast is here! 🎙️🎙️ Episode Two explores the collaboration between Customer Success and Marketing. Check it out!

"The most successful product managers are the ones who have a direct line into marketing and prospects." - Dana Yobst 🔥 In today's dynamic market, it's not just about building products—it's about understanding your customers deeply. Dana nails it when she says that product managers who actively engage with the field, prospects, and product marketing can truly make an impact. When they're involved in deals and know how to connect the dots between the market and the customer, magic happens ✨. The real win? Bridging that gap between product and field to catch the nuances that make or break a product's success. If your product team isn't tightly connected to the field, there's a risk of missing out on key insights that drive innovation and sales. Want to hear more? 🎧 Check out the full conversation in our podcast! Dana dives deeper into what makes a product manager successful and shares her insider tips on keeping that vital connection with the field. 🎙️ Listen and subscribe here: https://lnkd.in/grUEreTj #ProductLedGrowthLeaders #ProductManagement #MarketingInsights #CustomerFirst #PMLeadership #ProductStrategy #Innovation #FieldAndProduct #Podcast

🚀 New Podcast Alert: Making Data-Driven Decisions & Aligning GTM Teams for Success 🚀 Thrilled to share that I recently had the pleasure of joining the amazing hosts, 🎤 Brendon Dennewill and Amy Weaver, on the "RevOps Champions" podcast. In this insightful episode, we uncovered: ✅ Why sales, marketing, and customer service operating in silos is a recipe for disaster (and how to fix it!) ✅ Leveraging tech stacks and data to scale your business effectively ✅ Real-life examples of what discoordination looks like (and how it's costing you $$$) 📶 If you want to streamline processes, trust your data, and leverage technology for growth, this episode is a must-listen packed with actionable insights. 🔗 Listen now: Link in the Comments! 👇 Drop a comment with one actionable step you've taken to improve team alignment. I'm eager to discuss driving business growth through data and unified GTM teams. ☕ Feel free to reach out for a virtual coffee chat or connect with me for more discussions on driving business growth through data and alignment. #RevOps #DataDrivenDecisions #BusinessGrowth #Podcast #Leadership #CustomerGrowth #Marketing #Sales #CustomerService