United Airlines’ Post

Ready to fly? Ready to drink! We're so thrilled to make our traveling illy lovers' dreams come true with illy Cold Brew at high altitude! ☕✈️

PROFITS VS PEOPLE! Surely, the airline profiteers do not need the added fuel of beer to insure an orderly and safe flight? Isn’t this on a par with cigarette smoking? Or do you plan on bringing back cigarette smoking?

My wife however checked, and her seat was sold to her, oddly enough for 509. When I logged back in, it had raised the price to 769 dollars, 220 more than a minute ago. I went ahead and paid the difference, thinking when I called customer support, they would see the error and fix it. Boy, was I wrong! I called customer service and they said, first you cannot ask for a refund on an upgrade. They would however put in for my two other charges to be cancelled (you mean the ticket I bought and you sold?). Second, I could not complain to customer care until I returned from my flight. Lastly, the 549 was for only one seat (it did not show this on the application) and even though they charged me two times for it, and issued a ticket number, they only honor one seat at that price (this was not stated anywhere).  This whole thing seems like a scam.

Can’t go wrong with Illy’s! ❤️

You set a price for one seat, and when two people who are traveling together attempt to buy you hike the price on the second seat so that they must pay it to sit together. Then you refuse refunds on upgrades, which prevents the people from moving back to their seats and lastly you make them wait until they return which is usually weeks or months before they can even complain, so that they forget. I however did not forget, and I called when I returned. I was unable to reach the people who can actually take care of the issue (customer care). You can only send an email or call and the help desk who has no authority to do anything but also send an email.

Nice. You could also sell safebuddy codes to all travellers to help mitigate losses of passports, phones, bags et al. Just saying! 🤣

I know what I’ll be ordering for now on

How about getting your flight attendants a contract.  The group that spends the MOST time with the customers is being disrespected and ignored as one of the key pieces to a great flight.  Get your head in the game Kirby and gang.  

You do not have the ability to discuss directly with the people who approve refunds (another United scam). I was instead discussing this with someone they outsourced in the Philippines. She was very nice but was having a hard time understanding what I was saying. Then you she wrote customer care an email and her explanation was shaky at best. I received notice today that even though they had sold me the original ticket, they would not refund the difference. This is horrible business practice. I will be going back to American Airlines. At least you can complain immediately, they will take care of it immediately and they are willing to admit when something is wrong. United is not a good company.

I think this is a perfect addition to the in flight menu of United. I like it!