Waleed AlHamdan’s Post

You can't have great Customer Service without these magical Four C's! In this multichannel world, it’s important to make sure your customers understand how important they are. Four words always come to mind regarding customer service. I call them the four C’s of customer service: - Commitment It starts with commitment. Leaders must show unwavering dedication to excellent service. True commitment shines through action, not just words. - Completeness Comprehensive service covers all aspects of the customer experience, ensuring a seamless journey from start to finish. - Consistency Consistency is crucial. Customers should anticipate the same exceptional service every interaction, fostering trust and loyalty. - Communication Clear communication is crucial. Keeping customers informed at every step shows transparency and values their time and input. Ready to revolutionize your customer service experience? Take the first step towards excellence by implementing the four C’s into your strategy today. -------------------------------------- Follow me on; 👉 Waleed AlHamdan 👉 #WKHCX 👉 Activate the bell 🔔 #customerexperience #cx #customerservice

These are my top 5 tips to improve in CX: 1. Provide personalized experiences💥 Tailor products and services to meet the unique needs of individual customers. Use customer data to create personalized experiences and tailor communication. 2. Listen to customer feedback👂 Regularly solicit feedback from customers and use it to improve your products, services, and overall customer experience. 3. Reward loyal customers ⭐️ Recognize and reward loyal customers with incentives such as discounts, exclusive offers, and loyalty programs. 4. Communicate clearly and transparently🗣️ Provide clear and transparent communication to customers throughout the buying process and beyond. 5. Empower employees💪🏻 Empower frontline staff to make decisions and take action to resolve customer issues. This can help improve response times and create a more personalized experience. #CX #CustomerExperience #TipsToImprove #loyalty #MakeTheDiference #MarianaTorresCx

⚠️ Warning: Bad Customer Service is the Fast Track to Brand Oblivion ⚠️ Think bad customer service is just a minor hiccup? Think again! It's the silent brand killer, lurking in the shadows, ready to tarnish your reputation. In today’s hyper-connected world, a single negative experience can escalate from a whisper to a scream, echoing across the digital landscape and turning potential customers away in droves. Bad customer service doesn’t just hurt feelings; it annihilates trust and loyalty. It tells your customers that their satisfaction and loyalty are not your priority, pushing them straight into the welcoming arms of your competitors. And once lost, regaining that trust is an uphill battle. Don’t let poor service and a lack of CX Strategy be your brand’s legacy! It’s time to wake up, shake up, and step up your customer service game. Transform those pain points into touchpoints of excellence and turn the tide in your favor with truCX! #CustomerExperience #CX #truCX #cxdesignthinking #cxplatform #callcenter #callcenters #cxcollaboration #CXHeroes

⚠️ Warning: Bad Customer Service is the Fast Track to Brand Oblivion ⚠️ Think bad customer service is just a minor hiccup? Think again! It's the silent brand killer, lurking in the shadows, ready to tarnish your reputation. In today’s hyper-connected world, a single negative experience can escalate from a whisper to a scream, echoing across the digital landscape and turning potential customers away in droves. Bad customer service doesn’t just hurt feelings; it annihilates trust and loyalty. It tells your customers that their satisfaction and loyalty are not your priority, pushing them straight into the welcoming arms of your competitors. And once lost, regaining that trust is an uphill battle. Don’t let poor service and a lack of CX Strategy be your brand’s legacy! It’s time to wake up, shake up, and step up your customer service game. Transform those pain points into touchpoints of excellence and turn the tide in your favor with truCX! #CustomerExperience #CX #truCX #cxdesignthinking #cxplatform #callcenter #callcenters #cxcollaboration #CXHeroes

Customers are now closer to businesses than ever before. The array of channels for interaction has skyrocketed, offering new selling avenues. Yet, it's a double-edged sword. Meeting customer expectations across every channel, consistently, is the new gold standard. Check out our insanely honest guide to outsourced #CX to see if your customer experiences live up to the test: https://hubs.la/Q02mMQwl0

⚠️ Warning: Bad Customer Service is the Fast Track to Brand Oblivion ⚠️ Think bad customer service is just a minor hiccup? Think again! It's the silent brand killer, lurking in the shadows, ready to tarnish your reputation. In today’s hyper-connected world, a single negative experience can escalate from a whisper to a scream, echoing across the digital landscape and turning potential customers away in droves. Bad customer service doesn’t just hurt feelings; it annihilates trust and loyalty. It tells your customers that their satisfaction and loyalty are not your priority, pushing them straight into the welcoming arms of your competitors. And once lost, regaining that trust is an uphill battle. Don’t let poor service and a lack of CX Strategy be your brand’s legacy! It’s time to wake up, shake up, and step up your customer service game. Transform those pain points into touchpoints of excellence and turn the tide in your favor with truCX! #CustomerExperience #CX #truCX #cxdesignthinking #cxplatform #callcenter #callcenters #cxcollaboration #CXHeroes

Feeling confident about your CSAT scores? It's time for a reality check against the industry's finest! 🔥 Discover where you stand with Dixa's new Customer Service Benchmark, compiling insights from 240 companies across 8 industries. Dive into a comprehensive analysis of CSAT, FRT, and handling times per channel and per industry⬇️ https://lnkd.in/dGviYGtj #customerservice #customerexperience #cs #cx #benchmarking

The road to exceptional CX is paved with transparency. Many companies believe that by NOT addressing problems with their products or services, they’ll mostly avoid them. They fear that by saying the quiet part out loud or speaking frankly about difficulties or issues that may arise, they’ll create even more problems. These same organizations most likely do not have a mechanism by which constructive or even destructive criticism is collected and studied. John Goodman makes an excellent case for the opposite approach. Shine light on the obstacles a customer may face. Tackling issues head-on and speaking candidly about them will achieve more customer loyalty and a greater ROI than promotion alone.  So many companies make it almost impossible to speak to a human. Instead of creating a barrier, companies would fare much better by addressing the issues and providing proper forums for the customers to provide feedback. Read the “3 simple messages” Goodman says will go a lot further in garnering customer loyalty. He argues against the conventional wisdom and explains how the opposite is the winning strategy: https://lnkd.in/ewqme8Ts #CustomerExperience #CX #Transparency  

How transparent are you with your customers?

To what extent do metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT) aid in designing consistent customer experiences? Are they the right tools for delivering optimal service to customers? 🤔   Find out in our webcast how cxomni CEO Robert Horndasch addresses this question with various use cases, highlighting the strategic impact of Journey Management on a company’s service excellence. 🏆✨   💻 Webcast: Brilliant Services - Achieving Excellence Through Journey Management 🎤 Speaker: Robert Horndasch, Chief Executive Officer at cxomni & Christian Peksen, Sales Manager at cxomni   In this webcast you will learn: ↪ How can companies transparently measure Service Excellence? ↪ What are the benefits of evolving from Customer Journey Mapping to Journey Management? ↪ How can Journey Management platforms support this transition?   ✨ Click here for the webcast: https://lnkd.in/gBe9zJ7v    #cx #webcast #journeymapping #journeymanagement