Zendesk’s Post

77% of leaders believe “traditional customer experience will be dead” by 2027. 👀 Join CCW and Zendesk to see exclusive research on how AI is evolving into the heartbeat of CX, and what this means for you today: https://zdsk.co/3MiJsB7

According to research by Customer Management Practice, the top 3 priorities of executives (including those from large companies like Mastercard & Alorica) for 2024-2025 are as follows: #1 - Creating a frictionless CX #2 - Adopting Generative AI technologies #3 - Increasing adoption of self-service Agent retention in contact centers is a close 4th. All of these things point to the adoption of a layer of automation in front of contact centers - regardless of the industry. Get ahead of the curve - automate low level tasks.

Ready to boost your customer service game? 🚀 The landscape of E-commerce is shifting faster than ever, and it's crucial not to let your customer service fall behind! 📚 Dive into our latest guide where we uncover the secrets of staying ahead in this dynamic industry. From changing customer needs, to the challenges contact centers face, and the specific use cases for AI in customer service, we’ll show you how contact center AI is taking customer service to the next level. Read here: https://lnkd.in/e4H3U4nZ 💡💼 #Parloa #ecommerce #customerservice #GenAI

Introducing Ada's 2024 AI-first CX Trends Report 📈. We've distilled our data into 3 key learnings that can impact your growth for the new year, and take your customer experiences to the next level. Read the full report below. https://lnkd.in/eXJcSVgf

Retailers looking to develop better customer loyalty programs need a deep dive into their customer data. How? With generative AI and automation. GenAI scours mountains of data, like historic purchases, abandoned shopping carts, and customer reviews, to extract valuable insights. These insights can be used to design tailored loyalty programs. We discuss in our latest blog: https://bit.ly/49N9yFZ

Interested to hear more about: 💎 Why 42% of CX leaders think the voice channel is going to change (but not disappear) 💎 How to avoid high-profile ‘AI fails’ like swearing chatbots 💎 How AI makes better service the cheaper option. If you do it right Join us for an exclusive webinar with our CX experts Christopher Harms from Zendesk and Julian Hertzog from babelforce | Zendesk Voice Partner of Choice to unlock the secrets of turning market pressure into CX diamonds. 💎 Make sure to add to your calendar: Date: June 06 Time: 11 am CET #customerservice #customersupport #cx #webinar

💡 Get the basics, benefits, and examples of customer experience automation with this free AI guide from Zendesk: https://zdsk.co/3VsgiEN .

AI Enhances Customer Experience: A staggering 85% of customer interactions are projected to be managed without human intervention by 2025. 💬 AI-driven solutions, like chatbots and personalized recommendations, ensure round-the-clock customer engagement without compromising quality or speed. ➡️ Start the AI process today here: https://zurl.co/0axU

Breaking Down SysAid's AI Model Explore SysAid's AI-driven solutions that reduce ticket volumes and enhance customer satisfaction by automating IT services with their AI Co-Pilot suite. https://buff.ly/4cQCeQ8