Dovetail

Dovetail 3.0 is here! This is our biggest launch yet—head over to our launch keynote to get all the latest on our three new products and the plethora of new features we've dropped today: https://dvtl.link/3Ns1X6I Learn all about: ▫ Channels—our automated feedback analysis platform ▫Ask Dovetail—an AI-powered conversational experience for Teams and Slack that also allows you to create insight podcasts about any topic you like ▫Recruit—recruit from over 3 million participants directly from Dovetail ▫Automated analysis—a fully automated experience that automatically imports customer calls via calendar integrations to instant tags, highlights, summaries, and transcripts—all with you lifting a finger And so much more! This is the new way to understand your customers. Head over to the keynote to learn all about it!

We built Recruit in Dovetail 3.0 because we want to bust silos and cut the red tape around getting in front of customers. Read our blog on how we built it right here: https://dvtl.link/3Ur0h0X Besides being a more convenient and faster way to access customers and prospects, you also get compounding benefits when you have all your insights and data linked to participants—for example, being able to trace findings right back to the original participants.

New in Dovetail 3.0—Channels. This is your solution for Voice of Customer data, continuous discovery, and post launch analytics. Transform thousands of support tickets, app reviews, and NPS responses into instant action. Find out more: https://dvtl.link/401jXw9

Early to the AI wave, customer insights startup Dovetail attracted one of the largest investments in Australia during the 2022 hype cycle, securing a whopping $86.9 million funding round — and said no to Andreessen Horowitz in the process. Fast forward to 2024, and the world of AI is moving faster than ever. As Dovetail CEO and co-founder Benjamin Humphrey told Bronwen Clune, "every man and their dog has an AI startup!" "Back in 2017, a startup was considered a risk that most people didn't want to take. But now anyone can spin up a web app on top of ChatGPT, emboldening people to become founders," he says. But Humphrey also says these founders will learn in time that "anyone can crank out a product — it's building a business that's the hard part". Read the full interview 👉 https://lnkd.in/gj7_MeYk #startupaus Benjamin H.

Ever heard of Not Invented Here syndrome? We love Dropbox VP of Design Alastair Simpson’s take on it, pulled from our "Most features don’t get used" panel. Learn what it is, how to avoid it, plus discover how to build features that your users will truly love in this buzzy panel with Alastair, along with product and UX expert Judd Antin and Atlassian VP, Head of Marketing (Jira) Claire Drumond, moderated by our own Head of Product Marketing Alissa Lydon: https://dvtl.link/4dOAneE

Have you tried our AI-powered magic features? Let Dovetail instantly pull themes from large volumes of customer data, give yourself time back, and empower your team to get closer to your customer in the process like Emi Fogg of Instawork: https://dvtl.link/3ZYlWBp

In case you haven't heard—we just launched Dovetail 3.0—our biggest release to date. Our vision is to give everyone in the organization fast, easy access to customers at any time. From automated analysis that transforms in-depth research into insights instantly to continuous Voice of Customer analysis, recruitment, and more. Dovetail 3.0 is the new way to understand your customer.

At Dovetail, we’re on a mission to redefine how teams connect with their customers, empowering product teams with fast, actionable insights at every stage of development. As we continue to grow our team of 100+ across San Francisco and Sydney, we're looking for a VP of Marketing to lead the hyper talented and ambitious team bringing our story to life. You'll help set our marketing vision and strategy, work with world-class operators and be highly skilled and experienced in the world of growth-stage B2B SaaS and PLG. If you're in San Francisco and this sounds like you, find out more and get in touch! We'd love to hear from you. https://bit.ly/3A2SuiX

Curious to learn how Dovetail 3.0 unlocks customer centricity org-wide? Join this live session on November 7 as product expert Cheri March shows you how to use our latest products and features to empower everyone to keep the customer at the center of every decision. From automated end-to-end analysis to tracking themes in continuous feedback, and even bringing the voice of the customer to life where your teams work, this interactive session will show how teams are building customer understanding in whole new ways! Register here: https://dvtl.link/3YyeFHj

As part of Dovetail 3.0, we gave our interface a glow up. Read all about how we did it and the thinking behind the changes in our blog: https://dvtl.link/4eVqE7E. We wanted to make your home for customer insights easy and intuitive to use—no matter if you're a power user in there everyday, or a casual user who needs to drop in and find insights fast. The changes we made were based on consumer tech apps like Instagram and Youtube, so while it's a different look and feel, it should still be familiar to new users. You can give our new interface a go by toggling on Dovetail 3.0 in your sidebar, or if you're new user, the changes will already be applied.