AA Insurance NZ

We are proud to be announced as a finalist for the 2024 NZ Rainbow Excellence Awards for the ASB Bank Emerging Award category. The annual New Zealand Rainbow Excellence Awards brings together organisations striving to improve diversity and inclusion for LGBTTQIAP+ people and celebrates the achievements being made in workplace leadership, innovation, best practice and collaboration. Paula Williams our Chief People Officer says, “it is wonderful to see AA Insurance being recognised as a finalist. Our rAAInbow employee action group have made huge strides within the business and the awards evening will be a great way for all of us to celebrate the hard work and effort Kiwi companies are making to make our workplaces more diverse and inclusive.”

We are delighted to have Trent Brash on our team as our new Senior Manager Sustainability and Social Impact. Trent has extensive experience in sustainability programme management and reporting. He says he’s been impressed by how much climate progress and sustainability matters to the AA Insurance team. “I’m excited about amplifying the great work we’re doing to support our customers and connect more of our people with opportunities to positively impact community resilience.”   Trent says he values AA Insurance’s commitment to working toward a better tomorrow.   “All of us have the power to make more sustainable choices, and it’s great to see AA Insurance embracing this. From our supply chain decisions, to how we connect with customers at claims time, we’re focused on contributing to a sustainable future.   “It’s great to be on the team and help grow this work.”

AA Insurance is pumped to share we’ve taken the Pride Pledge! 🌈   “The Pride Pledge is an important step in helping everyone at AA Insurance grow their understanding of what matters to LGBTTQIAP+ people and rainbow communities, particularly in a professional setting,” says Stephen Grey, our rAAInbow Employee Group Action lead. AA Insurance is New Zealand’s first general insurer to take the Pride Pledge and is looking to expand Rainbow learning and resources across its business. “I’m delighted to see AA Insurance’s commitment and work towards Rainbow inclusion,” says Martin King 🏳️🌈, Pride Pledge Director. “We see the Pledge as active and ongoing. We’re looking forward to working together to support AA Insurance with additional training and practical support to ensure progress is meaningful.”    

As the temperature gets cooler, we have seen a spike in house fires with 16 large claims over the past two months. A couple of weeks ago our Chief Operating Officer Simon Hobbs travelled down to Marton to do a fire education story with 1 News and Fire and Emergency NZ. The story was a unique opportunity to educate Kiwis in how to better keep their homes safe this winter season. Check out the full story below: https://lnkd.in/gUh7D9in

AA Insurance's majority shareholder, Suncorp New Zealand, has reported its results for the 2024 financial year: https://lnkd.in/gsTx4--K Over the past 12 months, we are proud to have helped our customers protect the things that matter to them. We’re delighted to be in the top quartile globally for employee engagement, to be recognised as ANZIIF’s Claims Team of the Year and be New Zealand’s first general insurer to take the Pride Pledge. We have helped grow local resilience through our partnership with the Student Volunteer Army and supported Kiwi kids through our partnerships with Variety – the children’s charity and our very own Big Little Sponsorship. Thanks to everyone who has contributed to these achievements. We’re looking forward to building on these in the year ahead!

Cheers to 30 years! 🎉 Since starting out in 1994, we’ve grown into a 1000+ strong team looking after more than 560,000 customers with over a million policies. It’s been our privilege to help so many Kiwis protect the things that matter most to them for so long. Thank you to everyone who has been part of our journey and here’s to another 30 years of caring, helping and getting things sorted for customers!

🎉 We’re celebrating a sporting hero of our very own this month! 🏋♀️ Customer service specialist Kirsty Walker competes internationally at Masters’ Olympic Weightlifting AND has held New Zealand records and World Records in her age and weight category. 🏃♀️ “Growing up, I was very sports orientated. Staying fit got a bit harder when I started working in an office environment. 💪  To boost my fitness I joined a gym, started Cross Fit and got hooked on Olympic Weightlifting. It’s a real passion for me.   🥇 I went to my first World Masters’ Games in 2017. Since then, I’ve competed in Australia, China, Indonesia, Canada and the United States. I took out the World Champion title last year in Poland. 🏆 I’m currently training five days a week ahead of September’s Masters’ Weightlifting IMWA World Championships in Finland. Work has always found ways to support my sports commitments. Having that backing is such a boost ahead of defending my title.” Kirsty, we’re so proud of you! Best wishes from all of us ahead of the World Championships!

Bevan Aplin’s a Building Repair Specialist and volunteer firefighter with the Silverdale Brigade. He shares how our support is helping his crew prepare for emergency situations. “Helping people is a big part of my life at AA Insurance. I’ve always wanted to build on this by serving my community and working as a volunteer firefighter is a dream come true for me.” Bevan says training is everything when responding to emergencies. “The first 60 minutes are vital following a serious crash. As a crew, we need to practice every situation, including car crash extractions.” Volunteer firefighters respond to over 70% of all road incidents. Accessing damaged vehicles for emergency training can be challenging for these brigades, who normally fundraise or ask for crew contributions to buy wrecks. “We were stoked when AA Insurance and Turners teamed up to donate three damaged vehicles for our crew to use in training. Eight volunteers successfully completed their ‘jaws of life’ qualifications thanks to training on the damaged vehicles.”

Our partnership with the incredible Student Volunteer Army is helping boost community resilience year-round 💪 Our Claims Assist team were delighted to work alongside SVA recently to develop training resources for SVA volunteers. We shared real life scenarios and insights on supporting people experiencing vulnerability, effective community messaging and boosting teamwork in a crisis. We’re so proud to help grow the skills of these incredible ākonga (students).  

In the final episode of our Customer Service Centre (CSC) series Trent Brash our Sustainability & Social Impact Manager heads over to Tuners End Of Life Vehicle Yard and Affordable Parts World to show us the lifecycle of a car, what can happen once a vehicle has been dismantled and how some of the car parts can be recycled. If you have missed the other three episodes, with Nikita McKenna, Weaver Vagana, and Beau Paparoa, you can find the full four-part series on our YouTube channel here: https://lnkd.in/gspdiY_3