Sales Operations Manager

The Sales Operations Manager plays a critical role in aligning sales strategies with business objectives by identifying improvement opportunities and optimizing sales performance. This position involves coordinating the commercial strategy and expected results, managing sales processes, conducting data analysis, and leveraging technology tools. The Sales Operations Manager actively, via the regional sales teams, tracks opportunities, manages the sales pipeline, oversees contract management, and develops lead conversion plans for both direct and indirect channels. The role reports to the CRO.

Key Responsibilities:

• Sales Forecasting and Planning: Take part in the sales forecasting, strategic planning, and budgeting processes within the sales organization, ensuring high levels of quality, accuracy, and consistency in planning efforts
• Sales Process Optimization: Establish efficient sales processes, ensuring they are followed and continually optimized. This includes implementing automation, enhancing traceability, and managing workflows with various technological tools to ensure scalable processes, while updating team playbooks and identifying opportunities for improvement
• Sales Funnel Management: Oversee the sales funnel from the creation of Marketing-Qualified Leads (MQLs) to closing deals, monitoring the conversion from MQLs to Sales Qualified Leads (SQLs) and tracking deal progress
• CRM Management: Manage existing CRM tools and recommend additional ones to streamline workflows for commercial departments, allowing them to focus on execution and results rather than implementation
• Data Quality Assurance: Ensure the organization and quality of data in the CRM while monitoring sales pipelines and tracking conversion rates at each stage
• Reporting and Intelligence: Oversee the accurate and efficient distribution of sales and financial reports and other critical intelligence for the sales organization
• Compensation Program Development: Provide input to senior leadership in designing and administering sales incentive compensation programs
  
  
  

Qualifications:

• Experience: A minimum of six years in a senior commercial role, with at least two years in sales operations management. A strong understanding of sales processes and mastery of relevant technology and tools is essential for optimizing tasks
• Analytical Skills: Proficient in data analysis and visualization, with experience in CRM and sales software, project management, problem-solving, budgeting, and financial acumen to evaluate sales profitability and identify opportunities
• Education: Bachelor's degree in a relevant field such as business, technology, or marketing
• Leadership and Interpersonal Skills: Strong leadership capabilities to assess ongoing sales team performance and provide necessary training and coaching. Adaptability, creativity, customer focus, empathy, and meticulous attention to detail are crucial
• Communication: Excellent verbal and written communication skills for effective interaction with sales teams, other departments, and upper management
• Problem-Solving: Advanced analytical and problem-solving abilities to identify opportunities for sales process enhancements and implement new strategies
• Financial Acumen: Strong financial skills and business insight
• Research and Reporting: Proficient in analyzing sales data and consumer trends to generate accurate sales forecasts
  
  
  

Benefits

• Dynamic and respectful environment - our people are the core of our business, we value each and every individual and support initiatives, promoting agility and work/life balance
• Continuous coaching - work with passionate people and receive both theoretical as well as hands-on training
• Career development. Expand your career internationally and work alongside knowledgeable people from diverse cultures and backgrounds
• A competitive compensation package dependent upon your experience and qualifications. We're focused on rewarding efforts. Our salaries and benefits package will keep you motivated throughout your career