Customerly

Today, we're diving into a topic we all dread – customer breakups 😱 Like losing a significant other, a departing customer can sting after all that effort. But don't worry! I've got three signs to watch out for so you can take action before it's too late. 3 signs your customer might be breaking up with you 👇 Okay, let's get into it. First Red Flag… 1️⃣ They're just not that into you... The first red flag is a lack of engagement. If your customers are going MIA or not showing up much, it's time to reach out and rekindle that spark. 💡UX Tip: Use push notifications or emails to get your users into your product and to help them reach that 'aha' moment. 2️⃣ One-way conversations If they're ghosting your emails or hitting unsubscribe, they might have lost interest. Revise your content strategy to get back on track. 💡UX Tip: Talk to your customers and figure out their needs. If you focus on their problems, be vocal about how you've solved them. 3️⃣ Something's just... off! The final red flag is when something feels off – like lower satisfaction scores or unhappy comments. Address any tech troubles and let them know they matter to prevent churn. 💡UX Tip: Use an in-app chat like Intercom or Customerly to address user concerns. Think I missed a flag? Let me know in the comments! 👇 #saas #ux #design #startups

📒 𝗧𝗵𝗲 𝗱𝗮𝘆-𝘁𝗼-𝗱𝗮𝘆 𝘁𝗼𝗼𝗹𝘀 𝗻𝗲𝗰𝗲𝘀𝘀𝗮𝗿𝘆 𝗳𝗼𝗿 𝗮 𝘀𝘁𝗮𝗿𝘁𝘂𝗽 (𝗶𝗻 𝟮𝟬𝟮𝟰) You know how much I love this kind of post. When I read this post of Pietro this morning [https://lnkd.in/dc2mwVPA], I immediately thought of adding my favorite #tools that I think are useful (and necessary) for a #startup in 2024. ➡️ Here's my list: 𝗦𝗮𝗹𝗲𝘀 ◾️ HubSpot - CRM ◾️ Crono - Outbound Sales & Prospecting ◾️ Aircall - Business phone platform ◾️ Vidyard - Video messaging ◾️ Calendly - Appointment Scheduling ◾️ Twain - Improve sales templates ◾️ PandaDoc - Document automation ◾️ Hyperbound - AI Sales Role-Play  ◾️ Leadinfo - Website viewers 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 ◾️ Canva - Quick Marketing Projects ◾️ ChatGPT - Copy and ideas ◾️ Grammarly - AI Writing Assistance ◾️ Elementor - Website Builder ◾️ StreamYard - Webinar ◾️ Luma - Event pages ◾️ Landbot - Lead Gen Chatbot ◾️ Intuit Mailchimp - Email marketing platform ◾️ Semrush - Keyword research & competitor analysis 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 ◾️ Figma - Product Design ◾️ June.so - Product analytics ◾️ Chatty Insights - Customer interviews ◾️ Balsamiq - Wireframe ◾️ GitHub - Developer platform 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ◾️ Customerly - Customer Service & Knowledge Base ◾️ Frill.co - Customer feedback, Roadmap and Announcements 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 ◾️ Xero - Accounting ◾️ Stripe - Payments ◾️ Jet HR - HR Platform 𝗧𝗲𝗮𝗺 ◾️ Slack - Communication ◾️ Notion - Wiki, docs & projects ◾️ Google Workspace - Storage and Team Management I'd be curious to know if you have any other tools to recommend (if so, please share them in the comments). ⚡️ And of course, thanks Pietro for mentioning Crono in your list! If you liked this post, follow me --> Alex Roggero⚡️ #Startups #Tools

This enterprise customer started tracking the efficiency of Aura on their customer support tickets. They achieved 45% of tickets resolved on autopilot 🔥 25% were escalated due to low confidence (which can be fixed by improving docs) 💪🏻 They are working on creating more intent recognition and missions to handle the remaining part of the incoming conversations. How exciting is it to see such efficiency in customer service? Customerly is finally solving automation in customer service for good.

Thank you for the great support! We are in the Top 10 on Product Hunt today. If you haven't, please support us with a vote or a comment Link in the comment

Aura is on Product Hunt today ♥️ We'd love to hear your feedback on the AI assistant we have created for support. Check out the link in the comment and leave us a comment there 🙏

How Customerly was bootstrapped competing with VC-backed companies. We are a small team and we had to be smart on how to get funded. Here some experiences we had with our launches. Enjoy the incredible podcast Anna Nadeina crafted to inspire you.

Can AI book sales meetings for your team while OOO? Let me tell you a story... When we turned on Aura on Customerly landing pages I was scared... All conversations will be handled by AI. What is going to happen? What if she's going to scare away leads? What if she's sharing false information? And then the first lead came in... I was flying 40.000 feet and Aura was taking care of the first pre-sales questions conversation for us. And she did a great job answering multiple questions and asking the prospect some info to provide the best option for the plan to choose. She was trained only on the knowledge base which contains also information about the plans and features for each. In the end, the prospect asked for a demo. She went ahead and shared the demo link to book a demo for us. In 5 minutes our AI was capable of not only answering pre-sales questions but also bringing to the demo meeting the prospect for us. Now we released the mission to allow Sales teams to improve the profiling even more. No matter if you are OOO, Aura will help you streamline the processes and respond in no time to prospects waiting on your landing pages. No more waiting, no more lost leads. To answer the question, YES, Customerly AI will manage your pre-sales questions and book meetings for you in a conversational way. No buttons, and no input fields as traditional chatbots. Only a chat to conversate with. And if a human is needed, she escalates automatically. And if the teammate wants to take over, AI will leave the conversation. Below you can see the first-ever conversation handled by Customerly AI 👇 Isn't magic?

Do you have a name for the AI you're using? 🤔 We had a fun talk about that with Luca Micheli from Customerly and it turned out they treat their AI as a teammate and have a beautiful name for her! 🥰

Just This Morning During a Demo... A prospect asked, "I've had my share of frustrations with chatbots in our support system. They seem so impersonal. How is Customerly's AI different?" 🔍 That Question Hit Home. I've been there too, wrestling with chatbots that seemed more like barriers than helpers. It's a story many of us know all too well. 🛠️ So, We Decided to Write a Different Story with Customerly AI. Introducing Aura - our AI, not just any chatbot, but a thoughtful assistant born from our own experiences and frustrations. 🧠 Aura Is Different. She doesn't just spit out canned responses. She listens, understands, and reacts uniquely to each customer. It's like having a conversation with someone who really gets you. 🔄 And When Things Get Complex? Aura gracefully steps aside, inviting a human colleague to join the conversation. No fuss, no confusion. 🚀 But the Real Magic Happens in the Background. Every time you update your knowledge base, Aura learns instantly. It's like she's growing with us, becoming smarter and more helpful every day. 🔑 The Best Part? Bringing Aura to life in your business is as simple as activating one of our chatflow templates. It's not just a feature; it's like adding a new member to your team who's ready to go from day one. 🤖 Why Customerly AI? Because we believe customer support should be more than transactions; it should be about connections, understanding, and growth. Let's redefine customer support together, with intelligence, empathy, and a touch of human warmth. #chatgpt #ai #customerService #customerserviceai #chatgpt4 #chatgpt4turbo