ANYWHERE365®

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𝗝𝗼𝗶𝗻 𝗨𝘀 𝗮𝘁 All4Customer Paris! We’re excited to be part of All4Customer Paris and invite you to visit 𝗕𝗼𝗼𝘁𝗵 𝟲𝟲 to meet our experts in AI-driven customer engagement!   📍 Where? Paris Expo Porte de Versailles 📅 When? 1st - 3rd or April, 2025   Who will you meet? ✅ Sander Rothuijsen – Regional Sales Director, ANYWHERE365® ✅ Brian Reijngoud (Raincloud) – VP of Sales, Deepdesk ✅ Eric GUERIN – Country Manager France, ANYWHERE365®   Stop by to explore how Anywhere365 and Deepdesk can enhance your customer interactions with AI-powered solutions. Let’s connect, exchange ideas, and shape the future of customer engagement!   𝗦𝗲𝗲 𝘆𝗼𝘂 𝗮𝘁 𝗕𝗼𝗼𝘁𝗵 𝟲𝟲! 👋 Do you need your free badge? Request it here: https://lnkd.in/eSJYhVZu #CustomerEngagement #AI #CX

#WebinarAlert: 𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗠𝘂𝗹𝘁𝗶𝗮𝗴𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗶𝗻 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀   AI is transforming customer service, but how can Multiagent Systems (MAS) take it to the next level? Join us as we explore real-world applications of MAS in automation, human-agent collaboration, and operational efficiency.   What you’ll gain: ✅ Practical insights on deploying MAS in customer service ✅ Strategies to enhance contact center performance   📅 When? April 30, 2025 at 16.00 CEST 📍 Register here: https://lnkd.in/erar72SG   Don’t miss this opportunity to see MAS in action! Let’s unlock the future of customer service together. #AI #CustomerService #MultiagentSystems

#SaveTheDate We are excited to announce that ANYWHERE365® and Deepdesk will participate in All4Customer Paris, the premier exhibition for customer experience, digital marketing, e-commerce, data, and artificial intelligence. Join us from April 1st to 3rd, 2025, at the Paris Expo Porte de Versailles, Pavilion 4. Visit 𝗕𝗼𝗼𝘁𝗵 𝟲𝟲 to discover how our innovative solutions can transform your customer interactions. ✍️ Secure your free badge by registering here: https://lnkd.in/eSJYhVZu We look forward to connecting with you in Paris! #All4customerParis #SalonProf

The AI revolution is here, and it's reshaping customer service. For contact center managers and CIOs, it's no longer a choice but a necessity to innovate with AI—specifically 𝗠𝘂𝗹𝘁𝗶𝗮𝗴𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 (𝗠𝗔𝗦)—to stay competitive. But how do you get started? 🤔 Here are key steps to successfully deploy MAS in customer service: 1️⃣ 𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗨𝘀𝗲 𝗖𝗮𝘀𝗲𝘀: Start by pinpointing areas in your customer interaction process where MAS can add value—like automating inquiries, providing real-time assistance to agents, and generating interaction summaries. 2️⃣ 𝗘𝗻𝗴𝗮𝗴𝗲 𝘄𝗶𝘁𝗵 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀: Communication is key. Involve your contact center managers, IT teams, and customer service reps early to ensure alignment and buy-in for a smooth implementation. 3️⃣ 𝗕𝘂𝗶𝗹𝗱 𝗮 𝗣𝗶𝗹𝗼𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: Start small with a pilot project. Focus on a specific customer inquiry (e.g., billing or support) to test the waters and refine the system before a full rollout. 4️⃣ 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗘𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: Don’t reinvent the wheel. Use robust MAS platforms, such as Anywhere365 Deepdesk, to simplify development and get up and running faster. 5️⃣ 𝗘𝗻𝘀𝘂𝗿𝗲 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Prioritize data privacy and adhere to security regulations—keeping customer trust is critical. 6️⃣ 𝗠𝗼𝗻𝗶𝘁𝗼𝗿 𝗮𝗻𝗱 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲: MAS is a journey. Continuously monitor performance and make improvements based on feedback to ensure ongoing success. 7️⃣ 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Empower your team with the right training to fully embrace AI and optimize its use. By following these steps, you can unlock the full potential of MAS technology and revolutionize your customer service strategy. 🌟 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗳𝘂𝗹𝗹 𝗯𝗹𝗼𝗴 𝗵𝗲𝗿𝗲: https://lnkd.in/eq2yVU87? #MAS #CustomerExperience #AIRevolution

The AI revolution is here, and it's reshaping customer service. For contact center managers and CIOs, it's no longer a choice but a necessity to innovate with AI—specifically 𝗠𝘂𝗹𝘁𝗶𝗮𝗴𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 (𝗠𝗔𝗦)—to stay competitive. But how do you get started? 🤔 Here are key steps to successfully deploy MAS in customer service: 1️⃣ 𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗨𝘀𝗲 𝗖𝗮𝘀𝗲𝘀: Start by pinpointing areas in your customer interaction process where MAS can add value—like automating inquiries, providing real-time assistance to agents, and generating interaction summaries. 2️⃣ 𝗘𝗻𝗴𝗮𝗴𝗲 𝘄𝗶𝘁𝗵 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀: Communication is key. Involve your contact center managers, IT teams, and customer service reps early to ensure alignment and buy-in for a smooth implementation. 3️⃣ 𝗕𝘂𝗶𝗹𝗱 𝗮 𝗣𝗶𝗹𝗼𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: Start small with a pilot project. Focus on a specific customer inquiry (e.g., billing or support) to test the waters and refine the system before a full rollout. 4️⃣ 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗘𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: Don’t reinvent the wheel. Use robust MAS platforms, such as Anywhere365 Deepdesk, to simplify development and get up and running faster. 5️⃣ 𝗘𝗻𝘀𝘂𝗿𝗲 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Prioritize data privacy and adhere to security regulations—keeping customer trust is critical. 6️⃣ 𝗠𝗼𝗻𝗶𝘁𝗼𝗿 𝗮𝗻𝗱 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲: MAS is a journey. Continuously monitor performance and make improvements based on feedback to ensure ongoing success. 7️⃣ 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Empower your team with the right training to fully embrace AI and optimize its use. By following these steps, you can unlock the full potential of MAS technology and revolutionize your customer service strategy. 🌟 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗳𝘂𝗹𝗹 𝗯𝗹𝗼𝗴 𝗵𝗲𝗿𝗲: https://lnkd.in/eq2yVU87? #MAS #CustomerExperience #AIRevolution

The 𝗔𝗻𝘆𝘄𝗵𝗲𝗿𝗲𝟯𝟲𝟱 and Deepdesk teams have arrived at the Gaylord Palms in Orlando, Florida for Enterprise Connect 2025. Be sure to head down to the 𝗦𝘂𝗻 𝗖 𝗮𝘁 𝟴𝗮𝗺 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄 to cheer on Brian Reijngoud (Raincloud) who will be showcasing Deepdesk’s solution on textual communications as part of the final four shortlisted for the Innovation Showcase. Plus, we’re sure you’ve already seen the exciting news that yesterday at Enterprise Connect, #Microsoft announced its 𝗧𝗲𝗮𝗺𝘀 𝗣𝗵𝗼𝗻𝗲 𝗘𝘅𝘁𝗲𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗳𝗼𝗿 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀 𝟯𝟲𝟱 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿. What’s more, through our long-term relationship with Microsoft, Anywhere365 are thrilled to be introducing the tech conglomerates latest offering to our Dialogue Cloud. For more information, please see the full press release: https://lnkd.in/euCpfEXs If you’re here at Enterprise Connect over the next couple of days then drop by 𝗕𝗼𝗼𝘁𝗵 #𝟳 in the CpaaSSA Innovation Zone where you will find Salik Khwaja, Sangeeth Karunagaran, Barend Visser and Brian Reijngoud (Raincloud) until 20th March. #AI #AIwebinar #EnterpriseConnect #Microsoft

Here at ANYWHERE365® we are excited to announce that through our long-term relationship with Microsoft, we will be introducing the tech conglomerates latest offering: 𝗧𝗲𝗮𝗺𝘀 𝗣𝗵𝗼𝗻𝗲 𝗘𝘅𝘁𝗲𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗳𝗼𝗿 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲 𝗖𝗹𝗼𝘂𝗱. What does this mean? ✅ Enables contact centers to use Azure Communications Services with Teams telephony. ✅ Integrating the two solutions, will empower customers with advanced call automated, cognitive services and AI-driven insights. What are the key features of this solution? ⚡𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: A unified telephony solution that integrates smoothly into the existing Microsoft environment, reducing complexity and enhancing efficiency. ⚡ 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝘃𝗶𝘁𝘆: Ability to use Teams for everyday communication, while tapping into ACS for advanced call automation and AI-driven capabilities. ⚡ 𝗦𝗶𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Easy to onboard and deploy using your Teams phone numbers within the Dialogue Cloud administration settings. ⚡ 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁: Available for pilot and PoC customers, with general availability targeted for the end of Q2. Our 𝗖𝗘𝗢 here at ANYWHERE365®, William Blench, says: “𝘞𝘦 𝘢𝘳𝘦 𝘥𝘦𝘭𝘪𝘨𝘩𝘵𝘦𝘥 𝘵𝘰 𝘣𝘦 𝘢 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘱𝘢𝘳𝘵𝘯𝘦𝘳 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘭𝘢𝘶𝘯𝘤𝘩 𝘰𝘧 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘛𝘦𝘢𝘮𝘴 𝘗𝘩𝘰𝘯𝘦 𝘌𝘹𝘵𝘦𝘯𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘺. 𝘖𝘶𝘳 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘴𝘱𝘢𝘯𝘴 𝘴𝘦𝘷𝘦𝘳𝘢𝘭 𝘺𝘦𝘢𝘳𝘴 𝘢𝘯𝘥 𝘩𝘢𝘴 𝘣𝘦𝘦𝘯 𝘵𝘩𝘦 𝘤𝘰𝘳𝘯𝘦𝘳𝘴𝘵𝘰𝘯𝘦 𝘰𝘧 𝘮𝘢𝘯𝘺 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘷𝘦 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘸𝘦 𝘢𝘳𝘦 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘵𝘰𝘨𝘦𝘵𝘩𝘦𝘳 𝘵𝘰 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘦 𝘵𝘰 𝘴𝘦𝘵 𝘯𝘦𝘸 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺.” 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗽𝗿𝗲𝘀𝘀 𝗿𝗲𝗹𝗲𝗮𝘀𝗲 𝗵𝗲𝗿𝗲: https://lnkd.in/euCpfEXs #ContactCenter #CustomerExperience #Microsoft

🚀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗬𝗼𝘂𝗿 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝘄𝗶𝘁𝗵 𝗠𝘂𝗹𝘁𝗶𝗮𝗴𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 (𝗠𝗔𝗦)! In our latest blog, we dive into how MAS, powered by Generative AI agents, revolutionizes the customer experience and boosts operational efficiency in contact centers. Imagine AI agents seamlessly supporting human agents throughout the customer journey—from call initiation to post-call wrap-up—automating tasks, providing knowledge assistance, and ensuring the most efficient service possible. Check out how companies like Rabobank leverage MAS to optimize productivity and enhance customer satisfaction. 👉 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗯𝗹𝗼𝗴 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗵𝗼𝘄 𝗠𝗔𝗦 𝗰𝗮𝗻 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: https://lnkd.in/etNJT2xS #CustomerExperience #MultiagentSystems #ContactCenter

Great to see some of the team in London today! With thanks to the Microsoft London team for hosting us. #microsoft #ai #teams #oneAnywhere