Essense

There are still some spots available for our roundtable 'CX maturity & capability building' 📅 September 10th 🏢 Essense office 🕑 15:00 - 18:00 Our guestspeaker Liset Molenaar, Global CX Lead at SHV Energy and Paul Leach, Global marketing strategist at @SHV Energy will discuss topics like: – Convincing executive stakeholders – Co-creating a plan tailored to your organisational context – Organising global expertise for local adoption – Utilizing your skills & resources as efficiently as possible Interested? register below! https://lnkd.in/eJ48FtdJ

How to decide which journey to improve? 🤔 Watch our newest 'webinar Journey Management' to find out! 💫 In the video our senior service designer Lucy Stuyfzand talks about the process of scaling journey management and shares best practices. She discusses how to: – standardise your way-of-working with Journey Management – choose the right team, validate the journey framework, and train people on the playbook – ensure governance and collaboration across different layers of the organisation Want to see the full webinar? Like this post and reply "Journey Management" and we will send you a DM with the link!

Quick reminder to join our next roundtable session on how to craft a CX capability roadmap, based on your organisation's maturity level. 📅 September 10th 🏢 Essense office 🕑 15:00 - 18:00 For this session we’ve invited Liset Molenaar, Global CX Lead at SHV Energy and Paul Leach, Global marketing strategist at SHV Energy to present their organisational strategy and highlight potential pitfalls & success factors.
 Some topics we will discuss: – Convincing executive stakeholders – Co-creating a plan tailored to your organisational context – Organizing global expertise for local adoption – Utilizing your skills & resources as efficiently as possible Interested? register below! https://lnkd.in/eJ48FtdJ

How to craft a CX capability roadmap, based on your organisation's maturity level? In our next roundtable session, our sr. program manager Evelien Habing will share how we assist our clients with this. To provide a tangible example, we’ve invited Liset Molenaar, Global CX Lead at SHV Energy and Paul Leach, Global marketing strategist at SHV Energy to present their organisational strategy and highlight potential pitfalls & success factors.
 Topics we will cover include:
 – Convincing executive stakeholders – Co-creating a plan tailored to your organisational context – Organizing global expertise for local adoption – Utilizing your skills & resources as efficiently as possible Besides sharing best practices, we will facilitate a group discussion to share your challenges and learn from other CX professionals.
 📅 September 10th 🏢 Essense office 🕑 15:00 - 18:00 Interested? go to: https://lnkd.in/erxsPP-D to register!

After 9 new Essensers joining us in Q1, we have welcomed these 7 new Essensers to our team in Q2!  ⚡⚡   Let's give a warm welcome to: Jeroen Janssen as Lead CX Consultant Koen van der Loop, Lieke van Raan, Talitha Kostwinder, Veerle Koot, Lisa Eijkelkamp as service designers & CX consultants. and Pepijn Diepstraten as our jr. business development manager 🎉🎉 We are still looking for new people to join our team to help organisations deliver on their PROMISE! Interested? Check out our website to learn more: https://lnkd.in/eZ6cXN_5

Imagine: you have a fire at home....and you can choose between two ways to act: 1. Delayed action or 2. Quick and effective action We bet everyone chooses the 2nd option. In our last webinar "using data for your CX Monitoring System", Nicolette Nijhuis, our Lead Data Consultant, uses this metaphor to show how you can monitor your CX. And....weirdly enough, many organisations still choose option 1 of 'delayed action' to monitor their CX..... Time for them (and you?) to watch this webinar, right? Comment QUICK ACTION below this post, and we'll send you the link of the complete (25min.) webinar!

New webinar recording in progress...... 🎥 😀 With: Annemijn Pille Sr. CX Consultant & Business Development manager About:CX Ambition & Strategy

We are hooked on hosting roundtables at our office! Yesterday, we organised already our 4th (!) roundtable in 2024, this time about 'Streamlining Customer Operations'. Guestspeaker Yi Ling Lam Strategic Adviser from Rotterdam Partners and our own Operations Manager Sander Kruitwagen leaded the session with these key learnings: * How to map out behind-the-scenes processes from a customer's view * How to spot and fix the biggest service delivery hiccups * How to design and set up the perfect operation The active participation of the CX experts in attendance made the roundtable truly informative for everyone! Thanks 🙌 Yaëlle van der Donk - Rabobank Dennis A. - UWV Martijn Kuiper - UWV Peter Ellen - HeadFirst Group Bart van der Geest - Headfirst Group Edoardo Maldini - SpinLab - The HHL Accelerator Lisanne Mosterd Annemijn Hintzen - Studytube Laura C. Zegwaart - Studytube Myrthe van Marissing - Studytube + all other attendees!

This morning, our founder Harald Lamberts gave a keynote during Digital Marketing Masterclass at Tolhuistuin about "Driving Customer Engagement with a Journey Approach". Key takeaways: Activating customers is key in marketing, but engaging them with your brand after that, is equally important. Harald used a few iconic brands as tangible examples on: 1. How to effectively work with journeys 2. How to achieve lasting customer engagement Thanks 🙏 Masterclassing for giving us the stage at this beautiful location and 👏 for the ingenious concept (10min keynote -> 20min roundtable -> 10min keynote etc..)

One of the most fulfilling and impactful projects we worked on in the last few years is the service designing and branding of the website 'Uit Elkaar Met Kinderen in Eindhoven' (https://lnkd.in/egJ4Y3hQ) commissioned by Gemeente Eindhoven en Deltaplan Jeugd Eindhoven. It was an inspiring experience to go from capturing the needs and emotions in a journey, to translating that into a concrete solution to support parents who are going through a separation. We'd like to thank everybody involved for their positive contribution ♥️ Carlijne Rouw (Gemeente Eindhoven Marc Mulder (Gemeente Eindhoven) Christine Scholts (Gemeente Eindhoven) Süheyla Yalcin (Gemeente Eindhoven) Karin Sesink (Lumens Groep) Kitty Willems (Lumens Groep) Annemarie Broers (Claassen Advocaten) Laura Warbroek (Claassen advocaten) Jolanda Jaeqx (WIJeindhoven) Nathalie Verwoerd (WijEIndhoven) Anja Peeters (Coachbureau LEV) Anke Vliegenberg (het Kinderanker) Farah Ysebaert (Stichting Villa Pinedo) Marco Derkx (Humanitas) Myrte Verhagen (GGD Brabant-Zuidoost) Angela van den Dungen (Stroomz) Maud Dane (Stroomz) Bob Sinkeldam (Combinatie Jeugdzorg) 👏👏👏👏👏👏👏👏