Call & Contact Centre Expo UK

🚨 THE COUNTDOWN IS OVER... We are beyond excited to announce that registration is officially OPEN for the Call & Contact Centre Expo UK, taking place on 27-28 November at ExCeL, London! 🎉🚀 This year, we're excited to announce for the first time, that the event will also be co-located with the Customer Experience Expo, providing an even greater opportunity for developing your knowledge and networking! 🎟SECURE YOUR TICKET & BE PART OF THE MOST ANTICIPATED EVENT IN THE INDUSTRY: https://lnkd.in/g-FejHeZ https://lnkd.in/g_Q9GiQ #CallCentreEXPO #CustomerExperience #Innovation #TechTrends #RegisterNow #CallCentre #ContactCentre

 ❗🔈SESSION HIGHLIGHT : Microsoft Teams & Contact Centre: Understanding Your Options 📅 When: 27 Nov 2024, 14:10 - 14:40 📍 Where: Keynote Theatre As Microsoft Teams continues to grow rapidly, with 320 million MAU and 20 million Teams Phone users, it’s becoming the go-to platform for business communication. Now, with the Microsoft Queues app, Teams is expanding to support more advanced agent and supervisor scenarios for contact centres. But when transitioning to Teams Phone, one of the biggest challenges businesses face is: What to do with the Contact Centre? Join us for this insightful session where we’ll tackle these important questions and explore your options: ✔️ Do you even need a “contact centre”? ✔️ What can native auto attendants & call queues do, and how does the Queues app fit in? ✔️ What are the benefits of a Teams Integrated Contact Centre? ✔️ Why consider a Microsoft-certified solution? ✔️ What’s the difference between "connect and extend" vs. "power Microsoft certifications”? ✔️ Which integration options (Direct Routing vs. Graph API) are best for your agents? ✔️ How does Microsoft Dynamics 365 Contact Centre play a role? Don’t miss this opportunity to get expert insights into optimising your teams’ phone system and contact centre strategy! #ccc24 #callcentre #contactcentre Speaker: Tom Arbuthnot

❗🔈SESSION HIGHLIGHT: How to make your customer experience SING Join us as we investigate the decline of CSAT results and uncover key CX roadblocks that impact operational leaders' ability to deliver exceptional experiences. At FAB Solutions, we believe the secret to stellar CX lies in combining Operational Excellence with a Great Employee Experience for amazing customer outcomes. In this session, we will share more about this and our maturity framework. Key Takeaways: 🔹 The right measurement strategy is crucial 🔹 Continuous improvement is key to maturing CX 🔹 Predictions for the future of CX and EX Let’s explore how to elevate customer experience together! #CustomerExperience #CX #ccc24 #callcentre #contactcentre 📅 27 Nov 2024 🕐 11:00: - 12:10 📍Keynote Theatre Speaker: Garry Gormley

Guess where you can meet Parloa next?🤫 A hint: 🇬🇧 ☎️ 🗓️ 🥁🥁 See you at the Call & Contact Centre Expo UK in London on November 27th & 28th! We’re thrilled to be there and showcase how to revolutionize your contact center with the latest advancements in Generative AI, featuring a presentation by our Chief Evangelist, Axel Dittmann. Stay tuned for more details and secure your spot now 👉 https://lnkd.in/eyTkctj3

Catch Five9 at the Call & Contact Centre Expo UK! Get ready for Steve Blood's session, "Next-Gen CX: The Future of Your Contact Centre", on November 27th at 12:20 PM in the Future of the Contact Centre Theatre. Join our VP of Market Intelligence and Evangelism (and ex-Gartner analyst!) as he reveals how AI, automation, and cloud innovations are shaping the future of CX. Visit the Five9 Booth CC-L20 for hands-on demos and tailored insights tailored to your organisation! Register now: https://lnkd.in/gHP2VuSq #Five9 #TheNewCX #AI #ContactCentre #CallContactCentreExpo

🚀 We’re excited to announce that Redial BPO will be at the Call & Contact Centre Expo UK 2024! Join us at ExCeL London on November 27-28 to explore the latest in customer experience tech. Meet the team: 👨💼 Elder Gonzalez | VP of Client Services 👨💼 Jason Heil | Managing Partner 👩💼 Mary Pacheco | Client Services Executive Let’s connect and innovate together! Set your appointment here👇 https://lnkd.in/gMJbg4Cq #CX #CallCentreExpo #BPO #CCCExpo #CallandContactCentre

With less than 3 weeks to go to Call & Contact Centre Expo UK I'm pleased to announce that I'll be discussing Recruitment & Retention, observations, challenges and getting it right as we go into 2025' with Jo Regan-Iles FCIPD / MSC and Sarah Williams. Details below. Thanks to Trevor Butterworth and The UK Contact Centre Forum for the opportunity. I'll be at the event both days so if you are keen to catch up and we have not yet arranged to meet please drop me a message and I look forward to catching up. #contactcentres #recruitment #networking https://lnkd.in/e7KX7Zua

The countdown is on... 📣 We are excited to announce we will be exhibiting at the Call & Contact Centre Expo UK in London this year, and we’d love you to join us. Come and Take A Seat With Us at Booth CC-M54 to hear more about CXI and how we can help your business enhance operational outcomes, reach new levels of customer satisfaction, boost efficiencies and reduce costs. We look forward to seeing you there! Lyndsey Strain Eugene De Gee Jennifer Booysen Paul Carew Lisa February Thato Ramotsamai Mark Kotze #CallCentreEXPO #ccc24 #BPO #CustomerExperience #Innovation #TakeASeatWithUs #London #CallCentre #ContactCentre

Really excited to be hosting the panel discussion on vulnerable customers at this year's Call & Contact Centre Expo UK. See you there! Link to register (if you haven't already) 👉 https://lnkd.in/dMEj9HXp

With only 3 weeks to go until Call & Contact Centre Expo UK, make sure to check out the agenda and plan your two days. Check out the agenda here: https://lnkd.in/guDaHGuv We've got great sessions this year, from technology implementation, customer experience, and leadership to hands-on workshops. Make sure you check it out and grab your ticket! We look forward to seeing you there! Get your ticket: https://lnkd.in/eDAHKNFj