Chattermill

⏰ The countdown has begun! We're thrilled to announce our Experience-Led Growth Summit on September 18th, 2024 - the ultimate virtual customer experience event you need to attend to drive positive change in your industry. At the Experience-Led Growth Summit, you'll discover thought-provoking strategies to transform customer feedback into increased retention, cross-sell opportunities, and improved conversion rates from keynote speakers like Rory Sutherland, as well as other industry experts. Let's shape the future of customer experience together! Register for free here 👉 https://lnkd.in/dj5-7G6Q #xlgsummit #experienceledgrowth #customerexperience #cxinsight #cx #businessgrowth #summit2024

Only 2 weeks left to submit your entries for The CX Chattermill Awards! If you or your organization are dedicated to delivering outstanding customer experience, we want to hear from you. Apply by 5th September for a chance to win! 🏆 The award categories are: 🔹 Best Overall CX 🔹 CX for Impact 🔹 MVP (Most Valuable Player) Winners will be announced during the XLG Summit on 18th September. ⏳ Time is running out! Apply here: https://lnkd.in/eyab9djT #customerexperience #chattermillawards #cxexcellence #xlgsummit #cxawards

Just less than a month to go until the XLG Summit! 📅 18th September | 9 AM EST | 2 PM BST Join us at the Experience-Led Growth Summit and uncover powerful strategies to turn customer feedback into increased retention, cross-sell opportunities, and improved conversions. Why attend? ✨ Real-world examples: Gain actionable insights from your peers and industry leaders that will help boost customer retention, reduce acquisition costs, and drive profitability. 🎤 Top industry speakers: With 10 sessions and 22 CX experts, you’ll have exclusive access to invaluable knowledge from those who are leading the way in customer experience excellence. ⚡ Stay ahead of the curve: As the business landscape rapidly evolves, learn how to keep pace with your customers and ensure your business thrives through the power of exceptional CX. 🔗 Don't miss out! Register now: https://lnkd.in/dj5-7G6Q #xlgsummit #customerexperience #cx #businessgrowth #cxconference

We sat down with James McGhee, Director of Customer Experience at FOOTASYLUM, to discover why Footaslyum chose Chattermill as their #1 Feedback Analytics platform. "If somebody was on the fence about using Chattermill, I would ask if they truly care about what their customers are saying. If you genuinely want to change your customers' journeys and lives, you need a platform to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product." For more on the ROI Footasylum has achieved with Chattermill, watch the full interview below.

What is the weakest link in achieving maximum value from your customer experience (CX) initiatives? Culture. If you don’t have organization-wide support for CX, or a corporate strategy that recognizes the value of customer-centricity, chances are you can’t fully benefit from what experience-led growth (XLG) can provide. According to Forrester, businesses with high levels of alignment about customer value across all stakeholder groups reported 2.4 times higher revenue growth and twice the profitability growth of those with no alignment. Our latest blog post dives into the fourth pillar of XLG maturity – Culture – to show you what’s holding your organization back from achieving the full potential of your CX initiatives. Whether you’re operating on gut feel or you already have a culture committed to understanding what your customers think and feel, this post will help you take the next step to profitable growth. Read the full article here 👉 https://lnkd.in/dfQD42Jy #customerexperience #experienceledgrowth #culture #XLG #Chattermill

Missed our London event in June? Don’t worry, you can now watch the video of the main panel discussion! We gathered over 35 customers, partners, and friends to explore how AI can drive real business outcomes. Our panel, led by Luke Moore, CRO, featured insights from top leaders at HelloFresh, LeShuttle, E.ON Next, and FOOTASYLUM. Key Takeaways: 🔹 Resolving retail-specific delivery issues with James McGhee, FOOTASYLUM 🔹The challenges of manual CX with Catherine Hanys, LeShuttle 🔹Using the right theme structures with Steve Crolic, HelloFresh 🔹Discovering previously hidden issues with Abdul Khaled, E.ON Next 🔹Shifting from customer feedback to sentiment analysis with Catherine Hanys, LeShuttle, and James McGhee, FOOTASYLUM 🔹Proving ROI with Catherine Hanys, LeShuttle Catch up on all the industry insights and stories by watching the full recording here 👉 https://lnkd.in/dMKuA8Wf #AI #customerexperience #cxevent

🚨 Less than a month left to submit your award entries! 🚨 The CX Chattermill Awards are here to shine a spotlight on exceptional customer experience achievements. We believe in celebrating organizations and individuals who prioritize understanding and meeting their customers' needs. 🏆 Award Categories:  🔹 Best Overall CX 🔹 CX for Impact 🔹 MVP (Most Valuable Player) Award ⏰ Entry Deadline: 5th September 📅 Winners will be announced at the XLG Summit: 18th September Submit your application now and secure your place among the CX leaders! 👉 Apply here: https://lnkd.in/eyab9djT #customerexperience #chattermillawards #cxexcellence #xlgsummit #cxawards

Want a preview of some of the great sessions you can attend during the XLG Summit? We have some incredible sessions lined up that will leave you with actionable insights to take your customer experience strategy to new heights. 📅 Date: 18th September ⏰ Time: 2pm BST | 9 AM EST 🌐 Location: Virtual Session Highlights: 🔹 Find the Magic in Your Customer's Weirdness with Rory Sutherland 🔹Churn No More: Innovative Ways to Keep Your Customers Close 🔹AI for CX Success: Revolutionize Your Approach 🔹How Customer Experience Can Drive Awareness and Word of Mouth 🔹Driving Revenue Through Customer Experience in Retail & E-commerce (split over two sessions). 📝 Register now to secure your spot 👉 https://lnkd.in/dh29cXZJ #experienceledgrowth #customerexperience #xlgsummit #cxevent

We recently chatted to Donia Marszalek, Senior UX Researcher at Simply Business, about how UX and Product teams at her organization have been enhancing their user research with Chattermill. "As a User Researcher analyzing a lot of qualitative data, Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to for uncovering evidence showing what our customers need." For a glimpse into the benefits they've experienced over the past few years, watch the full interview below.

As one of the most customer-centric brands in the world, HelloFresh always knew that prioritizing customer needs was the key to profitability and business growth. We spoke with Stefan Platteau, Associate Director of Global Product Strategy and Analytics at HelloFresh, who explained how implementing Chattermill and leveraging customer insights drove the expansion of product offerings and the creation of new revenue streams. By transforming their customer insights into actionable product strategies, HelloFresh have seen the introduction of 7 new brands in their portfolio since 2018, a 500% increase in recipe options since 2015, and an increase from €0.3 billion in 2015 to €7 billion revenue across 18 markets in 2023. Watch our interview with Stefan below to learn more, or head to the full case study in the comments.