Citizen

Our large scale £18m SHDF Wave 2 scheme on behalf of Citizen is making significant impacts in improving the energy efficiency of so many homes in Coventry, creating warmer, healthier and cheaper to heat homes. We have delivered energy efficiency improvements to over 650 properties, with residents benefitting from the installation of multiple measures such as external wall insulation, loft Insulation, replacement windows and doors and ventilation upgrades. The project utilised an innovative Permarock Products Ltd brick effect render solution and supported nearly 100 full time and part time roles, providing significant investment into the local community. Read more about the project here: https://lnkd.in/e_pM34M5 Get in touch with our decarbonisation team to understand how we can help in managing and delivering your SHF Wave 3 and Local Grant schemes: https://lnkd.in/d8FemHHb #WarmHomesSHF #WarmHomesLocalGrant #WHSHF #WHLG #RetrofitDecarbonisation #EnergyEfficiency #Citizen

As Ramadan continues, our Customer Experience Team Leader Imran shares his experience of observing Ramadan in the workplace and explains the significance of Eid. At Citizen, we’re committed to fostering an inclusive and supportive environment for all colleagues. Understanding and celebrating different cultures brings us closer together as a team. Watch the video to learn more about Ramadan and Eid from Imran’s perspective. 🌙✨ Have any questions or experiences to share? Drop them in the comments! #Ramadan #Eid #InclusionAtWork #Citizen

A very busy morning for us at Citizen at the Solihull College & University Centre Apprenticeships and Careers Fair. Nice to be back again as we also attended last year. Emily NG Will Hinds MIRP very busy at our stand! Always a great opportunity to meet students and other organisations to network! #CareersFair #Students #Networking #Network #SolihullCollege

🌿 Seven vans of rubbish collected, 220 plants planted and a fantastic team effort! 🌷🚛 Our latest Tidy Friday at Manor Farm was a huge success, with colleagues from across Citizen and our amazing partners coming together to clean up and brighten the community. From litter picking to planting, we worked side by side to make a real difference for our customers. A big thank you to everyone who got involved, including our partners Wates Group, Niyaa People, CEF Group, Travis Perkins plc, Dulux and Creative Gardens (NI) Limited, and to MOAT HOUSE COMMUNITY TRUST for keeping our teams fuelled on the day! Read more about the impact we made: 👉 https://lnkd.in/efMa3VgV Our next Tidy Friday will be in Worcester this July. Stay tuned for details! #TidyFriday #CommunityImpact #Teamwork #SocialValue #Sustainability

🔋🏡 Smart energy, lower bills! Our West Works development in Longbridge, Birmingham, is leading the way in energy efficiency. Thanks to the SmartGrid system, powered by SNRG and St. Modwen Homes, residents benefit from renewable, affordable energy. ☀️ How it works: Solar panels generate energy during the day, and any unused power is stored in a communal battery so residents can continue using clean, low-cost energy at night. 💰 The benefits: Lower energy bills for customers, with SNRG funding and maintaining the system, including cleaning and replacing solar panels when needed. Our Executive Director of Development Nick Byrne has shared more about this exciting project and the hard work of our development team. Find out more about how the SmartGrid is making a difference here: https://lnkd.in/enaHBmtG Watch the video to see it in action 🎥👇 https://lnkd.in/ergX5a_J

🌳 Growing a greener future together! 🌳 Last month, we teamed up with Coventry City Council and Earthwatch Europe at Longfield House for another fantastic Tiny Forest community engagement session. It was great to hear from local residents about how these green spaces can bring more biodiversity, create peaceful places, and make our neighbourhoods more sustainable. 🌱 Thank you to everyone who joined us and shared your thoughts. Your feedback helps shape the future of Tiny Forests in our communities. And the exciting part? Tiny Forest planting days are coming soon! Here’s when they’ll take root: 📅 Nickson Road – 20 March  📅 Bell Green Road – 21 March  📅 Foresters – 26 March  📅 Thimbler – 27 March We can’t wait to see these spaces come to life. Stay tuned for updates and more ways to get involved. #CitizenHousing #CommunityEngagement #TinyForests #Sustainability #Coventry

💡 Innovating Repairs with Video Calls  At Citizen, we are always looking for ways to improve how we deliver services to our customers. Earlier this month, we launched our in-house video call repairs pilot, and we are already seeing the impact this could have on the future of repairs. 📊 What we have achieved so far:  ✅ 44 calls transferred to the team  ✅ Nearly 50 repairs raised, covering both emergency and routine jobs  ✅ Video calls helping to clarify repair responsibilities, reduce unnecessary visits, and speed up diagnoses By using video calls, we can assess issues faster, improve accuracy, and offer customers a more convenient way to get repairs sorted. This means quicker answers, fewer wasted visits, and better service. Robert, a Citizen customer piloting the service, shared his experience: “The video call was very convenient to use. The engineer explained what was required and how I should set about the repair. This was because I had elected to undertake the repair myself as opposed to needing an engineer to attend my property.” This pilot is just one example of how we are using technology to put customers first, giving them more choice in how they access services while working more efficiently as a team. We will share another update at the end of the trial.🔧📲 📸 The person in the image is Harbeer, our plumber, who is seen happily assisting a customer during a video call. What do you think? Are video calls the future of housing repairs? Let us know in the comments. #CitizenHousing #Innovation #DigitalTransformation #Repairs #CustomerFirst

🌿 Making an Impact at Tidy Friday! 🌿 Today, colleagues from across Citizen came together for our busiest Tidy Friday yet at the Manor Farm Estate in Coventry. With the sun shining, we: ✅ Cleared seven vans of rubbish 🌸 Planted 220 flowers to brighten the area 🗑️ Filled seven large skips with waste Tidy Friday is Citizen’s initiative to bring colleagues, partners, and customers together to improve outdoor spaces in our communities. Whether it’s litter picking, planting flowers, or clearing bulk waste, we’re committed to making a positive impact where our residents live. It’s inspiring to see our Maintenance Ops and Corporate teams working side by side, joined by incredible support from our partners: Wates Group, Niyaa People, CEF Group, Travis Perkins plc and Creative Gardens (NI) Limited. A special thank you to Dianne and the MOAT HOUSE COMMUNITY TRUST Centre team for keeping everyone fueled! It’s also fantastic to see residents getting involved, making a real difference in their community. 👏 A huge thank you to everyone who took part, you’re amazing! 📍 Next stop: Worcester in July! Stay tuned for details on how to get involved. #TidyFriday #CommunityMatters #Teamwork

📚✨ Gateway Library is now open! Just in time for #WorldBookDay, residents at Gateway, Coventry’s primary homeless residence run by us at Citizen, are rediscovering their love for reading - thanks to Joan Allen! ❤️ Joan is a Citizen customer and board member who has lived in social housing for over 40 years. She has managed supported living services for vulnerable individuals, worked as a tutor at Coventry Adult Education Services, and has been a valued member of our Customer Assurance Committee since 2021. When she heard that residents at Gateway wanted a library, she arrived within hours with a car full of books! 📖 At Gateway, we provide 77 apartments for people experiencing homelessness, offering more than just a home. Residents receive specialist support, access to training and opportunities to rebuild their lives. You can learn more about our supported housing here: https://lnkd.in/eNGANuRE If anyone has books to donate, please get in touch - we’d love to keep growing the library and inspiring more readers! 💙 #CitizenHousing #GatewayLibrary #LoveReading #StrongerCommunities #CommunityMatters

📣 Engaging with Customers, One Conversation at a Time In February, our Head of Fire Safety & Higher Risk Buildings, Adam Briggs BSc, MIFSM, AIFireE, hosted our latest Facebook Live session, answering customer questions and sharing expert advice on fire safety. 🔥💬 We’re committed to keeping our customers informed, and these live Q&As are just one way we’re making it easier to access important information directly from the experts. In January, Kate and Vicki from our Engagement Team hosted a session of their own, and each month, a different team will take the spotlight to discuss key topics, provide advice and support our customers. By opening up these conversations, we’re strengthening our relationship with customers and making sure the right support is always within reach. #CustomerEngagement #HousingMatters #CitizenHousing #FacebookLive #FireSafety