IQPC R&D

The Personalisation Summit 2024 has begun 📢   We kicked off with opening remarks from Ket Patel (Algonos) to welcome attendees to the event and set the tone for the day.   gianfranco cuzziol, Former Business Lead (Head of Customer) at Dr Martens asked the important question 💬 "What Does the Customer Want?" His talk was a great reminder that data is only powerful when used to create meaningful, long-term customer relationships.   Then the first panel of the day 🤝 where we heard from Elton Ollerhead (ASOS.com) Will Pearl (B&Q), Kelly Atkins ( BT Business ), and Aislinn Mallon (The Guardian). They shared practical ways to blend data with building trust and loyalty in a privacy-conscious world. As well as the importance of adding value for the consumers at every touchpoint.   Onto to more sessions next!   #PersonalisationSummit #CustomerEngagement #CX #DataDriven #CustomerExperience

Working in partnership with our clients to navigate the challenges of launching an asset in today’s fiercely competitive markets is a passion for our launch excellence experts at Lumanity. We are therefore delighted to be taking part in the PHLEX Summit in December - a new event aimed at uniting the global launch community and exploring actionable strategies for every stage of the launch process. If you would like to connect with us at the event, or discuss any aspect of your launch, please contact us here: https://buff.ly/4fhbaL9. Alternatively, feel free to reach out to John Crick or Jeff Hart directly. For more information on how we help you achieve your launch goals, as well as an overview of our dedicated pharma launch platform IGNITE, take a look here: https://buff.ly/4fgibvX #LEx #LaunchExcellence #IGNITE #pharmalaunchsoftware #PHLEX #launch

Proud to have represented Deliveroo as a speaker at the Personalization Summit. It was incredible to learn from industry leaders and share our own experiences. I'm humbled that in the closing remarks we were recognized as setting the bar for personalization. Huge thanks to my talented team who makes this all possible and to IQPC R&D for organizing the event. #Deliveroo #Personalization #Innovation

Another new event in the books - and what an event it was! The first Personalisation Summit bought together customer, marketing and data leaders from some of Europe's top brands to discuss the latest and greatest in personalisation strategies. I wanted to thank all of our fantastic speakers and sponsors for their involvement, and all the attendees who took time out of their busy schedules to come and engage on this important topic. Same time next year? gianfranco cuzziol, Elton Ollerhead, Will Pearl, Kelly Atkins, Aislinn Mallon, Craig Ridgway, Ben Francis, Ket Patel, Emily Latham, Michiel Dorjee, Zack Wragg, Noa Mokhnachi, Yufei Ai, Anji Udeshi, Paul Wright, Steve Forde, Mike Ferguson, Aaron Mitchell, George Cairns, Stephanie Verschoor, Dave Robinson, Neil Thornton, Ben Hammond, Samantha Visick, Ian Gibbs, Alejandra María Alonso Díaz, Jeremy Walder-Willows, Tiffany Qiao, Jad Freiha, Jordan Kennard, Eszter Morvay, Sunando Das, Jivesh Juneja, Cheng William, Damien Read, Laricea Ioana Roman-Halliday, Eli Abramovitch, Andy Sage, Varun Vashist, Anthony Cockburn #personalisation #marketing #data

🚀 New Report: Key Statistics and Session Takeaways 🚀   We’re so close to #PHLEX Summit where you can engage and learn from experts at leading organisations such as Pfizer, AstraZeneca, Ipsen, Helsinn Group and more! We recently released the "State of Pharma Launch Excellence | Industry Report 2025" just in time for the #PHLEX Summit! Here are the standout stats that are capturing industry attention. 🌟 Get Your copy of the Industry Report: https://lnkd.in/dw3YGSyh 🎟️ Get your early bird pass now, closing soon: https://lnkd.in/d9qM45Sh 📄 Download the agenda: https://lnkd.in/ddSjdTTH

Closing the Personalisation Summit 🎬 🔹 Katy Baker - Product Owner, Personalisation at VICTORIA'S SECRET'S gave her fascinating insights on the overall goal of personalisation by creating relevant/engaging customer experiences. She highlighted the importance of defining objectives, overcoming challenges, and building a robust MarTech stack to support our personalisation strategy.   🔹 Wrapped up the conference with an inspiring presentation by Alex Chelmis - Director of TV Control at Warner Bros. Discovery on 'Personalisation that Delivers to Both Customers and Business'. He dived into how tailored experiences align with consumer expectations, the business ROI from personalisation, responsible data use, leveraging AI, and balancing consumer and business needs for sustainable growth and success. Thank you Alex!   A heartfelt thank you to our incredible speakers, attendees, our sponsors Redpoint, Optimizely, Klaviyo, Movable Ink, Dynamic Yield by Mastercard and amazing team Nick Longworth, Rosa Baverstock, Sam L., Mhairi Macbride, Jade Tierney, Jamie Foisneau-Bates for organizing this event! ❤️   #PersonalisationSummit #CustomerExperience #DataDrivenSuccess #AIInnovation #BusinessGrowth #CustomerEngagement #SustainablePersonalisation #TailoredExperiences #InspiringSpeakers #SummitWrap

Back from lunch and ready for more Personalisation insights! 🎙️ 🔹 Eli Abramovitch - Head of Engineering, Personalisation & Core Experience at Deliveroo gave an inspiring presentation 'Tailoring the Ordering Experience: Leveraging Multiple Interactions for Personalised Customer Journeys' highlighting personalised digital experiences, lifecycle personalisation, and continuous feedback for improved customer journeys. 🔹 Andy Sage - Head of Partnership Propositions at E.ON Next concluded his presentation 'Personalisation in Energy' on the importance of personalisation in energy solutions, emphasizing its role in improving customer experiences and optimizing energy consumption for better efficiency and satisfaction.  Thank you Indul and Andy for these incredible presentations!    🔹 Next, we had an engaging panel discussion led by Varun Vashist - Head of Marketing Technology Portfolio & Transformation at Sky, Sevil Smith - Customer Data Lead at Stena Line, and Anthony Cockburn, Product Director – Consumer Experience (Digital & Tech) at Haleon on the key points of defining meaningful personalisation, technology capabilities, content strategies, and audience channel management. Thank you for the amazing insights! #PersonalisationSummit #DigitalTransformation #AIEngagement #DataAnalytics #EnergyPersonalisation #CustomerExperience #CXInnovation #AudienceEngagement #TechInMarketing #NetworkingTime

🔥 More insights from the Personalisation Summit 🔥 🔹 Concluded an engaging discussion on personalisation, covering its definition, prerequisites, strategies, and building customer loyalty with Jivesh Juneja - Customer Journey Director at Nissan Motor Corporation, Billy Cheng - Senior Manager, Global Consumer Data & CRM Analytics at Costa Coffee, and Damien Read - Personalisation Consultant at BritBox International.  A big thank you to our speakers for sharing their incredible knowledge! Now it’s time to network with outstanding industry leaders in personalisation over lunch!   #PersonalisationSummit #CustomerLoyalty #DataDrivenMarketing #CXExcellence #CustomerJourney #PersonalisationStrategy #CRMAnalytics #IndustryInsights #DigitalInnovation #NetworkingSession

We're back with #PersonalisationSummit ❗ 🔹 Eszter Morvay- Head of Customer Data Platform at Aviva presented 'Harnessing Customer Data Platforms for Seamless Personalisation' focusing on how unified data improves personalised, automated customer experiences across key touchpoints, increasing customer engagement and satisfaction.  🔹 Sunando Das - Global Head of Predictive Analytics at Unilever presented 'Connected Consumer Journeys: A Perspective from FMCG' giving insights on leveraging deterministic consumer journey data to drive scalable personalisation, enhancing customer retention, acquisition, and share-of-wallet strategies. Thank you Eszter and Sunando for these amazing presentations! #CustomerData #AIinMarketing #DataDrivenInsights #FMCGInnovation #PredictiveAnalytics #CustomerEngagement #DigitalTransformation #ConsumerJourney #ScalablePersonalisation

⭐ Welcome back to Day Two of the #PersonalisationSummit 🎉 🔹 Alejandra María Alonso Díaz - Global Head of AI Products at Telefonica had an inspiring session on ‘Navigating the Challenge of Ethical and Sustainable AI in the Age of Generative AI’. Her talk served as an essential reminder that advancing AI responsibly requires balancing innovation with ethical considerations for a sustainable future.   🔹 Moving on to our first panel of the day, 'Demonstrating Value Using AI' Jeremy Walder-Willows - Senior AI Strategist & Art Director at Maison Meta, Tiffany Qiao - Senior Data Engineer – AI & Innovation at Pandora and Jad Freiha - Head of Analytics and Insights at Sweaty Betty explored AI’s impact on operations, cost savings, personalisation, and customer value. Thank you, Alejandra, Jeremy, Tiffany and Jad for these amazing discussions. We will be back with more insights after our networking break! #AIImpact #SustainableAI #DataDriven #CustomerJourney #AIforGood #TechInnovation #AIInsights #FutureOfAI #EthicalAI