Institute of Hospitality London Region reposted this
Wonderful to be in attendance at the Institute of Hospitality's Above and Beyond event at the Park Lane Casino. A fabulous panel line up with Joshua Oliver Ndirmbita, Mark Hands FIH, Monica Bewak and Michael Kill hosted by Sarah Peters BA FIH. Great conversation around the guest experience and how this is approached differently for each of these sectors - Private members clubs, casinos, 5 star luxury and the Night time economy! Ranging from the very discreet, to the exceptional memories being created. Each sector has very different customers and how interesting to look at the effects music and temperature can have on a person and their behaviour... and the part technology plays in this. As always wonderful to network with peers and represent Institute of Hospitality London Region.