Journee

We are hiring a Customer Operations Manager! Please get in touch if this sounds like a bit of you :)

Journee is hiring! 🎉 We are looking for a passionate Backend Engineer with at least 4+ years experience working with Django and Python. You will ideally have experience with AWS, Docker, and APIs. This person will want to partner with the CTO, CPO and CEO, as well as the Tech, Product and Support teams. You will need to be able to commute to our Bethnal Green office 3 days a week, so the ideal candidate will be based in or near to London. Who are we? 🌎 Journee is a traveltech startup that sends Explorers on surprise adventures. We have a 4.9 TrustPilot score with over 1000 reviews, and are now at a crucial stage of scaling. In line with this aim, we are looking to add a Python/Django expert to our small tech team (currently 1 CTO, and 2 Python gurus). Who are we looking for? 🤔 We're looking for an all-rounder Python/Django expert, based in London, who will work fast on greenfield and brownfield projects across automation, expanding our matchmaking technology, designing and building new features, improving internal systems, building user-facing features, and designing and extending backend architectures by leveraging cloud infrastructure. Anything else I need to know? 💡 The role would require you to be based in London, so you could commute 3 days a week to our office in Bethnal Green. We have a dog friendly office which has a gym onsite. We offer equity to every Journee employee, as well as £1000 in Journee credit - that's right, go on a Journee Trip on us, every year! Want to know even more? Visit our job description - https://lnkd.in/edzWrmwj How do I apply? Email annie@journeetrips.com with your CV, or apply via LinkedIn or Cord Know someone who'd be perfect for this role? Make sure to tag them below, or share this post with them!

🌟 We are hiring! 🌟 Could YOU be our next Community Experience Executive? If you have: - ~1 year + experience within Customer Support/Customer Experience/Community Support/Customer Service - a genuine passion for supporting and delighting customers via Whatsapp, email and phone - a desire to work within a lean, fast-paced startup environment ... then we want to hear from you! Curious to hear more? Check out what our Community Executives Tunga-Jerome Sen and Anna Clark have to say about the role and the application process. To apply, please complete this Typeform - https://lnkd.in/edXrwASZ Any questions, then please send an email to Annie Davison on annie@journeetrips.com

🌟 Mid/Senior Level Python Developers - we need you! 🌟 We are looking for an all-rounder Python/Django developer to join Journee's Scaling and Automation team. To bring Journee to as many people as possible, we are automating large parts of the customer journey that is traditionally handled manually, all the way from when a potential traveller first hears about us to when they come back from their trip. There are a lot of roles in tech where the consumer is distant and the technical work is undifferentiated between different sectors. ✨ This is not one of those roles. ✨ We’re very close to our travellers and get to share in their journey, and everything we work on is to support that. 🌍 You are - A problem solver with a passion for automation. - Curious, with a strong desire to learn; you want to understand how things work. - An adaptable generalist, capable of finding the balance between speed of delivery and completeness. - A proactive person who wants more than just to be handed pre-defined tasks. 🌎 You Have - Proven experience with Python and Django across multiple projects, as we’re heavy users of Django’s core features. - Willingness to take control, have opinions, and get stuck into a challenge. - Exposure to and enthusiasm for systems design, architecture, and cloud infrastructure. Not a must, but a bonus if you have: - Worked in multiple scaling startups and lean teams. 🌏 What You'll Do - Build out more user-facing features as we ramp the digital experiences we can offer customers who travel with us. This currently encompasses our Journee Passport and various change forms for leads. Next year we will start on an app, continue to offer travellers more flexibility, and offer a new way to receive a proposal. Basic frontend work will be an optional part of this role. - Building new features from scratch and making improvements to our internal systems. - Expanding the capabilities of our Journee matchmaking technology. This software is the beating heart of what we do. Needless to say we’re pretty proud of it, and it can be so much more with your input. - Working with the rest of the team to guide operational efficiencies and external/internal improvements. - Designing and extending backend architectures in a scalable and secure way, leveraging cloud infrastructure. - Bringing software best practices to the table. If this opportunity sounds interesting, then please do get in touch or apply via LinkedIn or email Annie on annie@journeetrips.com We are looking forward to receiving your application - good luck! Journee is passionate about championing diversity, and we are an Equal Opportunity Employer. We welcome applications from those of all backgrounds and walks of life. #hiring #techcareers #tech #Journee #pythonjobs #pythondevelopers #opportunityalert #opportunity2023 #travel

✨ We are hiring! ✨ We are excited to be adding a ✨Community Experience Executive✨ to our wonderful Community + Support team. 🛩 The Role in a Nutshell: - As Journee is scaling rapidly, we are growing our Community Experience team by adding an Executive who is passionate about delivering world-class customer support. You will be talking to Explorers daily via WhatsApp, phone and email, solving problems and being the customer-face of Journee. We are a small, lean team, so you will be working closely with the Head of Operations, the Community + Support team, the fully-remote Operations team and the Founders. 🌍 You Are: - Excited to be on the frontline of all customer interactions. You're patient and resilient; talking to customers is the best part of your day! - A true people person and customer-facing roles are for you - An excellent written communicator - you’re a bona fide wordsmith who can create clear, friendly and informative emails. - Exceptional verbal communicator - you love picking up the phone and don't shy away from a voicenote or two. 🌎 You Have: - ~1 years' experience within a customer-facing role. (This could be as an Account Exec, Sales Exec, Customer Success Specialist, a Receptionist, or within the Service or Hospitality industry. If you've given best-in-practice customer experience in some capacity - then we want to hear from you!) - Bonus points if you have already worked within a Customer Success or Customer Experience role within a global startup! - A genuine passion and love for speaking to people all day via WhatsApp, email and phone calls. - An infectiously positive energy, are confident and resilient. 🌏 What the job involves: - 3 days a week in the office (Bethnal Green, London), and 2 WFH - Supporting customers with everything from initial questions to on-trip challenges. You will cover it all; general queries to last-minute flight cancellations. - Responding to every query and request we receive over the phone, email, and WhatsApp - Making changes to trips and turning leads into Explorers - Working 1 or 2 weekends a month, with days off during the week instead - Establishing new processes and improving existing ones by collaborating with the Head of Operations and Founders. 🏖 To apply, please visit our Open Roles page here - https://lnkd.in/ed7b8pTX #hiring #community #customerserviceexcellence #customercare #customerexperience #jobs #opportunity #travel #holiday #communityengagement #customersupport #customersupportexecutive #customersupportjobs

🌍 We are hiring a Senior Product Manager! 🌏 About Journee 🛫 Journee was created back in 2019 because our Co-Founders - Ed Tribe, Megha C and James Gillard - were frustrated with the travel industry. Booking a trip yourself is a time-consuming and painful experience. And everyone ends up going to the same places and doing the same things. With Journee, we've created a way for you to go on an adventure you never knew you needed. We are incredibly excited to hire our very first external hire within Product. This Senior Product Manager will be an experienced, hands-on product leader, who thrives in lean, ambiguous start ups, has a passion for customer listening and research, and loves managing our talented Product team. 🏝 You Are - Infinitely curious and seasoned at user research. You have strong detective skills and your superpower is customer listening - by understanding users at all stages of the funnel, you find insights hidden in plain sight. You genuinely love to speak with customers and identify their core motivations and concerns. - A strong communicator, both written and verbally, and an exceptional coordinator. You make sure different teams are moving along and that the launch timelines don’t get derailed. - Detail-oriented with an exceptional ability to get into the nitty gritty, spot dependencies, predict and plan for edge cases and provide well thought out suggestions and requirements to our Tech team. 🏖 You Have - Exceptional project management skills, and have worked with multiple cross-functional stakeholders within a B2C startup environment. - Proven experience of efficiently managing Product Development across the lifecycle. - A proactive mindset, with the foresight to predict and optimise for mid-to-long term outcomes instead of bandaging as a default. Bonus if you have experience with one (or more!) of the following: - the travel tech industry - app-building experience - have worked with both physical and digital products, and understand the nuances and challenges of both types of environments. - 💫 Double bonus points if you have worked with low-usage frequency products, with long feedback cycles. 💫 🏔 What You'll Do - In a nutshell, you will be scaling a much-loved and exceptionally highly rated experience. You’ll drive product innovations to increase user activation and lead conversion for a beloved product. - Hands-on customer listening and user research - you will be speaking with customers regularly to understand their needs, motivations and reasons for drop offs. - Cross-functional project management; everything from strategising, to driving implementation with cross functional teams, to analysis, reporting and optimising. - Identify and research customer pain points, then subsequently create and implement strategies to minimise drop-off. 🛬 Check out the JD - https://lnkd.in/ed7b8pTX Sound like you? We would love to hear from you. Get in touch with Annie Davison, our Talent Lead on annie@journeetrips.com

📣 We are hiring! 📣 Journee is extremely excited to announce that we are hiring our first ever Head of Operations. About Journee 🛫 Journee was created back in 2019 because our Co-Founders - Ed Tribe, Megha C and James Gillard - were frustrated with the travel industry. Booking a trip yourself is a time-consuming and painful experience. And everyone ends up going to the same places and doing the same things. With Journee, we've created a way for you to go on an adventure you never knew you needed. We are now in an exciting and crucial growth stage and we are looking for a talented Head of Operations with experience of globally-distributed startup teams to help guide us through this period of transformation. 🌏 The Role in a Nutshell We are looking for a startup-seasoned, hands-on and strategic Head of Operations to lead our globally-distributed Operations and Community teams. 🏖 You Are - Someone who thrives in an ambiguous startup B2C environment. 🚀 - Very hands on and are as comfortable talking strategy with leadership as you are with helping the team with day to day tasks and problems. - A natural leader with exceptional people management skills and a deep love of building and growing world-class teams. 🌍 - A great communicator with excellent written and verbal communication skills and remain an ocean of calm in crisis situations. 🌊 🏝 You Have - Led diverse, multicultural operational teams in fast-paced consumer-facing companies.  - Ideally the teams you have led were based across developed and emerging economies and in companies known for their excellent customer service. 🌏 (Experience of managing remote India-based teams a bonus!) - Ideally, led operations at a startup that is going through rapid growth - Experience using various Support and Community software i.e. FreshChat, Twilio, Notion, Slack etc. - A passion for travel and Journee's mission. ✈ What You'll Do - You will lead our London-based Community Team that is responsible for converting leads into sales, whilst also providing best-in-class support to our Explorers. - You will also manage our fully-remote Operations Team in India, who are responsible for booking all relevant trip components for our Explorers. - Interim Finance Responsibilities - Manage our 3rd party, and create year end reports. - You’ll report directly to one of the founders and be the go-to person for all things Operations, including handling complex customer issues. - You’ll innovate to make the operational processes more efficient, often working with the Tech and Product teams to implement tech-based solutions. 🛬 Check out the JD - https://lnkd.in/ed7b8pTX Sound like you? We would love to hear from you. Get in touch with Annie Davison, our Talent Lead on annie@journeetrips.com