🤔 Are customers more or less happy with an AI assisted response compared to a human-only response? 🤖 Kraken's Head of AI, Ali Teeney, talks through the customer happiness index differences between human and AI interactions in this week's webinar with Accenture.
About us
Kraken delivers transformational tech to utilities around the world to make the global transition to green energy quicker and more affordable. Part of the Octopus Energy Group.
- Website
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https://kraken.tech
External link for Kraken
- Industry
- Technology, Information and Internet
- Company size
- 201-500 employees
- Headquarters
- London, England
- Type
- Privately Held
Products
Locations
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Primary
Winsley Street
UK House
London, England W1W 8HG, GB
Employees at Kraken
Updates
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A huge thank you to Arshad Mansoor and EPRI for including us in their #EPRISummerSeminar this week! Read Devrim Celal's takeaways below 👇 #LETSGOFLEX #consumerflexibillity #energytech #energytransition
🌟 Thrilled to have spent the last two days at the #EPRISummerSeminar in stunning Vail, Colorado! 🏔️ Surrounded by brilliant minds and trailblazers from across the energy sector, I had the privilege of giving a talk 🎤 on how technology can supercharge 🚀 the energy transition by unleashing #consumerflexibility and the work we have been doing at Kraken. It was incredible to dive deep into the exciting progress we're making with load flexibility #LETSGOFLEX and Grid Enhancing Technologies #LETSGETSET ⚙️⚡️. The energy ⚡ and enthusiasm ✨ for the future of our industry were truly inspiring ! A huge thank you 🙏🙏🙏 to EPRI and Arshad Mansoor for the opportunity to be part of these important conversations. Excited to see where we go from here – the future of energy is bright! ⚡️💡🔋
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⚠ Switching to a new platform often comes with a lot of risk. 🌊 Here's why Bob Taylor, CEO of Portsmouth Water, wasn't as concerned about being the first water company to switch to Kraken: "It was a manageable risk because we are working with a company that has a strong track record and has completed the best part of 30 implementations previously, all successful. The water sector may have a reputation for slow adoption of innovation, but that is changing. For example we are the first water company to be building a reservoir for 40 years. As a relatively small player we were willing to take on a challenge like that, and the key is to understand and manage the risks carefully." Read more from his interview with Kraken Utilities Leader, Deepak Ravindran below 👇 https://lnkd.in/gvw6XHFT #watermanagement #utilitytech #sustainability #migration #energytech #customerexperience
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🗓 Mark your calendars for the UK Water Industry Research (UKWIR) conference on October 3, 2024! Deepak Ravindran, Kraken Utilities CEO, will speak with one of our partners, Bob Taylor, CEO of Portsmouth Water, about how the water sector can learn from the innovations within the energy sector while simultaneously benefitting customers at the — more details below 👇 #UKWIRconference24 #TheWaterNexus #InspireAction #watermanagement #utilitiestech #sustainability
Improving Customer Experience💡 A key focus of this year's UKWIR Annual Conference is exploring how research and innovation can improve customer experience. To tackle this crucial topic, we have invited cross-sector collaborators Bob Taylor, Portsmouth Water CEO, and Deepak Ravindran, Kraken Utilities CEO, to deliver a joint presentation - 'Learning across sectors: delivering an innovative customer experience.' During their session, Bob and Deepak will reflect on how the water sector can benefit from adopting energy sector innovations. From accelerating the speed of smart meter rollouts, to improving water efficiency and reducing leaks - leveraging new technologies, such as Kraken, brings with it many benefits for customers. Kraken was built by Octopus Energy Group and has already transformed the energy sector. It is contracted to serve over 30 million energy customers globally through deals with companies such as Plenitude, EDF and Origin Energy. To be a part of the cross-sector conversations set to take place at this year's UKWIR Annual Conference, grab your ticket now: https://lnkd.in/ef3NdgrE #UKWIRconference24 #TheWaterNexus #InspireAction Spring Aqua Enviro
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🤝 We're really excited to partner with Reuters Events Energy Transition for Energy LIVE 2024 from December 4-5, in Houston, Texas! We hope to see you there! More details below 👇 #energytransition #EnergyLIVE2024 #netzero #energytech #NorthAmericanEnergy #DERs #renewables #customerexperience
It’s a pivotal year for North American energy, with electoral and regulatory shifts on the horizon. 𝗧𝗵𝗲 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: The demand for smarter, more responsive energy systems is unprecedented. Utilities must integrate renewable energy sources efficiently, manage distributed energy resources (DERs), and enhance customer service without escalating costs. 𝗧𝗵𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Kraken, a leader in advanced energy tech, offers a groundbreaking solution in their energy tech platform. Built on cutting-edge data analytics and machine learning, Kraken's solutions optimize green generation, enhance network management, and significantly improve customer service efficiency. 𝗪𝗵𝗲𝗿𝗲 𝘁𝗼 𝗙𝗶𝗻𝗱 𝗜𝘁: The Kraken team will showcase their innovative platform at Energy LIVE 2024 (4 -5 December, Houston). Join us there to explore the practical applications of Kraken's technology at their exhibition booth and secure actionable guidance from Kraken’s executive leadership at our Energy Transition North America leadership conference at Energy LIVE. 𝗪𝗵𝘆 𝗧𝗵𝗶𝘀 𝗠𝗮𝘁𝘁𝗲𝗿𝘀: Kraken’s enhanced grid operations and customer service through technology offers valuable lessons and actionable insights for: Utilities aiming to modernize infrastructure and operations. Renewable energy companies looking for efficient ways to integrate into the grid. Policymakers and regulators seeking sustainable frameworks for energy management. 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗜𝗻𝘃𝗼𝗹𝘃𝗲𝗱: Secure your place now to connect with industry leaders and innovators who are shaping the future of energy: https://lnkd.in/e7jXx-Uf Don’t miss the opportunity to explore how Kraken Technologies can transform your approach to energy management and customer engagement. #EnergyLIVE2024 #KrakenTechnologies #EnergyTransition #SustainableEnergy #Innovation
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Heading to the World Utilities Congress 2024 Strategic Conference this September? Don't miss Deepak Ravindran, details below 👇 #WorldUtilitiesCongress #UtilityTech #Renewables #climatechange #esg
Welcoming Deepak Ravindran, CEO of Kraken Utilities to the 2024 Strategic Conference speaker lineup. For utilities to deliver on their net-zero commitments, investments into new technologies, grid infrastructure, and customer experiences are essential. Attracting new investments, however, comes with its own challenges. From stringent ESG criteria to navigating risk and inflation, mobilising necessary investments is increasingly becoming a complex affair for utilities. Join Deepak Ravindran and his peers as they discuss navigating complex challenges to unlock new investments and drive long-term sustainable results. 👉 Book your delegate pass today and hear from Ministers, global CEOs and the industry on the critical topics shaping their agendas: bit.ly/4apLGYJ 👉 Access the Strategic Conference Brochure here: bit.ly/3S0TQjU #WorldUtilitiesCongress Kraken #KrakenUtilities #GreenEnergy #EnergyEfficiency #EnergyTech #Renewables #GridInfrastructure #ESG
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🚀 Transforming the Energy Industry with AI Exciting news! Kraken is hosting a LIVE webinar on August 20th, partnering with Accenture, to dive into the groundbreaking impact of AI on the energy sector. Join us to explore how AI is revolutionizing customer service, supporting the energy transition, and enhancing industry flexibility. Our expert panelists Stuart Brown, Eva Burén, Kaitlyn Stelmack, Tyler Rogers, and Ali Teeney will share their insights and answer your burning questions. 📅 Date: August 20th ⏰ Time: 10 AM (EST) / 2 PM (GMT) / 3 PM (BST) / 4 PM (CET) Don't miss out on this opportunity to learn from the best in the industry. Register now as seats are limited! If you have a question for our panel, include it in your registration. #AI #EnergyIndustry #Webinar #ArtificialIntelligence #TechInnovation #MachineLearning #EnergyTransition #EnTech #FutureOfEnergy #VirtualPowerPlant #NetZero #ML #CustomerService
How AI is Transforming the Utility Industry | Kraken
app.livestorm.co
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🐙 We're absolutely thrilled to announce and welcome Amir Orad as our new CEO at Kraken! 💫 His incredibly deep experience in scaling businesses and passion for making an impact is the exact driving force we need to help us reach our ambitious goals. We're very lucky he's agreed to strap in and help steer the rocket ship 🚀 🐙 #newCEO #energytech #renewables #missionledcompany #purposeledcompany #enterprisesoftware #technology #energytransition #netzero
CEO Kraken Technologies, accelerating the 🌎 transition towards a sustainable & resilient future | AI, Analytics, Cyber | Building & Scaling Tech Companies | Led Sisense & Actimize to 9-figure Revenue | Cyota co-founder
Exciting Personal Update: New CEO Role & Making the World Better In the past 12 months, I’ve been evaluating what I want to do next, realizing that I want to do something that makes a difference, creates a real impact, and makes the world a better place - making my kids proud. I also realized for that impact to be significant, it needs to be at scale... Ideally, leveraging the tech I understand and believe in: AI, Analytics, and the Cloud; technologies that can dramatically amplify any impact. I’m excited to share that I have found the perfect place for that impact, at scale, leveraging such tech, at Kraken Technologies, a very high growth startup with over 1,000 employees and hundreds of millions in revenue. Kraken is accelerating the global adoption of #renewable and modern #energy and helping utilities worldwide in their modernization journey, making the world a much better and healthier place as a result. We achieve this by being the end-to-end platform for utility digitization and transformation, serving as the global operating system for energy and other utilities. Kraken is already making a significant #impact, positively affecting over 50 million households. It uses advanced data and machine learning capabilities to automate much of their energy supply chain as the world transitions to a decentralized, decarbonized energy system. It even manages utility and home-scale assets such as offshore wind, solar, and large-scale batteries, as well as handling hundreds of thousands of domestic devices, electric vehicles, and more. I’m proud to become Kraken’s CEO and help it reach the next level. I’m excited to join forces with the founders Greg Jackson James Eddison, and Stuart Jackson, and I can’t wait to share with you the hundreds of open positions we have and what’s next for this transformative business. If you care about making a difference and the challenges of such advanced tech & complex enterprise software, ping me. LFG!
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🗓️ Mark your calendars! 🤖 In 3 weeks time, Kraken will host a LIVE webinar, partnering with Accenture, about the transformative power of #AI for the utility industry. We've invited five industry experts to explore and discuss the following: Will AI be able to help customer service agents deliver an outstanding experience for their customers much faster? Will AI support the industry during the energy transition and enable much more flexibility? 🧠 Join us on August 20th to debate these and many more questions with experts from Kraken and Accenture: Stuart Brown, Eva Burén, Kaitlyn Stelmack, Tyler Rogers and Ali Teeney. Register now as seats to this live webinar are limited and if you already have a question you would like to ask in person at the event, feel free to add it in your registration already. #artificialintelligence #energy #technology #machinelearning #entech #energytechnology #virtualpowerplant #netzero #ML
How AI is Transforming the Utility Industry | Kraken and Accenture
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🤫 Greg Jackson spills how a tech secret sauce helped Octopus Energy become the UK's biggest electricity supplier - overtaking British Gas only a few weeks ago. 🧠 "Octopus stemmed from a piece of software in need of a customer. Jackson, whose background was in technology, and two colleagues had the idea for Kraken and wanted to sell it to energy companies — a sector ripe for innovation. “The energy market runs like an old minicab office,” he said. “National Grid has a control room with people who dispatch power, like minicabs, and we need to move to a world that’s more like Uber, where you’re matching supply and demand automatically in real time using big data and AI.” #entech #energy #technology #energytechnology #AI #artificialintelligence
The ‘secret sauce’ that helped Octopus take on British Gas
thetimes.com